Background
Method
The framework of dimensions representing patients' experience and satisfaction
Systematic search for physician rating sites
Physician Rating Sites | Operator/Sponsor | Traffic ranking# | Sites linking in | |
---|---|---|---|---|
Global | Country specific | |||
1 Vitals.com | Owned by MDx Medical, Inc with headquarters in Lyndhurst, NJ. Comprised of a team of dedicated experts in the fields of healthcare, marketing, and database management. | 9,656 | 2,044* | 381 |
2 RateMDs.com | Just average patients who happen to know how to make websites; not affiliated with any medical organizations. | 27,042 | 8,952* | 494 |
3 Vimo.com | Founded by Internet industry veterans from WebMD and Valicert; funded by Bessemer Venture Partners, Trinity Ventures, and Partech International. | 104,825 | 32,695* | 427 |
4 Drscore.com | Operated by the Medical Quality Enhancement Corp., founded by Steven R. Feldman, M.D., Ph.D. | 132,510 | 45,120* | 129 |
5 CheckMD.com | No information on owner or sponsor found | 155,051 | 37,745* | 92 |
6 Mydochub.com | No information on owner or sponsor found | 444,885 | 394,003* | 121 |
7 Doctortree.org | DoctorTree.org; Encino, CA | 493,089 | 119,259* | 95 |
8 Bookofdoctors.com | No information on owner or sponsor found | 551,810 | 117,124* | 61 |
9 Findadoc.com | Team of doctors and programmers who created FindaDoc to make the daunting and sometimes frustrating process of finding the best doctor as simple as possible | 697,002 | 221,478* | 157 |
10 Healthcarereviews.com | Owner and operator: Women's College Hospital | 1,057,783 | 296,088* | 58 |
11 Drscorecard.com | Built and operated by people that are free from ties to medical businesses, medical associations, hospitals, clinics, doctors, and even free from patient advocacy groups. | n.a. | n.a. | n.a. |
12 Ratemymd.ca | No information on owner or sponsor found | 2,267,175 | 82,274** | 5 |
13 Imedo.de | imedo GmbH, Berlin | 21,709 | 1,187*** | 999 |
14 Jameda.de | jameda GmbH, München; Tomorrow FOCUS AG and FOCUS Magazine Publisher | 31,313 | 1,765*** | 410 |
15 Docinsider.de | Andingo Capital GmbH, Berlin; Funding by the German Ministry for Education and Research (BMBF) and the German Ministry for Economy and Technology (BMWi) | 63,992 | 3,311*** | 301 |
16 Esando.de | Comventure GmbH, Ludwigshafen | 99,668 | 5,624*** | 162 |
17 Medführer.de | medführer Online-publisher, GmbH in cooperation with University of Trier | 114,165 | 6,029*** | 267 |
18 Helpster.de | Helpster GmbH, Munich | 169,818 | 10,225*** | 128 |
19 Topmedic.de | ArztData GmbH, Hamburg | 1,423,039 | 94,349*** | 46 |
20 Die-arztempfehlung.com | Endverbraucher Ltd. & Co., Fürth | n.a. | n.a. | n.a. |
21 Mein-guter-arzt.de | Mediaseed GmbH, Stuttgart | n.a. | n.a. | 30 |
Structured content analysis of physician rating sites
Results
Instrument | Author |
---|---|
ABIM-10, American Board of Internal Medicine | Webster [34] |
CSQ, Consultation Satisfaction Questionnaire | Baker [35] |
CSS, Consumer Satisfaction Survey | Defossez [21] |
"dialogue", consultation satisfaction questionnaire | National Clinical Audit Centre [36] |
EUROPEP | Klingenberg [37] |
GPAS, General Practice Assessment Survey | National Primary Care Research a. Development Centre [20] |
IPQ, Improving Practice Questionnaire | Greco [38] |
KPF-A | Brinkmann [39] |
KPF, Kölner Patientenfragebogen | Pfaff [40] |
McKinley et al. | McKinley [22] |
MISS-21, Medical Interview Satisfaction Scale | Meakin [41] |
OPEQ, Outpatient Experiences Questionnaire | Garratt [42] |
PDRQ-9, Patient-Doctor-Relationship Questionnaire | Van der Feltz-Cornelis [43] |
PEQ, Patient Experience Questionnaire | Steine [23] |
PSQ, Patient Satisfaction Questionnaire | Grogan [44] |
QP-Qualitätspraxen | Nubling [45] |
Qualiskope-A | Gericke [46] |
REPERES-60, Recherche Evaluative sur la Performance des Réseaux de Santé | Defossez [21] |
SOSQ, Seattle Outpatient Satisfaction Questionnaire | Fan [25] |
ZAP - Zufriedenheit in der ambulanten Versorgung - Qualität aus Patientensicht | Bitzer [47] |
Dimensions --------------------- PRS | Doctor-patient-relationship and Support | Communication skills | Trust | Professional care | Information and advice |
---|---|---|---|---|---|
1 Vitals.com | Bedside manner (caring)/Spending enough time with me | Accuracy in diagnosing a problem/following up as needed after my visit | |||
2 RateMDs.com | Helpfulness (Is the doctor approachable and nice? Is he rude, arrogant, or just plain mean? Does he have a good bed-side manner?) | Knowledge | |||
3 vimo.com | Personal skills: Friendly and approachable | Takes time to answer questions. (Do you feel rushed while talking? Does the doctor show concern for you? Do you have to repeat your case history every time? | Knowledge and skill: Diagnoses problems accurately, recommends best treatment. (Does your doctor have up-to-date medical skills? Can you get recommendation to a specialist easily?) | ||
4 Drscore.com | friendliness and caring attitude/The extent that the doctor includes you in decisions about your care and treatment/How well MD follows-up on any problems or concerns you have | thoroughness of exam or check-up/Ability to get all of the care for your health problem or illness at this clinic. | How well all questions were answered/instructions on how to take care of your illness or health condition | ||
