Background
Methods
Instruments
Sampling
Facilities
Ghana | Kenya | Tanzania | |
---|---|---|---|
Number of facilities nationwide providing all services | 1,444 | 4,742 | 5,663 |
Number selected for survey | 428 | 440 | 611 |
Number offering FP services | 386 | 323 | 482 |
Ghana | Kenya | Tanzania | |||||||
---|---|---|---|---|---|---|---|---|---|
Pct. Distribution (weighted) | Weighted | Unweighted | Pct. Distribution (weighted) | Weighted | Unweighted | Pct. Distribution (weighted) | Weighted | Unweighted | |
Facilities
| |||||||||
Public | |||||||||
Hospital | 6.6 | 42 | 42 | 3.7 | 12 | 87 | 2.2 | 11 | 87 |
Health centers, clinics, dispensaries | 58.0 | 216 | 185 | 61.2 | 198 | 72 | 80.4 | 388 | 315 |
Private | |||||||||
Hospital | 3.3 | 12 | 12 | 3.6 | 12 | 60 | 2.0 | 9.5 | 24 |
Health centers, clinics, dispensaries | 32.1 | 116 | 147 | 31.5 | 102 | 104 | 15.4 | 74 | 56 |
Total | 100.0 | 386 | 386 | 100.0 | 323 | 323 | 100.0 | 482 | 482 |
Provider Interviews
| |||||||||
Public | |||||||||
Hospital | 31.1 | 262 | 140 | 26.0 | 223 | 310 | 9.1 | 113 | 393 |
Health centers, clinics, dispensaries | 44.6 | 376 | 390 | 40.2 | 345 | 161 | 70.3 | 874 | 624 |
Private | |||||||||
Hospital | 5.6 | 47 | 40 | 13.1 | 113 | 192 | 6.5 | 81 | 109 |
Health centers, clinics, dispensaries | 18.7 | 157 | 275 | 20.7 | 178 | 197 | 14.1 | 175 | 118 |
Total | 100.0 | 842 | 845 | 100.0 | 859 | 860 | 100.0 | 1244 | 1244 |
Exit Interviews
| |||||||||
Public | |||||||||
Hospital | 19.8 | 121 | 172 | 8.9 | 56 | 346 | 6.6 | 66 | 411 |
Health centers, clinics, dispensaries | 53.7 | 328 | 242 | 66.7 | 419 | 130 | 83.2 | 836 | 493 |
Private | |||||||||
Hospital | 3.1 | 19 | 32 | 2.9 | 18 | 67 | 2.7 | 27 | 58 |
Health centers, clinics, dispensaries | 23.5 | 143 | 165 | 21.5 | 135 | 85 | 7.5 | 76 | 43 |
Total | 100.0 | 611 | 611 | 100.0 | 628 | 628 | 100.0 | 1005 | 1005 |
Providers
Training and Data Collection
Observations and Exit Interviews
Operational definitions of quality of care and client satisfaction
Definition of indicators | |
---|---|
STRUCTURE | |
Infrastructure & equipment
| |
Physical infrastructure
| Number of amenities available at facility: electricity, water, working toilet, telephone, waiting area for clients (out of 5) |
Examination room equipment
| Number of following items present: table and stool for gynecological exam, source of light, speculum, soap, single-use towel, water for hand-washing, clean gloves, decontamination solution, sharps box, privacy in exam room (out of 10) |
Management
| |
Review of management
| Whether there is a system for reviewing management/administrative issues |
System to collect client opinion
| Whether there is a system to obtain clients' opinions regarding services |
Quality assurance program
| Whether the facility has a routine program for quality monitoring |
Supervision
| Whether the last supervisory visit to the facility was in the last 6 months |
Stock inventory, organization, and quality
| Number of following items present at facility: inventory for contraceptive supplies, stock organized by expiry date, contraceptives protected from water, sun, and pests |
Availability of services
| |
Number of days services provided
| Number of days per week that FP services are provided |
