Introduction
An important target of research into organizational functioning pertains to identifying factors that may contribute towards enhancing efficiency and quality of production processes, while simultaneously sustaining the motivation and well-being of employees (Morrison et al.
2007). In this perspective, the concept of job resources from the Job Demands-Resources model (Demerouti et al.
2001) acquires particular salience. Job resources touch upon factors in the psychosocial work environment that, on the one hand, enhance the ability of employees to fulfil their work role and achieve work-related goals, and, on the other hand, sustain motivation, well-being, and development of employees (Schaufeli and Bakker
2004).
In many western countries, health care organizations are challenged by changing and increasing needs of the population, costly advances in treatment options, and limited financial resources. Both the European population and the health care workforce are ageing, making the recruitment of new staff a concern for the future (Harford
2009; Rechel et al.
2009; World Health Organization Europe
2015). Staff turnover, recruiting, and introducing new employees is expensive for healthcare institutions, particularly so in the case of highly skilled jobs (Blatter et al.
2012; Li and Jones
2013). These problems are also observable in the Swedish public dental sector, which is characterised by demanding working conditions and an ageing work force and, hence, by projected increases in turnover rates (Bejerot
1998; Berthelsen et al.
2017; Hjalmers
2005; Nyqvist et al.
2016; The National Board of Health and Welfare
2010).
In the present study, we focus on factors in the psychosocial work environment that may be associated with perceived quality of care and affective commitment to the organization, which may play a significant role in work motivation and in retention of staff in dental health care. Being able to deliver care of high quality in health care is important for achieving the intrinsic motivational rewards from the work with patients (Berthelsen et al.
2010; Gunnarsdóttir et al.
2009; Gunnarsdóttir and Rafferty
2006; Hasenfeld
2009) and job satisfaction (Laschinger and Fida
2015; Sasser and Sørensen
2016; Van Eenoo et al.
2016). Both high motivation and job satisfaction may, in turn, promote the retention of healthcare workers (Hayes et al.
2006). Staff’s perception of providing quality care can also be regarded as an indicator of organizational performance, given its significant association with outcomes such as lower staff turnover (Castle and Engberg
2005) and positive patient outcomes (McHugh and Stimpfel
2012). Self-reported perception of care quality at hospitals predicts, for example, patient mortality, failure to rescue, patient satisfaction, and process of care measures (McHugh and Stimpfel
2012). In addition, leadership style, sufficient staffing, and the well-being of staff are related with the quality of care provided (see, e.g., Aiken et al.
2014; Bodenheimer and Sinsky
2014; Castle et al.
2007; Firth-Cozens and Mowbray
2001; Hunt et al.
2014; Laschinger and Leiter
2006; Laschinger et al.
2001,
2014; Li et al.
2013).
Another concept of particular organizational interest in relation to the challenges regarding the recruitment of manpower is affective commitment to the organization, which refers to employees’ identification with and emotional attachment to their workplaces (Meyer and Allen
1997). The previous studies indicate that employees with high levels of affective commitment to their organization are more likely to provide better performances (Sharma and Dhar
2016; Stanley and Meyer
2016) and also to stay in their jobs (Clausen and Borg
2010a). Other studies demonstrate that psychosocial working conditions are associated with affective commitment to the organization (Clausen and Borg
2010b; Meyer et al.
2002). A need of extending the scope of occupational health and safety work by including holistic pro-active strategies has been emphasized, for example, by paying more attention to issues related to leadership and organizational climate (Karanika-Murray and Weyman
2013) and in particular for facing the ageing of the work force (Magnavita
2017).
In the present study, we investigate whether organizational justice climate measured at the level of work-groups is associated with (a) perceived quality of care and (b) affective commitment to the workplace measured at the individual level in the Swedish public dental sector. Organizational justice is a concept that focusses on interpersonal relations in the workplace and whether these relations are handled in a manner that employees perceive as ‘fair’ (Elovainio et al.
