Background
Methods
Search strategy
Eligibility criteria
Data extraction and analysis
Results
Overview of the papers
Country | Year | Study design | Number of volunteers interviewed | Volunteer age (mean and age range) | Volunteer gender (% female) | Mental disorders of patientsb |
---|---|---|---|---|---|---|
Austria [19] | 2018 | Survey of volunteers across 5 of the 8 regions in Austria | 360 | 54.5 | 78.8 | Adults with Serious Mental Illness (SMI) |
αGermany [20] | 1990 | Small questionnaire study | 13 | 21–27 | “Mostly female” | Chronically mentally ill |
Ireland [21] | 2015 | Prospective RCT of befriending | 73 | Not stated | Not stated | Adults with SMI |
UK [14] | 2013 | Service evaluation (questionnaire and qualitative interviews with volunteers) | 80, 14 of whom took part in qualitative interviews | 20–60 years-old | Not stated | Mothers with post-natal depression and complex needs |
αUK [15] | 1989 | Naturalistic study, description of service | 31 | 18–59 | 73.3 | Isolated and lonely users of outpatient psychiatric services. Diagnoses: schizophrenia, manic depressive psychosis, depressive neurosis, anxiety states, dependent personality disorder. |
αUK [16] | 2003 | Naturalistic study, profile of service | No detail | No detail | No detail | Socially isolated outpatients experiencing long standing mental health problems. 36% have depression, 10% dual diagnosis, 54% other (schizophrenia, manic-depression, anxiety, and long-term mental health problems). |
αUK [17] | 2003 | Naturalistic study, profile of service | No detail | University students | Not stated (‘Problems recruiting enough male volunteers’) | People with enduring or severe/complex mental health problems. 70% of the 450 had schizophrenia. |
αUK [18] | 2011 | Small questionnaire study | 8 | 50 (29–65) | 25 | Adults (outpatients) with difficulties to form and sustain friendships due to moderate/severe mental health problems. |
αUSA [22] | 2009 | Naturalistic study, service evaluation | 12 | Unclear. All but one estimated to be over 30, some of retirement age | 66.7 | People with severe mental illness (outpatients). Specific psychiatric diagnosis not obtained. |
Volunteering programmes
Characteristics of volunteers
Age
Gender
Employment status
Ethnicity
Relationship status
Past psychiatric history
Motivations for volunteering
Getting | |
Tombs et al., 2003 [17] |
“undergraduates and graduates enquiring about shadowing or unpaid placements in order to gain experience for clinical training”
|
“to gain assistant and research assistant post”
| |
Klug et al., 2018 [19] |
“Curious to find out if I am suitable for the role”
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“Test out career aspirations”
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“Enhance my awareness of mental health issues”
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“Befriending looks good on my CV”
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“To gain psychologically relevant experience (for my career)”
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“Acquire new skills”
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“Meet new people”
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“Find explanations for my own behaviour”
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“Have close contact with others”
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“To feel like a better person”
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“To feel needed and acknowledged”
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“To be accepted and liked”
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Giving | |
Kingdon et al., 1989 [15] |
“a practical way of giving something back after being helped”
|
Coe et al., 2013 [14] |
“I wanted to give something back to the community really and I feel that I have done that. Um. It’s kind of made me feel accepted in a way”
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Klug et al., 2018 [19] |
“I have received voluntary help in the past, and wanted to give something back”
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“Feel responsibility to help others”
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“Helping others is part of my philosophy of life”
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“Helping others is part of my religious belief”
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“I wanted to do something useful with my spare time”
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Experiences of volunteering
1.Satisfaction with the relationship with the befriendee | |
1.1.Spending nice time together | |
McCorkle et al., 2009 [22] |
“meeting each other’s families, dining in each other’s homes, celebrating holidays together.”
|
“He enjoys getting together. We enjoy each other, getting together and talking, and I’ve decided that that’s of value to me.”
| |
1.2.Trusting each other | |
Mitchell & Pistrang, 2011 [18] |
“She seems to be able to talk to me about all sorts of things. Sometimes really personal things… it’s a confidential situation, it’s not going any further than us. So maybe that’s what gives her the freedom to talk.”
