nach oben

Administration and Policy in Mental Health and Mental Health Services Research

Erschienen in:

01.01.2015 | Original Article

Burnout and Self-Reported Quality of Care in Community Mental Health

verfasst von: Michelle P. Salyers, Sadaaki Fukui, Angela L. Rollins, Ruth Firmin, Timothy Gearhart, James P. Noll, Stacy Williams, C. J. Davis

Erschienen in: Administration and Policy in Mental Health and Mental Health Services Research | Ausgabe 1/2015

Einloggen, um Zugang zu erhalten

Abstract

Staff burnout is widely believed to be problematic in mental healthcare, but few studies have linked burnout directly with quality of care. The purpose of this study was to examine the relationship between burnout and a newly developed scale for quality of care in a sample of community mental health workers (N = 113). The Self-Reported Quality of Care scale had three distinct factors (Client-Centered Care, General Work Conscientiousness, and Low Errors), with good internal consistency. Burnout, particularly personal accomplishment, and to a lesser extent depersonalization, were predictive of overall self-rated Quality of Care, over and above background variables.

Argentero, P., Dell’Olivo, B., & Ferretti, M. S. (2008). Staff burnout and patient satisfaction with the quality of dialysis care. American Journal of Kidney Disease, 51(1), 80–92.CrossRef

Astrom, S., Nilsson, M., Norberg, A., Sandman, P. O., & Winblad, B. (1991). Staff burnout in dementia care—relations to empathy and attitudes. International Journal of Nursing Studies, 28(1), 65–75.PubMedCrossRef

Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328.CrossRef

Bakker, A. B., Le Blanc, P. M., & Schaufeli, W. B. (2005). Burnout contagion among intensive care nurses. Journal of Advanced Nursing, 51(3), 276–287.PubMedCrossRef

Boyer, S. L., & Bond, G. R. (1999). Does assertive community treatment reduce burnout? A comparison with traditional case management. Mental Health Services Research, 1(1), 31–45.CrossRef

Burke, R. J., & Richardsen, A. M. (1993). Psychological burnout in organizations. In R. T. Golembiewski (Ed.), Handbook of organizational behavior. New York: Marcel Dekker.

Carson, J., Cavagin, J., Bunclark, J., Maal, S., Gournay, K., Kuipers, E., et al. (1999). Effective communication in mental health nurses: Did social support save the psychiatric nurse? Nursing Times Research, 4(1), 31–42.CrossRef

Enders, C. K. (2010). Applied missing data analysis. New York, NY: Guilford press.

Fahrenkopf, A. M., Sectish, T. C., Barger, L. K., Sharek, P. J., Lewin, D., Chiang, V. W., et al. (2008). Rates of medication errors among depressed and burnt out residents: Prospective cohort study. BMJ: British Medical Journal (International Edition), 336(7642), 488–491.CrossRef

Fried, Y. (1991). Meta-analytic comparison of the job diagnostic survey and job characteristics Inventory as correlates of work satisfaction and performance. Journal of Applied Psychology, 76(5), 690–697.CrossRef

Garman, A. N., Corrigan, P. W., & Morris, S. (2002). Staff burnout and patient satisfaction: Evidence of relationships at the care unit level. Journal of Occupational Health Psychology, 7(3), 235–241.PubMedCrossRef

Gopal, R. K., Carreira, F., Baker, W. A., Glasheen, J. J., Miyoshi, T. J., Crane, L. A., et al. (2005). Does internal medicine resident burnout affect self-reported quality of care? Journal of General Internal Medicine, 20, 153–154.

Gowdy, E. A., Carlson, L. S., & Rapp, C. A. (2003). Practices differentiating high-performing from low-performing supported employment programs. Psychiatric Rehabilitation Journal, 26, 232–239.PubMedCrossRef

Hackman, J. R., and Oldham, G. R. (1974). The job diagnostic survey: An instrument for the diagnosis of jobs and the evaluation of job redesign projects.