Availability of provider
| Whether a trained provider is always available at the facility |
FP methods offered
| Number of methods offered: combined oral pill, progesterone only pill, IUD, 2 or 3 month injectable, 1 month injectable, Norplant, male condom, female condom, spermicide, diaphragm, emergency contraception, counseling about natural methods, tubectomy, vasectory (out of 14) |
Other reproductive health services offered
| Number of RH services besides FP offered: STI services, immunization, antenatal care, postnatal care, postabortion care, and delivery (out of 6) |
Counseling
| |
Guidelines
| Number of guidelines or protocols for counseling at the facility (out of 5) |
Visual aids
| Number of visual aids for demonstrating use of FP methods at facility (out of 9) |
Privacy
| Whether facility has private room for FP counseling |
Individual client card
| Whether there is an individual client card/record for FP |
FP experience of providers
| Number of years of experience of providers in providing FP services |
Providers trained in FP
| Number of providers who received any in-service training in FP in last 5 years |
PROCESS
| |
Interpersonal
| |
Waiting time
| Number of minutes client had to wait before being examined by a provider |
Privacy ensured
| Whether provider ensured visual and auditory privacy during examination |
Client concerns noted
| Whether provider asked client about concerns with methods or with currently used method |
Confidentiality assured
| Whether provider assured client of confidentiality |
Method use explained
| Whether provider explained to the client how to use the method |
Injectable prescription
| Whether provider prescribed an injectable to the client |
Technical
| |
Reproductive history
| Provider asked the client about the following: age, number of living children, last delivery date, history of complications, pregnancy status, desire for more children, desired timing of birth of next child, breastfeeding status, regularity of menstrual cycle (out of 9) |
Physical examination
| Provider took/asked about the following during the physical exam: blood pressure, weight, asked about smoking, asked about STI symptoms, asked about chronic illness (out of 5) |
Injectable procedure
| Provider did the following when giving FP injection: checked client card, wash hands with soap before giving injection, use single-use towel for drying, use newly sterilized needle, stir bottle before drawing dose, clean and air-dry injection site before injection, draw back plunger before injection, allow dose to self-disperse instead of massaging, dispose of needle in puncture resistant container (out of 9) |
Duration of consultation
| Number of minutes provider spent on the consultation |
OUTCOME
| |
Client satisfaction
| Clients reported that they had no problem with ALL of the following: waiting time, ability to discuss concerns with provider, amount of explanation given, quality of examination and treatment provided, visual privacy during examination, auditory privacy during examination, availability of medicines at facility, hours of service provision, cleanliness of facility, staff treatment of client |