2002; Greenberg
1987). Different perspectives of organizational justice exist: Distributive justice dealing with perceived fairness in distribution of, for example, payment, and recognition or tasks; procedural justice taking up the fairness of processes (i.e., whether employees feel that decision-making procedures in the workplace are perceived as fair and transparent), and finally interactional justice, which can be further divided into interpersonal and informational justice (Colquitt et al.
2001; Elovainio et al.
2002). Repeatedly associations have been demonstrated between individual perceptions of organizational justice and various outcomes, such as, for example, organizational citizenship behaviour, performance, job satisfaction, and commitment among employees (Colquitt et al.
2001; Moorman
1991) as well as the health and well-being among employees (Elovainio et al.
2010). However, health care employees collaborate in their daily work, which makes it likely that their behaviours, attitudes, and performances are affected also by the extent to which other employees at their work unit are treated fairly. On the aggregate level, organizational justice can be understood as a climatic factor indicating the extent to which the group as a whole is treated fairly or not; however, the impact of justice at the group level is much less studied than the corresponding construct at the individual level (Naumann and Bennett
2000; Ohana
2014). One of the few studies addressing such impact showed that procedural justice climate could explain unique variance in, for example, helping behaviours at work, but not in affective commitment (Naumann and Bennett
2000). More recent research finds that organizational justice climate can be associated with affective commitment (Ohana
2014). In the context of nursing homes, results from the previous research suggest that shared perceptions of justice and trust may be of greater importance for both work ability and sick leave than individual perceptions (Kiss et al.
2014). Finally, a multi-level study finds a longitudinal association between organizational justice as measured at the level of work-groups and risk of depression among individual employees (Grynderup et al.
2013). Research addressing the relationship between organizational justice climate and care quality is scarce and has so far included only primary care centres (Elovainio et al.
2013; Virtanen et al.
2012). Hypothesis 1 outlines the aims of the present study:
Organizational justice measured at the workplace level is positively associated with affective commitment to the workplace and with self-assessed quality of care measured at the individual level.
To our best knowledge, no previous studies within the context of dentistry have addressed organizational justice, neither as an individual construct nor as an aggregated climate construct. The potential impact of working environment on quality of dental care is a novel field yet to be researched. In addition, affective commitment is under-researched in contrast to concepts such as work engagement and job satisfaction, which often have been addressed in research within the field of dentistry (e.g., Bergström et al.
2010; Buunk-Werkhoven et al.
2014; Denton et al.
2008; Gorter et al.
2008; Hakanen et al.
2008; Harris et al.
2009; Ordell et al.
2013; Schaufeli et al.
2002; Turner et al.
2011).
Results
As shown in Table
2, all study variables were significantly correlated in the expected direction. In particular, higher unit-level organizational justice was significantly associated with higher individual-level affective commitment and quality of care.
Table 2
Mean, standard deviations (SD), and zero-order Spearman’s correlations between study variables
1 Affective commitment | 69.9 | 19.9 | – | | |
2 Quality of care | 79.9 | 14.0 | 0.45*** | – | |
3 Organizational justice (group level) | 61.0 | 9.0 | 0.39** | 0.20** | – |
The ICC(2) for organizational justice was 0.76, which indicates sufficient between-unit agreement to justify the mean-aggregation of scores at the unit level. Table
3 shows the results of the two multi-level regression analyses conducted to test the associations between group-level organizational justice and the two individual-level outcomes, i.e., organizational affective commitment and quality of care. The results of Model 1 (model without predictors and confounders) showed substantial between-unit variation for both affective commitment (ICC(1) = 0.17) and quality of care (ICC(1) = 0.12). The confounders entered in Model 2 contributed to explain significant variance in both outcomes (
p < 0.001), resulting in improved -2LL and AIC indexes pointing to a better model fit. Specifically, both being a dental nurse and a dental hygienist versus being a dentist were related to higher affective commitment and higher quality of care. Higher group size was significantly related to higher affective commitment only. In Model 3, after adjusting for potential confounders, unit-level organizational justice explained additional variance in both outcomes, further improving—2LL and AIC indexes as compared to Model 2. Specifically, for each 10-point increase in unit-level organizational justice, we could observe an approx. 8-point and an approx. 3-point increase in affective commitment and quality of care scores, respectively. Notably, no significant variance in affective commitment was left to be explained after introducing unit-level organizational justice in Model 3.