|
“While I’m talking to him I’m not constantly thinking of the roles that I’m the befriender and he is the befriendee, we’re two people having a chat.”
| |
“I’m just myself and he’s just himself, we just happen to be doing this particular thing, in this particular relationship, in this particular way. .. It’s more important for us just to be ourselves.” | |
McCorkle et al., 2009 [22] | “We’re there for each other.” |
1.3. Wanting to continue the relationship as friends | |
McCorkle et al., 2009 [22] |
“If [the befriending scheme] ended, he and I would probably still be friends 10 years hence, still doing some stuff together”
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“in this movement from ‘helper/helpee’ to true friends”
| |
2. Good experience with the volunteering scheme | |
2.1.Access to support/supervision | |
Tombs et al. 2003 [17] |
“the most useful aspect being the provision of supervision by clinical psychologists and advice about writing application forms”
|
Mitchell & Pistrang, 2011 [18] | “When she was cutting it was really difficult and I was really distressed about it, so I called [befriending scheme coordinator] to see how to handle it…so it was like dealing with it together. It’s not like I’m alone dealing with the situation.” |
2.2.Usefulness of sharing experiences with other volunteers | |
McCorkle et al., 2009 [22] |
“It’s so nice because other volunteers who’ve already gone through it and have found out what works have helped me a lot.”
|
3. Personal gains with the relationship | |
3.1. Feeling good to provide new experiences to the befriendee | |
Mitchell & Pistrang, 2011 [18] |
“to get out and visit places and do things that otherwise [befriendee] wouldn’t have done naturally on his own, and that’s an exposure to a whole load of different things…it’s opening that window of things out there.”
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“about creating opportunities for [befriendee] to go where perhaps he wouldn’t have gone before in relationships.”
| |
3.2. Filling their own free time | |
McCorkle et al., 2009 [22] | “filling the gap created by retirement.” |
3.3. Feeling rewarded for contributing to the befriendee’s recovery | |
McCorkle et al., 2009 [22] |
“No matter how much time, or lost sleep, or stress you feel the investment requires, the satisfaction of being intimately involved with another life in recovery is just extraordinarily self-enhancing, reinforcing.”
|
“I feel good about myself that I’ve been able to do something for him.”
| |
Coe et al., 2013 [14] |
“But I remember this particular girl the first time I met her she just … I could tell by her eyes what pain she was in. She just had … she sort of glared at me. And now she does actually look happy again and there is that sparkle in her eyes.”
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“It’s just really … I just found it really rewarding. I wanted to give something back to the community really and I feel that I have done that. Um. It’s kind of made me feel accepted in a way.”
| |
3.4. Being supported by the befriendee | |
McCorkle et al., 2009 [22] |
“I like it that she’s been there even for me, when I needed someone to lean on, that I could talk to her.”
|
3.5. Learning/reflecting about themselves | |
McCorkle et al., 2009 [22] |
“required dealing with one’s own negative preconceptions about mental illness.”
|
Mitchell & Pistrang, 2011 [18] |
“…it’s part of that looking at whatever the situation is, from a lot of different perspectives…You look at it in a balanced type of way, rather than in one fixed way.”
|
“It makes me think about me, who I am…you do have to say to yourself, ‘Am I happy with where I am?’, and if there are things that are getting to me where is that layer occurring and you know, because I do become more conscious.”
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“It helps you reassess some of the things that have happened to yourself, and how other people may have reacted or looked at it.”
| |
3.6. Changing attitudes towards people with mental disorders | |
Mitchell & Pistrang, 2011 [18] |
“… It’s nice to sort of confirm that what you read in the papers isn’t representative of the mental health.”
|
4. Professional gains with the experience | |
4.1. Having contact with people with mental disorders | |
Mitchell & Pistrang, 2011 [18] |
“I don’t know anyone with a diagnosed mental disorder so I had no idea what someone like that would be like.”
|
4.2. Helping to clarify their career path | |
Tombs et al., 2003 [17] |
“it has also been useful in clarifying whether clinical psychology is the career.”