Clients were told, "Now I am going to ask you some questions about some common problems clients have at health facilities. As I mention each one, please tell me whether any of these were problems for you today, and if so, whether they were large or small problems for you." |
• Time you waited |
• Ability to discuss problems or concerns about your health with the provider |
• Amount of explanation you received about any problem or method of FP |
• Quality of the examination and treatment provided |
• Privacy from having others see the examination |
• Privacy from having others hear your consultation discussion |
• Availability of medicines or methods at this facility |
• Hours of service at this facility |
• Number of days services are available to you |
• Cleanliness of the facility |
• How the staff treated you |
• Cost for services or treatment |
• Any problem you had today that I did not mention |
Data analysis
Results
Differences in quality of care: bivariate analysis
Hospitals | Health Centers, Clinics & Other Facilities | |||||
---|---|---|---|---|---|---|
Mean Value | P | Mean Value | P | |||
Public (n = 87) | NGO (n = 24) | Public (n = 315) | NGO (n = 56) | |||
BASIC
| ||||||
Catchment area population | 226,392 | 106,242 | 0.204 | 8,590 | 7,255 | 0.401 |
STRUCTURE
| ||||||
Infrastructure and equipment
| ||||||
Physical infrastructure(# of amenities)
| 3.72 | 3.85 | 0.308 | 2.51 | 3.65 | 0.000 |
Examination room (# of items present)
| 6.93 | 6.48 | 0.227 | 6.53 | 7.14 | 0.022 |
Management
| ||||||
System for review of management (%)
| 100.0 | 89.1 | 0.056 | 79.2 | 85.9 | 0.440 |
System for collecting client opinion (%)
| 95.9 | 89.6 | 0.928 | 82.1 | 39.7 | 0.000 |
Routine quality assurance program (%)
| 92.6 | 86.5 | 0.211 | 45.6 | 40.5 | 0.586 |
Last supervisory visit within 6 mths (%)
| ||||||
Facility has stock inventory and stock is organized and protected (out of 3)
| 79.8 | 60.1 | 0.004 | 64.0 | 44.6 | 0.001 |
Availability of services
| ||||||
Number of days FP services provided
| 5.0 | 5.2 | 0.000 | 4.9 | 4.6 | 0.000 |
Trained provider always present (%)
| 96.9 | 89.6 | 0.867 | 53.4 | 72.8 | 0.003 |
# of FP methods offered (out of 14)
| 6.8 | 6.1 | 0.029 | 4.5 | 4.0 | 0.004 |
# of other reproductive health services offered (out of 6)
| 4.8 | 4.8 | 0.270 | 4.7 | 4.0 | 0.000 |
Counseling
| ||||||
# of protocols on FP counseling(out of 5)
| 1.5 | 1.0 | 0.004 | 1.2 | 0.8 | 0.007 |
# of visual aids for demonstrating use of FP (out of 9)
| 4.3 | 2.1 | 0.000 | 2.9 | 2.3 | 0.011 |
Facility has private room for FP counseling (%)
| 81.0 | 64.6 | 0.650 | 80.9 | 71.8 | 0.089 |
Whether there is an individual client card for FP (%)
| 97.8 | 82.3 | 0.000 | 81.6 | 60.1 | 0.000 |
PROCESS
| ||||||
Waiting time
1
(minutes)
| 81.2 | 81.4 | 0.988 | 69.5 | 25.4 | 0.000 |
Interpersonal
| ||||||
Privacy ensured during examination (%)
| 91.9 | 100.0 | 0.025 | 79.4 | 74.4 | 0.644 |
Asked clients about concerns with methods or currently used method (%)
| 84.1 | 84.0 | 0.352 | 75.0 | 81.8 | 0.149 |
Confidentiality assured (%)
| 77.3 | 88.5 | 0.733 | 58.5 | 66.5 | 0.251 |
Provider explained method use (%)
| 87.4 | 98.2 | 0.104 | 86.2 | 76.9 | 0.173 |
Provider prescribed injectable (%)
| 60.3 | 52.7 | 0.492 | 58.5 | 49.9 | 0.398 |
Technical
| ||||||
Reproductive history (out of 11)
| 2.9 | 2.8 | 0.927 | 2.2 | 2.3 | 0.850 |