Table 3
Multi-level linear regressions testing the association of organizational justice (each 10-point increase) with affective commitment (n = 899) and quality of care (n = 900)
Model 1 (empty) |
Unit-level variance (SE) | 66.55 (16.60)*** | 23.80 (9.20)** |
ICC(1) | 0.17 | 0.11 |
− 2LL | 7853.01 | 7329.14 |
AIC | 7859.01 | 7335.14 |
Model 2 |
Gender (level 1) (ref. male) | 0.93 (2.60) | − 0.78 (1.95) |
Age (level 1) | 0.07 (0.06) | − 0.01 (0.04) |
Dental nurse (vs. dentist) (level 1) | 5.30 (1.77)** | 4.79 (1.32)*** |
Dental hygienist (vs. dentist) (level 1) | 4.90 (1.95)* | 3.91 (1.46)** |
Group size (continuous) (level 2) | 0.38 (0.16)* | 0.12 (0.11) |
Unit-level variance (SE) | 55.23 (14.86)*** | 22.35 (6.76)** |
ICC(1) | 0.14 | 0.11 |
− 2LL | 7829.80 | 7312.39 |
AIC | 7845.80 | 7328.39 |
Model 3 | | |
Gender (level 1) (ref. male) | 1.20 (2.54) | − 0.87 (1.87) |
Age (level 1) | 0.05 (0-05) | − 0.04 (0.04) |
Dental nurse (vs. dentist) (level 1) | 5.19 (1.73)** | 5.20 (1.29)*** |
Dental hygienist (vs. dentist) (level 1) | 4.79 (1.92)* | 4.17 (1.41)** |
Group size (continuous) (level 2) | 0.15 (0.09) | 0.03 (0.10) |
Organizational justice (level 2) | 7.81 (0.69)*** | 2.71 (0.72)*** |
Unit-level variance (SE) | 2.11 (4.53) | 13.93 (5.57)* |
ICC(1) | 0.006 | 0.07 |
− 2LL | 7760.43 | 7299.10 |
AIC | 7778.43 | 7317.10 |
Discussion
The results of this study supported our expectations that higher organizational justice climate at workplaces was associated with higher levels of affective organizational commitment and higher self-assessed quality of care. This corroborates the previous research from primary health care, where procedural justice at the workplace was associated with different aspects of quality care (Elovainio et al.
2013; Virtanen et al.
2012). In addition, our results concerning the importance of organizational justice climate for staff members’ affective commitment were in line with our expectations based on the previous research (cf Ohana
2014). According to Aalto et al. (
2014), high levels of organizational justice are associated with high levels of job satisfaction. Other studies indicate that low levels of organizational justice are associated with stress-related symptoms, low psychological well-being (Elovainio et al.
2015), and risk of depression (Grynderup et al.
2013). Taken together, these findings indicate that organizational justice is a job resource that may, on the one hand, contribute to enhancing the well-being of employees, and, on the other hand, support quality and efficiency in the production process.
The previous research in the context of nursing has indicated a mediating effect of affective commitment on the relationship between individual perceptions of organizational justice and work performance (Sharma and Dhar
2016). This corresponds with our finding of a moderate to high bivariate correlation at the individual level between the three main variables under study, and even that the shared perception of justice climate at the workplace was more strongly associated with affective commitment than with quality of care at the individual level. Investigating whether affective commitment mediates the association between organizational justice and perceived quality of care as proposed by Sharma and Dhar (
2016) will be a relevant topic for further investigation in a longitudinal design (cf. Taris and Kompier
2006).