5 checkMD.com | Friendly | Competence | Informative | ||
6 mydochub.com | Personal skills | Listening to you | Knowledge and professionalism | ||
7 doctortree.org | Bedside manner (Do they make you feel comfortable) | Knowledge of medicine | |||
8 Bookofdoctors.com | Personal attention during visit/shows caring & compassion | Ability to communicate | Willingness to make referrals/quality of referrals | Explanation/Coordination of medications | |
9 Findadoc.com | Bedside manner (attitude and conduct of a physician in the presence of a patient) | Patient confidence | Medical knowledge (how knowledgeable the doctor is in his or her field) | ||
10 healthcarereviews.com | Helpful | Knowledgeable | |||
11 Drscorecard.com | |||||
12 Ratemymd.ca | Caring, Helpfulness | Understanding | Medical knowledge | ||
13 Imedo.de | Privacy - upholding the need for a confidential and private atmosphere | Interpersonal factors - was the doctor competent in your estimation | Interpersonal actors - did you feel well-advised by the doctor? (Information on preventative exams, preventative options, diagnosis, prognosis, therapy, written information, education) | ||
14 Jameda.de | Friendliness (the doctor's conduct, openness, was the doctor empathetic and considerate) | Did the doctor listen to you enough? Were your questions answered thoroughly and patiently? | Relation of trust - did you feel yourself in good hands with this doctor? | Was the doctor's diagnosis later confirmed? Did he follow up with the appropriate treatment? | Education about illness and treatment/education about illness and treatment (were the explanations understandable to you?) |
15 Docinsider.de | Satisfaction with the understanding, empathy, humaneness, being taken seriously, treated as a person; being involved in the decisions (satisfaction with support and advice) | Do you trust this care professional? | Satisfaction with professional competence (thorough and diligent medical treatment, readiness to refer to other specialists) | Satisfaction with information and advice | |
16 Esando.de | Doctor's friendliness, timeframe | Type and extent of examination | Doctor's explanations, explanation of the results | ||
17 Medführer.de | Doctor-patient relation (did the doctor take enough time; how understandable were your instructions after leaving the office) | Medical secretary (satisfaction with the atmosphere of privacy) | Medical services (satisfaction with the professional abilities of the doctor) | Medical services (satisfaction with the information and advice, involvement in the treatment) | |
18 Helpster.de | |||||
19 Topmedic.de | Doctor (patient involvement in choice of alternative therapies, friendliness, readiness to help, respectfulness) | Doctor (maintenance of the atmosphere of privacy) | Doctor (thoroughness of examination, professional competence) | Doctor (comprehensibility of explanation) | |
20 Die-arztempfehlung.com | I find the relation between my treatment and the ensuing costs to be very good | All of my questions were answered by the doctor and his/her team to my satisfaction | |||
21 Mein-guter-arzt.de | Advice |
Dimensions ------------------ PRS | Medical and technical facilities | Accessability/Availability | Office characteristics | Office organization, Waiting time | Office staff |
---|---|---|---|---|---|
1 Vitals.com | Ease in getting an appointment | Waiting time during a visit | Courtesy and professionalism of office staff | ||
2 RateMDs.com | How long does the doctor keep you waiting? | How is the service and helpfulness of the doctor's staff? | |||
3 vimo.com | Availability - Appointments are available easily and on a timely basis. (Is there good after-hours support? Can the doctor be reached over phone? How about availability by email?) | Punctuality - Is reasonably punctual with appointments. (How is the wait time in the office? Has the doctor cancelled appointments?) | Office Staff - Office staff is courteous and professional. Do your phone messages get communicated to the doctor? Is the staff sensitive to you and your condition? | ||
4 Drscore.com | Ability to get all of the care for your health problem or illness at this clinic. | The ability to see the health care provider you wanted to see at this clinic/Getting the advice or help you needed after office hours. | Patient convenience such as ample parking and location of office | Getting your test results back in a timely manner./About how many days did you have to wait to get an appointment to see the doctor?/After arriving at the office, how many minutes did you wait before seeing the doctor/About how many minutes did the doctor spend with you in your most recent visit | The friendliness and courtesy of the office staff. |
5 checkMD.com | Timely | Office Staff | |||
6 mydochub.com | Punctuality/approximate time spent in waiting room | Office staff | |||
7 doctortree.org | Time spent in waiting room | ||||
8 Bookofdoctors.com | Doctor availability | Cleanliness of office | Waiting room time/Returns calls in a timely fashion/Accuracy of billing | Professionalism of staff | |