Physical examination (out of 5)
| 2.7 | 2.8 | 0.180 | 2.0 | 2.6 | 0.003 |
Injectable procedure
2
(out of 9)
| 3.5 | 3.6 | 0.699 | 3.0 | 3.1 | 0.701 |
Duration of consultation (minutes)
| 16.7 | 16.5 | 0.887 | 13.0 | 13.0 | 0.986 |
Hospitals | Health Centers, Clinics & Other Facilities | |||||
---|---|---|---|---|---|---|
Mean Value | P | Mean Value | P | |||
Public (n = 87) | NGO (n = 60) | Public (n = 72) | NGO (n = 104) | |||
BASIC
| ||||||
Catchment area population | 264,646 | 296,768 | 0.858 | 26,374 | 29,653 | 0.507 |
STRUCTURE
| ||||||
Infrastructure and equipment
| ||||||
Physical infrastructure(# of amenities)
| 4.56 | 4.87 | 0.103 | 3.37 | 3.78 | 0.076 |
Examination room (# of items present)
| 7.32 | 7.57 | 0.406 | 6.68 | 7.06 | 0.099 |
Management
| ||||||
System for review of management (%)
| 91.5 | 92.5 | 0.342 | 82.2 | 69.6 | 0.010 |
System for collecting client opinion (%)
| 74.3 | 78.2 | 0.555 | 58.4 | 65.9 | 0.203 |
Routine quality assurance program (%)
| 62.5 | 72.0 | 0.154 | 44.1 | 49.7 | 0.779 |
Last supervisory visit within 6 mths (%)
| 91.2 | 80.4 | 0.147 | 95.6 | 92.6 | 0.022 |
Facility has stock inventory and stock is organized and protected (%)
| 79.6 | 53.4 | 0.000 | 57.6 | 29.1 | 0.000 |
Stock inventory, quality (%)
| 60.5 | 40.9 | 0.007 | 49.41 | 24.0 | 0.008 |
Availability of services
| ||||||
Number of days FP services provided
| 5.1 | 5.2 | 0.342 | 5.1 | 5.5 | 0.043 |
Trained provider always present (%)
| 93.7 | 100.0 | 0.059 | 37.2 | 56.6 | 0.018 |
# of FP methods offered (out of 14)
| 6.8 | 5.8 | 0.026 | 4.9 | 3.9 | 0.001 |
# of other reproductive health services offered (out of 6)
| 4.4 | 4.2 | 0.296 | 3.6 | 3.5 | 0.301 |
Counseling
| ||||||
# of protocols on FP counseling(out of 5)
| 1.0 | 0.8 | 0.310 | 1.1 | 0.9 | 0.179 |
# of visual aids for demonstrating use of FP (out of 9)
| 3.0 | 2.1 | 0.001 | 2.4 | 1.8 | 0.000 |
Facility has private room for FP counseling (%)
| 75.8 | 81.0 | 0.753 | 75.8 | 81.0 | 0.725 |
Whether there is an individual client card for FP (%)
| 92.0 | 59.1 | 0.000 | 74.4 | 49.4 | 0.037 |
Number of years of FP experience of providers
| 6.3 | 5.6 | 0.026 | 8.1 | 7.5 | 0.306 |
PROCESS
| ||||||
Waiting time
1
(minutes)
| 69.2 | 67.8 | 0.954 | 65.2 | 21.9 |
0.000
|
Interpersonal (N = )
| 346 | 67 | 130 | 85 | ||
Privacy ensured during examination (%)
| 79.3 | 73.0 | 0.039 | 81.1 | 84.7 | 0.004 |
Asked clients about concerns with methods or currently used method (%)
| 74.9 | 70.5 | 0.937 | 61.0 | 90.2 | 0.003 |
Confidentiality assured (%)
| 53.4 | 51.9 | 0.893 | 35.7 | 52.7 | 0.004 |
Provider explained method use (%)
| 73.0 | 79.0 | 0.965 | 72.0 | 64.3 | 0.273 |
Provider prescribed injectable (%)
| ||||||
Technical
| ||||||
Reproductive history (out of 11)
| 3.0 | 2.1 | 0.008 | 2.3 | 2.7 | 0.322 |
Physical examination (out of 5)
| 3.2 | 3.2 | 0.827 | 2.9 | 3.0 | 0.618 |
Injectable procedure
2
(out of 9)
| 3.8 | 3.8 | 0.971 | 3.6 | 3.9 | 0.137 |
Duration of consultation (minutes)
| 16.2 | 15.7 | 0.796 | 13.8 | 18.5 | 0.106 |
Hospitals | Health Centers, Clinics & Other Facilities | |||||
---|---|---|---|---|---|---|
Mean Value | Signific. Level p-value | Mean Value | P | |||
Public (n = 42) | NGO (n = 12) | Public (n = 216) | NGO (n = 116) | |||
BASIC