The results of our study show that organizational justice climate explained all variation in affective commitment as well as part of the variation in quality of care between units. Affective commitment is an antecedent of actual turnover (Clausen and Borg
2010a) and was also found to reduce the risk of sickness absence (Clausen et al.
2014; Meyer et al.
2002) and poor psychological well-being (Clausen et al.
2015). In a corresponding way, quality of care is associated with a range of patient-related outcomes such as patient satisfaction and patient mortality (McHugh and Stimpfel
2012). Thereby we see a potential in future research aiming at affecting these important outcomes through improvements of organizational justice climate. Even though climatic factors may be complicated to address in interventions, a way forward seems to be through training of managers to promote organizational justice for their subordinates (Nakamura et al.
2016). Though, worth noticing is that this is just one aspect for finding solutions of a complex problem.
Health care of today—including dentistry—is widely organized as team care based on collaboration among different occupations (Kravitz et al.
2015). However, making teamwork working in practice can be challenging (Abelsen and Olsen
2008; Candell and Engstrom
2010). Working in a team is facilitated by a shared understanding of the means and the goals, but perceptions of, for example, efficiency of team care may vary considerably among the dental occupational groups (Muroga et al.
2015). The previous research has also found that dental nurses have a more positive attitude to quality assurance issues and more knowledge on these topics than dentists (Pilgård et al.
2007). On this background, it is worth noticing that the auxiliary staff on average assessed the quality of care to be better than what the dentists did. This result corroborate the previous research pointing to the importance of promoting leadership practices and an organizational climate facilitating teamwork and shared goals in the provision of health care services (Chilcutt
2009; Willcocks
2016).
In the present study, we found that organizational justice climate measured at the workplace level was associated with both individual-level organizational affective commitment and quality of care. These findings support the relevance of multi-level models in investigating complex phenomena in contemporary work organizations. Multi-level models have been used in several studies over the past decade (Bliese and Britt
2001; Clausen et al.
2015; Diez-Roux
2000; Kirwan et al.
2013; Labriola et al.
2006; Li et al.
2013; Nielsen and Daniels
2012; Roux
2004) and must be considered relevant in the study of the current work organizations, as multi-level models (a) offer more realistic analyses of organizational phenomena than analyses that focus exclusively on the individual level and (b) provide knowledge that may be more directly applicable for interventions aiming to improve the psychosocial working conditions in work-groups.
Limitations and strengths
It can be considered a weakness of the present study that it is based on a cross-sectional study where the same individual rates both the independent and dependent variables. These ratings may, indeed, be affected by variance from unobserved third variables, as, for instance, the mood of the respondent in the response situation. However, the potential risk of common method bias is decreased in a multi-level design (Clausen et al.
2015; Podsakoff et al.
2003). Another limitation may be that the sample comprised one sector only, limiting the generalizability of our findings to other professions within the health care sector. Finally, given the relatively small sample size in the present study, we decided to limit the number of potential confounders to be included in the analyses. On the other hand, we find that the use of items from a well-established questionnaire and a scale measuring quality of care developed from a series of personal interviews constitute strengths of our study as it adds to reliability and construct validity.
In research, organizational justice climate is typically operationalized into sub-dimensions of procedural, distributive, and relational justice (e.g., Ohana (
2014). Obviously, this is important for a better understanding of underlying mechanisms. In the present study, we have chosen to operationalize organizational justice climate using a global scale shown to be valid as a group construct and often used for workplace surveys in connection to the organizational development (Berthelsen et al.
2016; Pejtersen et al.
2010). As a considerable proportion of care quality and all the shared variance in affective commitment between units were explained by this operationalization of organizational justice climate, this will facilitate knowledge transferral from research to practice. In addition, the results can be regarded as strengthening the relevance and credibility of the COPSOQ scale for organizational justice for use at an aggregated level.