9 Findadoc.com | Office Setting (This is a measurement of the appearance and cleanliness, of a doctor's facilities) | Wait Time (How long you have to wait to get an appointment and how long you have to wait in the doctor's office.) | Office Staff (How well the office staff meets your needs as a patient) | ||
10 healthcarereviews.com | Wait Times/Costs/Fees | ||||
11 Drscorecard.com | Medical equipment | Time you waited to get an appointment after requesting one | Cost/Time you waited in the waiting room | The Office staff/The nurses | |
12 Ratemymd.ca | Punctuality, post appointment action | The secretary/administrative assistant | |||
13 Imedo.de | Office facilities: no computers | Availability of appointments: how quickly did you get an appointment? | Office organization, information on the organizational structure of the office | Punctuality, how long you had to wait in the waiting room | Staff, how friendly and well-organized were the office staff in making appointments and in the office |
14 Jameda.de | Waiting times for an appointment (optional), availability by telephone (optional), public accessibility, parking spaces (optional) | Office facilities (optional); Entertainment in the waiting room (optional) | Waiting times in the office (optional) | Attentiveness and friendliness of the entire personnel (optional) | |
15 Docinsider.de | Satisfaction with the waiting time for an appointment, how long did you wait? | Satisfaction with the atmosphere | Satisfaction with the waiting times, how long did you wait; house visits | Satisfaction with the friendliness of the office staff | |
16 Esando.de | Office facilities (up-to-date) | Office organization (making appointments) | How did you find the office facilities (well-kept waiting room, tidy examination room) | Office organization (office waiting time, attended to during the waiting time) | |
17 Medführer.de | Appointment (were you satisfied with the time needed to get an appointment with this doctor), getting there (parking spaces, directions, accessibility), doctor-patient relation (is the doctor available by telephone) | Reception (satisfaction with the diversions in the office); Office premises (service, ambiance, cleanliness and hygiene) | Reception (satisfaction with the organization and waiting times); Medical secretary (access to patient files) | Reception (friendly greeting); Medical secretary (professional competence and friendliness of the team) | |
18 Helpster.de | Personal assessment (how satisfied were you with how you were treated - thoroughness, cleanliness) | Personal assessment (how satisfied were you with the waiting times) | Personal assessment (how satisfied were you with the friendliness) | ||
19 Topmedic.de | Organisation and service (availability by telephone, available office hours, availability of appointment, accessibility with public transportation, parking) | Appearance (equipment, hygiene, signs, clear arrangement) | Organization and service (waiting time in the office) | Personnel (friendliness, readiness to help, respetfulness, clarity of information, preservation of privacy) | |
20 Die-arztempfehlung.com | The appointments were always kept | The premises and the facilities of the office left a very good impression on me | There were hardly waiting times | I was always treated with friendliness and consideration by the office staff | |
21 Mein-guter-arzt.de | Atmosphere, equipment | Waiting time |
Dimensions ----------------------------- PRS | Success of outcome | General satisfaction | Willingness to recommend the doctor |
---|---|---|---|
1 Vitals.com | Overall, what is your opinion of this doctor? | ||
2 RateMDs.com | How did his treatments work for you? | ||
3 vimo.com | |||
4 Drscore.com | Your treatment success | Overall rating | |
5 checkMD.com | |||
6 mydochub.com | Your patient satisfaction score rating for this visit: | ||
7 doctortree.org | |||
8 Bookofdoctors.com | Overall quality of care | Would you recommend this doctor? | |
9 Find a doc.com | Patient satisfaction (This is your overall level of satisfaction with the doctor and his or her treatment) | recommend this doctor to a family member or close friend | |
10 healthcarereview.com | Helpful | Overall rating | |
11 Drscorecard.com | How would you rate this doctor and the office overall? | ||
12 Ratemymd.ca | Helpfulness | ||
13 Imedo.de | |||
14 Jameda.de | Were you better after the treatment? | Satisfaction with the treatment | |
15 Docinsider.de | Assessment of the quality of treatment in general | General satisfaction | Would you recommend this doctor? |
16 Esando.de | Total impression | Readiness to recommend the doctor | |
17 Medführer.de | Medical services (satisfaction with the results of the treatment) | ||
18 Helpster.de | Medical assessment (How do you subjectively judge the success of the treatment?) | Total assessment | |
19 Topmedic.de | Total rating | Recommendation (to your best friend) | |
20 Die-arztempfehlung.com | I find the result of the treatment to be very good | I would feel very good recommending this doctor to friends and relatives | |
21 Mein-guter-arzt.de | Total impression |