Halbesleben, J. R., & Rathert, C. (2008). Linking physician burnout and patient outcomes: Exploring the dyadic relationship between physicians and patients. Health Care Management Review, 33(1), 29–39.PubMedCrossRef

Halbesleben, J. R., Wakefield, B. J., Wakefield, D. S., & Cooper, L. B. (2008). Nurse burnout and patient safety outcomes: Nurse safety perception versus reporting behavior. Western Journal of Nursing Research, 30(5), 560–577.PubMedCrossRef

Hayashino, Y., Utsugi-Ozaki, M., Feldman, M. D., & Fukuhara, S. (2012). Hope modified the association between distress and incidence of self-perceived medical errors among practicing physicians: Prospective cohort study. PLoS One, 7(4), 1–7.CrossRef

Heaney, C. C., Price, R. H., & Rafferty, J. (1995). The caregiver support program: An intervention to increase employee coping resources and enhance mental health. In L. R. Murphy & J. J. J. Hurrell (Eds.), Job stress interventions (pp. 93–108). Washington, DC: American Psychological Association.CrossRef

Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524.PubMedCrossRef

Holmqvist, R., & Jeanneau, M. (2006). Burnout and psychiatric staff’s feelings towards patients. Psychiatry Research, 145(2–3), 207–213.PubMedCrossRef

Horvath, A. O., & Symonds, B. D. (1991). Relation between working alliance and outcome in psychotherapy: A meta-analysis. Journal of Counseling Psychology, 38(2), 139.CrossRef

Institute of Medicine. (2001). Crossing the quality chasm. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press.

Kilbourne, A., Keyser, D., & Pincus, H. (2010). Challenges and opportunities in measuring the quality of mental health care. Canadian Journal of Psychiatry, 55(9), 549–557.

Killian, K. D. (2008). Helping till it hurts? A multimethod study of compassion fatigue, burnout, and self-care in clinicians working with trauma survivors. Traumatology, 14, 32–44.CrossRef

Kohn, L. T., Corrigan, J. M., & Donaldson, M. S. (Eds.). (2000). To err is human: Building a safer health system. (vol. 627). Washington, DC: National Academies Press.

Lambert, M. J., & Barley, D. E. (2001). Research summary on the therapeutic relationship and psychotherapy outcome. Psychotherapy: Theory, Research, Practice Training, 38(4), 357–361.CrossRef

Landrum, B., Knight, D. K., & Flynn, P. M. (2012). The impact of organizational stress and burnout on client engagement. Journal of Substance Abuse Treatment, 42(2), 222–230.PubMedCentralPubMedCrossRef

Laschinger, H. K. S., & Leiter, M. P. (2006). The impact of nursing work environments on patient safety outcomes: The mediating role of burnout engagement. Journal of Nursing Administration, 36(5), 259–267.CrossRef

Leiter, M. P., Harvie, P., & Frizzell, C. (1998). The correspondence of patient satisfaction and nurse burnout. Social Science and Medicine, 47(10), 1611–1617.PubMedCrossRef

Long, C. G., Blackwell, C. C., & Midgley, M. (1990). An evaluation of two systems of in-patient care in a general hospital psychiatric unit II: Measure of staff and patient performance. Journal of Advanced Nursing, 15, 1436–1442.PubMedCrossRef

Martin, D. J., Garske, J. P., & Davis, M. K. (2000). Relation of the therapeutic alliance with outcome and other variables: A meta-analytic review. Journal of Consulting and Clinical Psychology, 68(3), 438–450.PubMedCrossRef

Maslach, C. (1993). Burnout: A multidimensional perspective. In W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 19–32). Washington, DC: Taylor & Francis.

Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach burnout inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.