| ||||||
Catchment area population | 64,751 | 132,784 | 0.297 | 23,213 | 25,286 | 0.432 |
STRUCTURE
| ||||||
Infrastructure and equipment
| ||||||
Physical infrastructure(# of amenities)
| 4.8 | 4.7 | 0.471 | 3.4 | 4.2 | 0.000 |
Examination room (# of items present)
| 8.2 | 4.9 | 0.000 | 5.8 | 7.4 | 0.000 |
Management
| ||||||
System for review of management (%)
| 98.0 | 100.0 | 0.590 | 65.5 | 39.8 | 0.000 |
System for collecting client opinion (%)
| 83.1 | 85.8 | 0.470 | 49.9 | 58.7 | 0.027 |
Routine quality assurance program (%)
| 73.0 | 49.8 | 0.389 | 21.2 | 8.2 | 0.002 |
Last supervisory visit within 6 mths (%)
| 88.8 | 83.1 | 0.260 | 76.9 | 58.2 | 0.002 |
Availability of services
| ||||||
Number of days FP services provided
| 5.7 | 4.8 |
0.018
| 6.1 | 6.4 | 0.048 |
Trained provider always present (%)
| 98.0 | 100.0 | 0.590 | 37.4 | 53.6 | 0.006 |
# of FP methods offered (out of 14)
| 10.5 | 5.7 | 0.000 | 6.5 | 6.4 | 0.836 |
# of other reproductive health services offered (out of 6)
| 5.5 | 4.8 | 0.035 | 4.0 | 4.2 | 0.268 |
Counseling
| ||||||
# of protocols on FP counseling(out of 5)
| 2.4 | 1.1 | 0.002 | 1.2 | 2.4 | 0.000 |
# of visual aids for demonstrating use of FP (out of 9)
| 5.0 | 3.8 | 0.081 | 3.7 | 3.9 | 0.397 |
Facility has private room for FP counseling (%)
| 77.4 | 78.7 | 0.600 | 76.8 | 84.4 | 0.119 |
Whether there is an individual client card for FP (%)
| 100.0 | 76.9 | 0.001 | 90.5 | 82.6 | 0.072 |
Number of years of FP experience of providers
| ||||||
PROCESS
| ||||||
Waiting time
1
(minutes)
| 30.8 | 38.0 | 0.612 | 24.5 | 33.2 | 0.149 |
Interpersonal
| ||||||
Privacy ensured during examination (%)
| 73.8 | 71.6 | 0.096 | 83.1 | 90.5 | 0.008 |
Asked clients about concerns with methods or currently used method (%)
| 78.3 | 84.9 | 0.270 | 73.5 | 83.4 | 0.089 |
Confidentiality assured (%)
| 37.0 | 40.8 | 0.355 | 46.5 | 36.1 | 0.311 |
Provider explained method use (%)
| 70.1 | 70.1 | 0.856 | 75.7 | 73.3 | 0.248 |
Provider prescribed injectable (%)
| 68.3 | 68.8 | 0.761 | 71.9 | 81.1 | 0.555 |
Technical
| ||||||
Reproductive history (out of 11)
| 3.0 | 2.6 | 0.438 | 2.2 | 2.2 | 0.822 |
Physical examination (out of 5)
| 2.4 | 2.4 | 0.883 | 2.2 | 2.2 | 0.529 |
Injectable procedure
2
(out of 9)
| 6.6 | 6.3 | 0.337 | 6.1 | 6.6 | 0.007 |
Duration of consultation (minutes)
| 28.3 | 24.1 | 0.466 | 25.9 | 22.8 | 0.251 |
Structural attributes of quality
Process attributes
Differences in satisfaction: bivariate analysis
Hospitals | Health Centers, Clinics, & Other Facilities | |||||
---|---|---|---|---|---|---|
Mean Value | Signific. Level p-value | Mean Value | Signific. Level p-value | |||
Public (n = 87) | NGO (n = 24) | Public (n = 314) | NGO (n = 55) | |||
PROBLEMS
| ||||||
Time you waited | 69.8 | 70.4 | 0.914 | 74.1 | 85.8 | 0.062 |
Ability to discuss problems or concerns about your health with the provider | 94.8 | 98.8 | 0.022 | 96.7 | 100.0 | 0.002 |
Amount of explanation you received about any problem or method of FP | 94.8 | 98.8 | 0.011 | 95.5 | 94.8 | 0.846 |
Quality of the examination and treatment provided | 96.8 | 99.4 | 0.023 | 95.9 | 100.0 | 0.000 |
Privacy from having others see the examination | 94.8 | 90.2 | 0.586 | 96.0 | 92.7 | 0.630 |
