Patient Satisfaction Survey
Homerton University Hospital strives to offer effective, patient-focused healthcare. In order to improve services we would value your feedback on your experiences when you recently attended the radiology department for a chest X-ray. Please indicate your response to each question by circling the appropriate answer.
All answers are anonymous and confidential. If you have any questions please contact Dr. Nick Woznitza, radiographer, on 0208 510 7848.
Please return the completed survey in the stamped, self-addressed envelope provided.
Q1 What is your gender?
Male
Female
Prefer not to answer
Q2 Which age group do you belong to?
16–24
25–34
35–44
45–54
55–64
65–74
75–84
85 +
Q3 To which of these ethnic groups do you consider you belong?
White
1. English/Welsh/Scottish/Northern Irish/British
2. Irish
3. Gypsy or Irish Traveller
4. Any other White background, please describe
Mixed/Multiple ethnic groups
5. White and Black Caribbean
6. White and Black African
7. White and Asian
8. Any other Mixed/Multiple ethnic background, please describe
Asian/Asian British
9. Indian
10. Pakistani
11. Bangladeshi
12. Chinese
13. Any other Asian background, please describe
Black/African/Caribbean/Black British
14. African
15. Caribbean
16. Any other Black/African/Caribbean background, please describe
Other ethnic group
17. Arab
18. Any other ethnic group, please describe
Prefer not to answer
Q4 When were you told that the results of your chest X-ray would be available?
Immediately – given by a radiographer
Immediately – to contact my GP
Next day – to contact my GP
Q5 Did you require any further tests?
Yes – done at the same time as the chest X-ray
Yes – done on another day after the chest X-ray
No
Q6 How do you feel about how you were told that you needed further tests?
I did not need any further tests
It was done sensitively
It could have been done a bit more sensitively
It could have been done a lot more sensitively
Q7 How did you feel about needing further tests?
Frightened
Angry
Upset
Pleased that something was happening
Prefer not to say
Any comments?
Q8 Would you have liked to be contacted by your own GP (Doctor) before the CT scan – even if this meant a delay to your scan?
Yes
No
Not sure
Prefer not to say
Q9 How long did you wait for your results after you had your CT scan?
Less than a week
1–2 weeks
More than 2 weeks
Can’t remember
Q10 If you had an appointment, was the booking system flexible enough for you?
My scan was performed immediately
Yes
No
Don’t know/Can’t remember
Q11 If you have any suggestions or comments about the service you would like to make, please use the space below