Background
Methods
Development of questionnaire
Validation
Readability
Results
Instrument | No of items | No of words | FKG readability grade | Reading age |
---|---|---|---|---|
howRwe
| 4 | 29 | 2.2 | 7.2 |
NHS Friends & Family Test
| 1 | 44 | 6.6 | 11.6 |
GS-PEQ*
| 10 | 150 | 8.8 | 13.8 |
EUROPEP 2006*
| 23 | 214 | 8.1 | 13.1 |
PPE-15
| 15 | 467 | 7.1 | 12.1 |
NHS adult inpatient Survey 2013
| 76 | 3,353 | 7.3 | 12.3 |
GP patient survey 2014
| 62 | 2,922 | 6.8 | 11.8 |
Sub-specialty | n | % |
---|---|---|
Hip and knee replacement
| 354 | 43% |
Foot and ankle
| 137 | 17% |
Spinal
| 140 | 17% |
Sarcoma
| 72 | 9% |
Shoulders
| 45 | 5% |
Other
| 80 | 10% |
Total
|
828
|
100%
|
Item | Excellent | Good | Fair | Poor |
---|---|---|---|---|
Treat me kindly
| 671 (81.0%) | 148 (17.9%) | 7 (0.8%) | 2 (0.2%) |
Listen and explain
| 609 (73.6%) | 202 (24.4%) | 16 (1.9%) | 1 (0.1%) |
See me promptly
| 447 (54.0%) | 273 (33.0%) | 90 (10.9%) | 18 (2.2%) |
Well organised
| 530 (64.0%) | 233 (28.1%) | 51 (6.2%) | 14 (1.7%) |
howRwe score | n | % |
---|---|---|
12
| 404 | 48.8% |
11
| 107 | 12.9% |
10
| 77 | 9.3% |
9
| 56 | 6.8% |
8
| 123 | 14.9% |
7
| 25 | 3.0% |
6
| 21 | 2.5% |
5
| 8 | 1.0% |
4
| 5 | 0.6% |
3
| 1 | 0.1% |
2
| 0 | 0.0% |
1
| 0 | 0.0% |
0
| 1 | 0.1% |
Total
|
828
|
100.0%
|
Item | Mean score | Mean score | 95% confidence | St dev |
---|---|---|---|---|
(raw data) | (0-100 scale) | limits | ||
Treat me kindly
| 2.80 | 93.2 | 92.2 - 94.2 | 14.7 |
Listen and explain
| 2.72 | 90.5 | 89.3 - 91.6 | 16.7 |
See me promptly
| 2.39 | 79.6 | 77.9 - 81.3 | 25.5 |
Well organised
| 2.54 | 84.8 | 83.3 - 88.1 | 22.9 |
howRwe score
| 10.44 | 87.0 | 85.9 - 88.1 | 16.4 |
Listen and explain | See me promptly | Well organised | |
---|---|---|---|
Treat me kindly
| 0.71 (0.67, 0.74) | 0.39 (0.33, 0.44) | 0.51 (0.46, 0.56) |
Listen and explain
| 0.47 (0.42, 0.52) | 0.56 (0.51, 0.60) | |
See me promptly
| 0.70 (0.66, 0.73) |
howRwe item | Sum of the other threehowRweitems | Item to FFT question | Item tohowRusummary score |
---|---|---|---|
(r) | (r) | (r) | |
Treat me kindly
| 0.60 (0.56, 0.64) | -0.36 (-0.42, -0.30) | 0.08 (0.01, 0.15) |
Listen and explain
| 0.66 (0.62, 0.70) | -0.42 (-0.47, -0.36) | 0.08 (0.01, 0.15) |
See me promptly
| 0.64 (0.60, 0.68) | -0.44 (-0.49, -0.38) | -0.06 (-0.13, 0.01) |
Well organised
| 0.74 (0.71, 0.77) | -0.48 (-0.53, -0.43) | 0.02 (-0.05, 0.09) |
howRwe
summary score
| - | -0.53 (-0.58, -0.48) | 0.02 (-0.05, 0.09) |
howRweItem | Before change | After change | Mann-Whitney test |
---|---|---|---|
(95% confidence limits) | (95% confidence limits) | ||
Responses (n)
| 278 | 550 | |
Treat me kindly
| 93.9 (92.2 - 95.6) | 92.9 (91.7 - 94.1) |
z=0.9, p=0.4 |
Listen and explain
| 89.4 (87.5 - 91.4) | 91.0 (89.6 - 92.4) |
z=1.0, p=0.3 |
See me promptly
| 71.5 (68.5 - 74.5) | 83.7 (81.6 - 85.8) |
z=6.1, p<0.0001 |
Well organised
| 78.9 (76.2 - 81.6) | 87.8 (85.9 - 89.7) |
z=4.7, p<0.0001 |