Privacy from having others hear your consultation discussion | 95.2 | 100.0 | 0.001 | 95.9 | 90.1 | 0.391 |
Availability of medicines or methods at this facility | 83.6 | 92.2 | 0.095 | 79.5 | 94.9 | 0.000 |
Hours of service at this facility | 91.6 | 87.9 | 0.432 | 88.7 | 97.6 | 0.002 |
Number of days services are available to you | 94.9 | 85.3 | 0.210 | 92.1 | 92.4 | 0.932 |
Cleanliness of the facility | 87.0 | 94.0 | 0.131 | 87.0 | 97.4 | 0.003 |
How the staff treated you | 93.8 | 99.4 | 0.000 | 92.4 | 100.0 | 0.000 |
Cost for services or treatment | 93.8 | 95.1 | 0.762 | 96.0 | 92.4 | 0.395 |
Total "yes" | 10.9 | 11.1 | 0.389 | 10.9 | 11.4 | 0.045 |
OUTCOME
| ||||||
Client satisfaction (%)
| 51.5 | 45.6 | 0.608 | 46.9 | 70.8 | 0.016 |
Hospitals | Health Centers, Clinics, & Other Facilities | |||||
---|---|---|---|---|---|---|
Mean Value | Signific. Level p-value | Mean Value | Signific. Level p-value | |||
Public (n = 172) | NGO (n = 32) | Public (n = 242) | NGO (n = 165) | |||
PROBLEMS
| ||||||
Time you waited | 90.6 | 96.0 | 0.220 | 90.1 | 93.1 | 0.300 |
Ability to discuss problems or concerns about your health with the provider | 97.2 | 100.0 | 0.046 | 93.9 | 97.0 | 0.245 |
Amount of explanation you received about any problem or method of FP | 96.3 | 100.0 | 0.008 | 92.0 | 96.1 | 0.172 |
Quality of the examination and treatment provided | 96.2 | 96.5 | 0.952 | 93.2 | 97.1 | 0.122 |
Privacy from having others see the examination | 97.1 | 100.0 | 0.047 | 95.5 | 95.7 | 0.926 |
Privacy from having others hear your consultation discussion | 96.7 | 100.0 | 0.046 | 94.8 | 96.5 | 0.469 |
Availability of medicines or methods at this facility | 94.9 | 98.2 | 0.208 | 96.4 | 97.6 | 0.537 |
Hours of service at this facility | 94.8 | 96.0 | 0.762 | 93.0 | 97.7 | 0.032 |
Cleanliness of the facility | 96.3 | 92.5 | 0.394 | 88.7 | 94.0 | 0.168 |
How the staff treated you | 97.9 | 100.0 | 0.096 | 96.4 | 98.4 | 0.280 |
Other | 88.8 | 89.6 | 0.928 | 84.3 | 96.1 | 0.009 |
Total "yes" | 10.5 | 10.7 | 0.194 | 10.2 | 10.6 | 0.046 |
OUTCOME
| ||||||
Client satisfaction (%)
| 71.1 | 76.3 | 0.341 | 59.2 | 81.2 | 0.000 |
Hospitals | Health Centers, Clinics, & Other Facilities | |||||
---|---|---|---|---|---|---|
Mean Value | Signific. Level p-value | Mean Value | Signific. Level p-value | |||
Public (n = 346) | NGO (n = 67) | Public (n = 130) | NGO (n = 85) | |||
PROBLEMS
| ||||||
Time you waited | 59.4 | 69.0 | 0.262 | 60.3 | 95.2 | 0.000 |
Ability to discuss problems or concerns about your health with the provider | 86.5 | 83.4 | 0.605 | 89.9 | 94.8 | 0.256 |
Amount of explanation you received about any problem or method of FP | 8.83 | 88.4 | 0.991 | 85.9 | 93.2 | 0.119 |
Quality of the examination and treatment provided | 88.3 | 93.9 | 0.196 | 89.0 | 99.0 | 0.001 |
Privacy from having others see the examination | 90.5 | 82.8 | 0.238 | 87.6 | 87.2 | 0.961 |
Privacy from having others hear your consultation discussion | 88.5 | 83.4 | 0.444 | 87.6 | 93.8 | 0.364 |
Availability of medicines or methods at this facility | 73.8 | 82.8 | 0.108 | 67.6 | 90.6 | 0.014 |
Hours of service at this facility | 83.1 | 88.0 | 0.294 | 86.8 | 99.0 | 0.001 |
Number of days services are available to you | 88.0 | 90.4 | 0.532 | 89.2 | 98.1 | 0.009 |
Cleanliness of the facility | 84.6 | 93.6 | 0.042 | 89.4 | 99.5 | 0.006 |