McHugh, M. D., Kutney-Lee, A., Cimiotti, J. P., Sloane, D. M., & Aiken, L. H. (2011). Nurses’ widespread job dissatisfaction, burnout, and frustration with health benefits signal problems for patient care. Health Affairs (Millwood), 30(2), 202–210.CrossRef

Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247.CrossRef

Oddie, S., & Ousley, L. (2007). Assessing burn-out and occupational stressors in a medium secure service. The British Journal of Forensic Practice, 9(2), 32–48.CrossRef

Passalacqua, S. A., & Segrin, C. (2012). The effect of resident physician stress, burnout, and empathy on patient-centered communication during the long-call shift. Health Communication, 27(5), 449–456.PubMedCrossRef

Perrone, K. M., Aegisdottir, S., Webb, L. K., & Blalock, R. H. (2006). Work-family interface: Commitment, conflict, coping and satisfaction. Journal of Career Development, 32, 286–300.CrossRef

Priebe, S., Fakhoury, W., White, I., Watts, J., Bebbington, P., Billings, J., et al. (2004). Characteristics of teams, staff and patients: Associations with outcomes of patients in assertive outreach. British Journal of Psychiatry, 185, 306–311.PubMedCrossRef

Prins, J. T., van der Heijden, F., Hoekstra-Weebers, J., Bakker, A. B., van de Wiel, H. B. M., Jacobs, B., et al. (2009). Burnout, engagement and resident physicians’ self-reported errors. Psychology Health & Medicine, 14(6), 654–666.CrossRef

Rohland, B. M. (2000). A survey of burnout among mental health center directors in a rural state. Administration and Policy in Mental Health, 27(4), 221–237.PubMedCrossRef

Salyers, M. P., Brennan, M., & Kean, J. (2013). Provider expectations for recovery scale: Refining a measure of provider attitudes. Psychiatric Rehabilitation Journal, 36(3), 153–159.PubMedCentralPubMedCrossRef

Salyers, M. P., Hudson, C., Morse, G., Rollins, A. L., Monroe-DeVita, M., Wilson, C., et al. (2011a). BREATHE: A pilot study of a one-day retreat to reduce burnout among mental health professionals. Psychiatric Services, 62(2), 214–217.PubMedCentralPubMedCrossRef

Salyers, M. P., Rollins, A. L., Kelly, Y.-F., Lysaker, P. H., & Williams, J. R. (2011b). Job satisfaction and burnout among VA and community mental health workers. Administration and Policy in Mental Health and Mental Health Services Research, 40(2), 1–7.

Salyers, M. P., Tsai, J., & Stultz, T. A. (2007). Measuring recovery orientation in a hospital setting. Psychiatric Rehabilitation Journal, 31(2), 131–137.PubMedCrossRef

Schwab, R. L., Jackson, S. E., & Schuler, R. S. (1986). Educator burnout: Sources and consequences. Educational Research Quarterly, 10, 15–30.

Shanafelt, T. D., Balch, C. M., Bechamps, G., Russell, T., Dyrbye, L., Satele, D., et al. (2010). Burnout and medical errors among American surgeons. Annals of Surgery, 251(6), 995–1000.PubMedCrossRef

Shanafelt, T. D., Bradley, K. A., Wipt, J. E., & Back, A. L. (2002). Burnout and Self-Reported Patient Care in an Internal Medicine Residency Program. Annals of Internal Medicine, 136(5), 358.PubMedCrossRef

Shirom, A., Nirel, N., & Vinokur, A. D. (2006). Overload, autonomy, and burnout as predictors of physicians’ quality of care. Journal of Occupational Health Psychology, 11(4), 328–342.PubMedCrossRef

Siebert, D. C. (2005). Personal and occupational factors in burnout among practicing social workers: Implications for research, practitioners, and managers. Journal of Social Service Research, 32(2), 25–44.CrossRef

Smoot, S. L., & Gonzolas, J. L. (1995). Cost-effective communication skills training for state hospital employees. Psychiatric Services, 46, 819–822.PubMedCrossRef

Stalker, C., & Harvey, C. (2002). Professional burnout: A review of theory, research, and prevention. Partnerships for Children and Families Project. Waterloo: Wilfrid Laurier University.

Vahey, D. C., Aiken, L. H., Sloane, D. M., Clarke, S. P., & Vargas, D. (2004). Nurse burnout and patient satisfaction. Medical Care, 42(2), 57–66.

