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Performance measurement system for healthcare processes

Shankar Purbey (Indian School of Mines, Dhanbad, Jharkhand, India)
Kampan Mukherjee (Indian School of Mines, Dhanbad, Jharkhand, India)
Chandan Bhar (Indian School of Mines, Dhanbad, Jharkhand, India)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 20 March 2007

7477

Abstract

Purpose

The purpose of this article is to provide an overview and evaluation of performance measurement systems and also present a framework for the selection of an appropriate performance measurement system for healthcare processes.

Design/methodology/approach

The paper provides a brief review of the existing performance measurement frameworks. On the basis of review, performance measurement system criteria are identified and accordingly a framework has been proposed for measuring performance in healthcare processes.

Findings

The measurement of performance of a healthcare organization is still an unresolved issue. A performance measurement system should be sensitive to changes in the external and internal environment of an organization. The proposed framework measures performance from a multi and interrelated perspective, namely efficiency, effectiveness and flexibility.

Practical implications

The study will help the healthcare organization to know how they are performing; it will also help in benchmarking the organization so that customers know the value of the money they pay for the service.

Originality/value

The framework presented provides a performance measurement system for healthcare processes that is sensitive to change in the external and internal environment of an organization.

Keywords

Citation

Purbey, S., Mukherjee, K. and Bhar, C. (2007), "Performance measurement system for healthcare processes", International Journal of Productivity and Performance Management, Vol. 56 No. 3, pp. 241-251. https://doi.org/10.1108/17410400710731446

Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

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