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Erschienen in: Journal of Gambling Studies 2/2021

02.08.2020 | Original Paper

Gambling Industry Employees’ Experiences with an Onsite Responsible Gambling Program

verfasst von: Heather M. Gray, James Juliver, Debi A. LaPlante

Erschienen in: Journal of Gambling Studies | Ausgabe 2/2021

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Abstract

We examined gambling venue employees’ experiences with GameSense, an onsite responsible gambling information center designed to be a resource for casino employees as well as patrons. Participants included 492 employees who reported on their engagement with, and opinions and knowledge of, the GameSense information center and its staff (i.e., GameSense Advisors), as well as their own employment department and gambling involvement. A minority of participants (33.5%) reported having spoken with a GameSense Advisor about responsible gambling or problem gambling; the remaining 66.5% either did not ever speak to a GameSense Advisor or only had a casual conversation with one. Most participants (88.9%) indicated that casino patrons could use the GameSense program, but less than half (37.9%) believed that casino staff/employees could do the same. Participants generally had positive opinions about the program, endorsing positive potential impacts (e.g., “It helps people avoid gambling beyond their limits”) more often than negative potential impacts (e.g., “It encourages people to gamble beyond their limits”). However, gambling venue employees with more extensive gambling histories were less likely to endorse positive potential impacts. Participants’ department also was associated with GameSense experiences: those in security/surveillance were the most likely to report having interacted with GameSense Advisors (83.3%) and those in food/beverage/retail were least likely to have done so (28.6%). Some of these findings have implications for improving casino employees’ experiences with the GameSense program.
Fußnoten
1
We used participants’ self-reported PPC department to calculate response rates for each department. We observed the following response rates per department: Food, Beverage, and Retail: 32.8%; Front of House Operations: 41.5%; Security and Surveillance: 38.0%; Back of House Operations: 52.7%. These response rates are underestimates because 74 participants did not provide their PPC department (57 skipped the question and 17 indicated that they preferred not to answer).
 
2
The report, entitled “Comprehensive Evaluation of the Plainridge Park Casino GameSense Program: 2015-2018 Compendium,” is available at https://​massgaming.​com.
 
3
Though we asked participants to provide a number to represent the number of times they had interacted with a GameSense Advisor, many provided text instead. Therefore, we recoded responses to create an ordinal measure (1–5 = rarely, 6–10 = sometimes, 11–20 = often, 21 +  = very often). We grouped participants who indicated many interactions (i.e., “too many to count,” “many,” “multiple,” “quite a few times,” “lots,” “every day,” “est. 100 plus,” “daily,” “almost all day,” “a lot,” “2 times a week,” “3–4 times a week”) in the “very often” category. We grouped those who indicated few encounters (i.e., “very little,” “a few, 4 or 5,” “1–3,” “less than 5”) in the “rarely” category.
 
4
We also included an “I don’t know” option, and 10.9% of participants selected it. However, interpretation of this response is difficult because several of the participants who selected it also correctly selected all 12 activities. For that reason, we are disregarding this option in our presentation of the findings.
 
5
We conducted additional exploratory analyses on the suggestion of a reviewer. We observed that participants who had interacted with a GameSense Advisor, and participants who had not interacted with a GameSense Advisor, had similar opinions about the potential positive and negative impacts of the program (both t’s < 1.00). Additionally, there were no differences in positive or negative opinions as a function of having referred a patron to a GameSense Advisor (both t’s < 2.00).
 
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Metadaten
Titel
Gambling Industry Employees’ Experiences with an Onsite Responsible Gambling Program
verfasst von
Heather M. Gray
James Juliver
Debi A. LaPlante
Publikationsdatum
02.08.2020
Verlag
Springer US
Erschienen in
Journal of Gambling Studies / Ausgabe 2/2021
Elektronische ISSN: 1573-3602
DOI
https://doi.org/10.1007/s10899-020-09969-8

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