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Patients' Satisfaction with Psychiatric Treatment: Comparison Between an Open and a Closed Ward

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Abstract

The study compared patients' satisfaction with psychiatric inpatient treatment between an open and a closed ward. During a six-month period, all voluntarily participating patients on two wards of a psychiatric University hospital were investigated anonymously at admission and/or before discharge. A self-rating questionnaire (SATQ-98) was used to assess satisfaction with several domains of psychiatric inpatient treatment. In total, 135 questionnaires were received (retrieval rate 49%). The general level of satisfaction with treatment was high. General satisfaction, satisfaction with medication, ward equipment, visiting opportunities, and regulations for going out were significantly lower at discharge on the closed ward. Dissatisfaction with medication was related to low actual mood, and to low satisfaction with the frequency of psychotherapeutic interventions, visiting opportunities, and with the treating doctor. The results thus far strongly support the need for patients' satisfaction with treatment to be taken into account in order to improve psychiatric inpatient services, particularly on closed wards.

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Authors and Affiliations

  1. University of Mainz, Germany

    Matthias J. Müller (Senior psychiatrist) & Ralf Schlösser

  2. University of Mainz, Germany

    Gisela Kapp-Steen (Head of Nursing) & Benno Schanz

  3. Department of Psychiatry, University of Mainz, Germany

    Otto Benkert (Former director)

Authors
  1. Matthias J. Müller
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  2. Ralf Schlösser
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  3. Gisela Kapp-Steen
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  4. Benno Schanz
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  5. Otto Benkert
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Müller, M.J., Schlösser, R., Kapp-Steen, G. et al. Patients' Satisfaction with Psychiatric Treatment: Comparison Between an Open and a Closed Ward. Psychiatr Q 73, 93–107 (2002). https://doi.org/10.1023/A:1015099526445

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