How the staff treated you | 87.1 | 93.6 | 0.131 | 90.0 | 99.7 | 0.001 |
Cost for services or treatment | 93.8 | 84.0 | 0.404 | 90.5 | 96.9 | 0.133 |
Total "yes" | 10.1 | 10.3 | 0.669 | 10.1 | 11.5 | 0.000 |
OUTCOME
| ||||||
Client satisfaction (%)
| 34.1 | 51.7 | 0.000 | 29.1 | 63.6 | 0.000 |
Correlates of client satisfaction - multivariate regression analysis
Ghana | Kenya | Tanzania | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Hospital | Clinic | Hospital | Clinic | Hospital | Clinic | |||||||
Independent Variables | No problems | Index of satisfaction | No problems | Index of satisfaction | No problems | Index of satisfaction | No problems | Index of satisfaction | No problems | Index of satisfaction | No problems | Index of satisfaction |
FACILITY CHARACTERISTICS | ||||||||||||
NGO | 0.4178 | 0.3034* | 0.7329** | 0.2128 | 0.4955 | 0.2300 | 0.4952 | 0.6930*** | -0.4634 | 0.0566 | 2.4378* | 1.1462* |
0.231 | 0.014 | 0.002 | 0.149 | 0.178 | 0.099 | 0.119 | 0.000 | 0.108 | 0.760 | 0.029 | 0.014 | |
Urban | 0.027 | 0.0382 | -0.8547 | -0.8163* | ||||||||
0.967 | 0.91 | 0.19 | 0.013 | |||||||||
Log (catchment pop) | 0.4741 | 0.1487 | 0.1633 | -0.1145 | -0.0402 | -0.0439 | -0.0101 | -0.0563 | 0.0933 | -0.0037 | -0.1155 | -0.0689 |
0.051 | 0.194 | 0.534 | 0.369 | 0.675 | 0.48 | 0.952 | 0.561 | 0.268 | 0.95 | 0.265 | 0.278 | |
STRUCTURE | ||||||||||||
Facility inventory | -0.0166 | -0.0337 | 0.0993 | 0.0345 | -0.0956 | -0.0549 | 0.1234 | 0.1243** | 0.1091* | 0.0628* | -0.0587 | -0.0129 |
0.865 | 0.429 | 0.053 | 0.199 | 0.117 | 0.117 | 0.125 | 0.005 | 0.022 | 0.048 | 0.11 | 0.577 | |
Trained provider present 24 hours | -0.219 | -0.0696 | -0.0488 | 0.2186 | -0.1617 | 0.7691* | 0.0377 | 0.034 | 0.176 | 0.1819 | 0.1041 | |
0.262 | 0.703 | 0.703 | 0.518 | 0.548 | 0.038 | 0.841 | 0.967 | 0.74 | 0.309 | 0.373 | ||
Supervisory visit in last 6 months | -1.1562* | -0.3568 | -0.1475 | -0.0381 | -0.3477 | -0.3453* | -1.4670* | -0.1202 | ||||
0.028 | 0.057 | 0.580 | 0.789 | 0.260 | 0.033 | 0.042 | 0.736 | |||||
Number of staff | 0.0018 | 0.0011 | 0.0015 | 0.0018 | -0.0004 | 0.0001 | 0.0171 | 0.0077 | ||||
0.070 | 0.179 | 0.611 | 0.18 | 0.742 | 0.911 | 0.178 | 0.213 | |||||
Number of days FP offered | 0.4559* | -0.0724 | 0.0512 | -0.0475 | 0.0479 | -0.0531 | 0.0267 | -0.1272 | -0.4142 | 0.0081 | 0.0953 | 0.0085 |
0.049 | 0.629 | 0.380 | 0.126 | 0.841 | 0.606 | 0.885 | 0.219 | 0.124 | 0.957 | 0.295 | 0.886 | |
System of quality assurance | -0.0946 | 0.0541 | 0.0457 | -0.0835 | -0.049 | 0.0566 | 0.0415 | -0.1356 | 0.0086 | 0.3349 | 0.1257 | 0.0177 |
0.751 | 0.696 | 0.834 | 0.517 | 0.83 | 0.700 | 0.874 | 0.331 | 0.979 | 0.225 | 0.424 | 0.84 | |
Total FP methods offered | 0.016 | 0.0255 | -0.0587 | -0.0011 | -0.0413 | -0.0839* | -0.2152 | 0.0606 | 0.0781 | 0.0239 | 0.095 | 0.1195 |
0.861 | 0.486 | 0.289 | 0.977 | 0.478 | 0.023 | 0.079 | 0.294 | 0.248 | 0.582 | 0.222 | 0.085 | |
Protocols on FP followed | -0.069 | 0.0495 | -0.0117 | -0.0297 | 0.0839 | 0.1239 | -0.2139 | -0.0046 | 0.0531 | 0.0086 | 0.1396 | 0.1376** |
0.563 | 0.489 | 0.885 | 0.623 | 0.418 | 0.067 | 0.154 | 0.955 | 0.641 | 0.900 | 0.055 | 0.001 | |
FP client record maintained | 0.0612 | 0.2400 | 0.0341 | -0.2400 | -0.3421* | 1.1700** | 0.3688 | 0.1208 | -0.0803 | -0.1319 | -0.1831 | |