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4.3. Helping to build the CV | |
Tombs et al., 2003 [17] | “[helped with the] demand for relevant voluntary experience whilst competition for assistants’ posts remains high and most posts require some previous client experience.” |
1. Bad experience with the volunteering schemes | |
1.1.Bureaucracy/waiting when recruited | |
Tombs et al., 2003 [17] |
“the increase in delays in registering befrienders might well have a negative impact on recruitment as volunteers may need to wait for up to six months before being allocated a client.”
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“waiting three months for clearance to proceed and, regrettably … may have to wait several months more.”
| |
1.2.The costs linked with the activities | |
Tombs et al., 2003 [17] |
“volunteers are expected to pay for their own refreshments and entertainment.”
|
McCorkle et al., 2009 [22] |
“insisted on full equality of financial contribution and decision making so that the [befriending] relationship did not encourage passivity and dependency.”
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1.3. Feeling pressured with the commitment to meet | |
Brackhane et al., 1990 [20] |
“tension between free voluntary input and a sense of duty or obligation”
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McCorkle et al., 2009 [22] |
“after a rough day at work, meeting could feel more like a commitment than like fun.”
|
2.Dissatisfaction with the relationship with their befriendee | |
2.1.Expectations of their befriendee not being met | |
McCorkle et al., 2009 [22] |
“expected a client who was much younger, physically active, and interested in going places and doing things, but ended up with a middle-aged client without those interests.”
|
2.2.Disliking their befriendee | |
Tombs et al., 2003 [17] |
“Declined befriending … because they did not like the potential befrienders on offer”
|
McCorkle et al., 2009 [22] |
“Then I got to thinking, not every match is going to succeed and go off and go to college.”
|
2.3.Difficult to empathise with the befriendee | |
Mitchell & Pistrang, 2011 [18] |
“Some of it I can empathise with and some of it I’ve absolutely no idea at all…I don’t think you will ever get a hundred percent fit with other people… And if you did have that hundred percent fit, it might be ideally the wrong person for them because they’ll just wallow in it with them.”
|
3. Challenges in the relationship | |
3.1.Difficulties in adopting an attentive/supportive role as a volunteer | |
Brackhane et al., 1990 [20] |
“avoided emotional talks because of anxiety to get too much worked up about it”
|
Mitchell & Pistrang, 2011 [18] |
“I’d say the hardest thing is not giving a true reaction to the things she says, and biting my lip rather than making or voicing my judgments or opinions…”
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“I’m keeping a watchful eye, but not making it obvious”
| |
3.2.Difficulties in setting boundaries | |
Mitchell & Pistrang, 2011 [18] |
“It’s more to do with where I’m putting my boundaries… It’s kind of making sure that the whole conversation isn’t about me…The unequal-ness of the relationship is that one. It’s not about me.”
|
3.3.Difficulties in dealing with confidentiality/privacy | |
McCorkle et al., 2009 [22] |
“the awkwardness of running into a friend or business acquaintance when with one’s match.”
|
3.4.Difficulties in tolerating the befriendee’s behaviour | |
McCorkle et al., 2009 [22] | “[tolerating] heavy smoking and coffee consumption, occasional outbursts of anger.” |
3.5.Feeling exploited by the befriendee | |
McCorkle et al., 2009 [22] |
“There was no joy in it for me by going and picking her up and taking her to whatever store she wanted to go to. I knew I wouldn’t last like that. So I started setting limits and explaining to her that that’s not what friends do. They do that occasionally, maybe, but that isn’t what a friend does.”
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“feeling treated as a taxicab was an unpleasant experience.”
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3.6.Difficulties in ending the relationship | |
McCorkle et al., 2009 [22] |
“…He’s as far as he’s gonna be, I think, but I still can’t leave him, ‘cause I feel like we’ve just developed a bond!”
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“I can’t imagine not having my [befriendee] friend in my life. I really can’t”
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“worried about what would happen if life changes (such as moving elsewhere for graduate school) prevented continuation of the relationship.”
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Mitchell & Pistrang, 2011 [18] | “I feel like it’s slightly kind of a bit like a taboo subject [the end of the relationship]. Um, I think I would be scared of saying the wrong thing, if it came up.” |