Van Bogaert, P., Clarke, S., Willems, R., & Mondelaers, M. (2012). Staff engagement as a target for managing work environments in psychiatric hospitals: Implications for workforce stability and quality of care. Journal of Clinical Nursing, 22(11), 1717–1728.PubMed

Van Bogaert, P., Meulemans, H., Clarke, S., Vermeyen, K., & Van de Heyning, P. (2009). Hospital nurse practice environment, burnout, job outcomes and quality of care: Test of a structural equation model. Journal of Advanced Nursing, 65(10), 2175–2185.PubMedCrossRef

van der Linden, D., Keijsers, G. P. J., Eling, P., & van Schaijk, R. (2005). Work stress and attentional difficulties: An initial study on burnout and cognitive failures. Work & Stress, 19(1), 23–36.CrossRef

West, C. P., Huschka, M. M., Novotny, P. J., Sloan, J. A., Kolars, J. C., Habermann, T. M., et al. (2006). Association of perceived medical errors with resident distress and empathy: A prospective longitudinal study. Journal of the American Medical Association, 296(9), 1071–1078.PubMedCrossRef

Williams, E. S., Manwell, L. B., Konrad, T. R., & Linzer, M. (2007). The relationship of organizational culture, stress, satisfaction, and burnout with physician-reported error and suboptimal patient care: Results from the MEMO study. Health Care Management Review July/September, 32(3), 203–212.CrossRef

Zwack, J., & Schweitzer, J. (2013). If every fifth physician is affected by burnout, what about the other four? Resilience strategies of experienced physicians. Academic Medicine, 88(3), 382–389.PubMedCrossRef

Titel: Burnout and Self-Reported Quality of Care in Community Mental Health
verfasst von: Michelle P. Salyers
Sadaaki Fukui
Angela L. Rollins
Ruth Firmin
Timothy Gearhart
James P. Noll
Stacy Williams
C. J. Davis
Publikationsdatum: 01.01.2015
Verlag: Springer US
Erschienen in: Administration and Policy in Mental Health and Mental Health Services Research / Ausgabe 1/2015
Print ISSN: 0894-587X
Elektronische ISSN: 1573-3289
DOI: https://doi.org/10.1007/s10488-014-0544-6

Neu im Fachgebiet Psychiatrie

23.04.2024 | Demenz | Nachrichten

Update Psychiatrie

Bestellen Sie unseren Fach-Newsletter und bleiben Sie gut informiert.

Newsletter bestellen

Springer Medizin

Burnout and Self-Reported Quality of Care in Community Mental Health

Abstract

Neu im Fachgebiet Psychiatrie

Demenzkranke durch Antipsychotika vielfach gefährdet

Weniger postpartale Depressionen nach Esketamin-Einmalgabe

„Psychotherapie ist auch bei sehr alten Menschen hochwirksam!“

Auf diese Krankheiten bei Geflüchteten sollten Sie vorbereitet sein

Update Psychiatrie

Springer Medizin

Abstract

Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten

Weitere Artikel der Ausgabe 1/2015

Building Capacity Within Community-Based Organizations: New Directions for Mental Health Promotion for Latino Immigrant Families in Urban Poverty

Neighborhood Sociodemographic Predictors of Serious Emotional Disturbance (SED) in Schools: Demonstrating a Small Area Estimation Method in the National Comorbidity Survey (NCS-A) Adolescent Supplement

An Economic Evaluation of the Parent–Child Assistance Program for Preventing Fetal Alcohol Spectrum Disorder in Alberta, Canada

Out-of-Home Placement Decision-Making and Outcomes in Child Welfare: A Longitudinal Study

Core Domains of Shared Decision-Making During Psychiatric Visits: Scientific and Preference-Based Discussions

How Does Outcome-Based Funding Affect Service Delivery? An Analysis of Consequences Within Employment Services for People Living With Serious Mental Illness

Neu im Fachgebiet Psychiatrie

Demenzkranke durch Antipsychotika vielfach gefährdet

Weniger postpartale Depressionen nach Esketamin-Einmalgabe

„Psychotherapie ist auch bei sehr alten Menschen hochwirksam!“

Auf diese Krankheiten bei Geflüchteten sollten Sie vorbereitet sein

Update Psychiatrie