What is a successful doctor-patient interview? a study of interactions and outcomes
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Developing and validating the Unhurried Conversations Assessment Tool (UCAT)
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2020, Social Science and MedicineCitation Excerpt :This research critiques the normative and universalising conceptualisation of the doctor–patient relationship and explores the nuanced and contextual relations that reinforce the power dynamics that buttress medical authority (Heritage and Maynard, 2006; McIntosh, 1974). With a growing body of scholarship describing the content and personal experience of medical encounters (Hall and Dornan, 1988; Oakley, 1984; Ong et al., 1995; Pilnick and Dingwall, 2011; Stewart, 1984), how to improve doctor–patient interactions has become a focus. The development of the concept of patient-centredness to govern high-quality care is of particular importance (Charles and DeMaio, 1993; Mead and Bower, 2000).
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