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01.12.2012 | Research article | Ausgabe 1/2012 Open Access

BMC Medical Informatics and Decision Making 1/2012

A dialogue-based web application enhances personalized access to healthcare professionals – an intervention study

Zeitschrift:
BMC Medical Informatics and Decision Making > Ausgabe 1/2012
Autoren:
Charlotte D Bjoernes, Birgitte S Laursen, Charlotte Delmar, Elizabeth Cummings, Christian Nøhr
Wichtige Hinweise

Electronic supplementary material

The online version of this article (doi:10.​1186/​1472-6947-12-96) contains supplementary material, which is available to authorized users.

Competing interests

The authors associated with this study have no competing interests.

Authors’ contribution

CDB have made substantial contributions to conception and design, acquisition of data, and analysis and interpretation of data, including drafting the manuscript. BSL have been involved in drafting the manuscript and revising it critically for important intellectual content including given final approval of the version to be published. CD have been involved in drafting the manuscript and revising it critically for important intellectual content including given final approval of the version to be published. EC have been involved in drafting the manuscript and revising it critically for important intellectual content including given final approval of the version to be published. EC has provided assistance with the English language. CN have been involved in drafting the manuscript and revising it critically for important intellectual content including given final approval of the version to be published. All authors read and approved of the final version of the manuscript.

Abstract

Background

In today’s short stay hospital settings the contact time for patients is reduced. However, it seems to be more important for the patients that the healthcare professionals are easy to get in contact with during the whole course of treatment, and to have the opportunity to exchange information, as a basis for obtaining individualized information and support. Therefore, the aim was to explore the ability of a dialogue-based application to contribute to accessibility of the healthcare professionals and exchangeability of information.

Method

An application for online written and asynchronous contacts was developed, implemented in clinical practice, and evaluated. The qualitative effect of the online contact was explored using a Web-based survey comprised of open-ended questions.

Results

Patients valued the online contacts and experienced feelings of partnership in dialogue, in a flexible and calm environment, which supported their ability to be active partners and feelings of freedom and security.

Conclusion

The online asynchronous written environment can contribute to accessibility and exchangeability, and add new possibilities for dialogues from which the patients can benefit. The individualized information obtained via online contact empowers the patients. The Internet-based contacts are a way to differentiate and expand the possibilities for contacts outside the few scheduled face-to-face hospital contacts.
Zusatzmaterial
Authors’ original file for figure 1
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Authors’ original file for figure 2
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Authors’ original file for figure 3
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Authors’ original file for figure 4
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Authors’ original file for figure 5
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Authors’ original file for figure 6
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Literatur
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