0.936 | 0.511 | 0.831 | 0.455 | 0.022 | 0.002 | 0.064 | 0.756 | 0.619 | 0.611 | 0.187 | ||
Quality stock inventory | 0.4317* | -0.0026 | -0.0481 | 0.121 | -0.0622 | -0.0477 | 0.2252 | 0.1147 | 0.0298 | 0.0753 | 0.0288 | -0.0095 |
0.014 | 0.970 | 0.655 | 0.115 | 0.800 | 0.716 | 0.447 | 0.572 | 0.88 | 0.656 | 0.862 | 0.926 | |
Number trained | -0.0589 | -0.1385** | 0.2183 | -0.0317 | ||||||||
0.352 | 0.004 | 0.099 | 0.648 | |||||||||
PROCESS | ||||||||||||
Visual & auditory privacy ensured | 0.0516 | -0.1216 | -0.176 | 0.0373 | -0.1143 | -0.0926 | 0.3986 | 0.0989 | -0.0104 | 0.3347 | 0.0693 | 0.1567 |
0.891 | 0.603 | 0.437 | 0.824 | 0.61 | 0.626 | 0.286 | 0.656 | 0.984 | 0.433 | 0.727 | 0.255 | |
No. of repro health and phys exam | 0.0279 | 0.013 | 0.0203 | 0.0308* | 0.0273 | 0.0431* | 0.1418** | 0.0268 | -0.0251 | -0.0227 | 0.0133 | 0.0222 |
elements performed | 0.310 | 0.23 | 0.366 | 0.05 | 0.247 | 0.012 | 0.003 | 0.307 | 0.352 | 0.234 | 0.565 | 0.117 |
Client concerns noted | 0.4387 | 0.0519 | -0.0547 | -0.1181 | -0.0791 | 0.0142 | 0.2557 | 0.0177 | -0.1051 | -0.1891 | -0.2422 | -0.0059 |
0.082 | 0.604 | 0.764 | 0.369 | 0.716 | 0.917 | 0.511 | 0.932 | 0.647 | 0.166 | 0.175 | 0.961 | |
Confidentiality assured | -0.0883 | 0.1231 | 0.0516 | -0.1013 | 0.373 | 0.4389** | 0.4255 | -0.0138 | 0.4644 | 0.2149 | -0.1702 | -0.071 |
0.773 | 0.385 | 0.785 | 0.466 | 0.063 | 0.002 | 0.133 | 0.926 | 0.094 | 0.139 | 0.310 | 0.505 | |
Client told about side effects | -0.0864 | 0.0104 | 0.442 | 0.5430** | -0.1149 | -0.072 | -0.2877 | -0.0759 | ||||
0.773 | 0.945 | 0.055 | 0.005 | 0.512 | 0.48 | 0.502 | 0.71 | |||||
Injectable method prescribed | 0.1259 | 0.149 | 0.2749 | 0.3884* | 0.0921 | -0.113 | 0.0998 | -0.2611 | 0.5246** | 0.3512* | 0.0821 | 0.1483 |
0.618 | 0.264 | 0.135 | 0.032 | 0.668 | 0.271 | 0.785 | 0.174 | 0.002 | 0.036 | 0.560 | 0.142 | |
Waiting time | -0.0048* | -0.0021* | -0.009*** | -0.0037** | -0.008*** | -0.004*** | -0.011*** | -0.003 | -0.007*** | -0.0030*** | 0.0406 | 0.0237** |
0.019 | 0.042 | 0.000 | 0.001 | 0.000 | 0.000 | 0.000 | 0.090 | 0.000 | 0.000 | 0.096 | 0.008 | |
CLIENT CHARACTERISTICS | ||||||||||||
Age | 0.0003 | 0.0134 | 0.0029 | 0.0036 | 0.0027 | -0.0058 | -0.0188 | -0.0219 | -0.0358 | -0.0002 | -0.0048 | -0.0019 |
0.988 | 0.294 | 0.788 | 0.446 | 0.839 | 0.468 | 0.402 | 0.159 | 0.074 | 0.987 | 0.604 | 0.732 | |
Primary school educ | 0.5967* | 0.0369 | -0.1207 | 0.3034* | -0.1155 | -0.0878 | -0.2297 | -0.1586 | -0.0238 | -0.0342 | -0.0602 | 0.0201 |
0.019 | 0.798 | 0.563 | 0.033 | 0.293 | 0.186 | 0.263 | 0.237 | 0.820 | 0.695 | 0.463 | 0.726 | |
Secondary school educ. | 0.8252** | 0.0824 | -0.1366 | 0.2054 | ||||||||
0.002 | 0.587 | 0.380 | 0.086 | |||||||||
Intercept | -4.5372* | -0.3599 | -1.6069 | -0.7146 | 1.8286 | 3.1225*** | -0.675 | 0.5066 | 0.2395 | -1.4728 | -2.2200 | -1.9172 |
0.042 | 0.597 | 0.204 | 0.260 | 0.288 | 0.001 | 0.755 | 0.710 | 0.913 | 0.314 | 0.272 | 0.059 | |
N | 197 | 204 | 407 | 407 | 390 | 390 | 208 | 208 | 322 | 322 | 450 | 450 |
r2 | 0.1158 | 0.1735 | 0.2579 | 0.2372 | 0.1653 | 0.0825 | ||||||
F | 2.1151 | . | 2.879 | 1.2948 | 6.3419 | 14.0259 | 3.9912 | 2.7142 | 2.1756 | 4.4956 | 1.3143 | 1.1052 |