Background
Theoretical framework
Organizational climate
Organizational climate as a mediator
Overview of the current research
Methods
Background and context
Dependent variables
M (SD) or % | Range | |
---|---|---|
Participant demographics | ||
Age | 46.6 (11.7) | 19–75 |
Race and ethnicity | ||
Latino | 40.1 | |
African American | 27.6 | |
White | 21.6 | |
Other | 10.1 | |
Position | ||
Director | 25.3 | |
Supervisor | 15.7 | |
Counselor | 58.8 | |
Education | ||
High school or lower | 5.9 | |
College | 56.4 | |
Graduate degree | 32.3 | |
Program measures | ||
Transformational leadership | 39.4 (7.5) | 10–50 |
Climate for implementation of cultural competence | 3.4 (0.85) | 1–5 |
Knowledge | 2.9 (0.57) | 1–4 |
Personnel practices | 2.6 (0.74) | 1–4 |
Service practices | 2.4 (0.87) | 1–4 |
Control variables | ||
Percentage of public funding | 67.9 | |
Licensing | 96.3 | |
Professional accreditation (Joint Commission) | 32.7 | |
Professionalization (% of staff with graduate degree) | 21.6 (18.3) | 0–75 |
Obs | Item test | Item rest | Interitem covariance |
α
| |
---|---|---|---|---|---|
Knowledge | |||||
How well are you able to describe differences within various Latino or Hispanic groups? | 424 | .701 | .557 | .292 | .888 |
How well are you able to describe the strengths of Latino groups in your service area? | 427 | .807 | .716 | .277 | .861 |
How well are you able to describe the social problems of Latino groups in your community? | 425 | .866 | .804 | .270 | .849 |
Do you know the prevailing beliefs, customs, norms, and values of Latinos in your service area? | 426 | .834 | .749 | .267 | .856 |
Do you know the social service needs of Latinos that go unaddressed by the formal social service system? | 421 | .829 | .736 | .261 | .857 |
Do you know how the causes of mental illnesses are viewed by Latino groups in your area? | 430 | .773 | .656 | .274 | .870 |
Full scale | .274 | .884 | |||
Service practices | |||||
Does your agency use Latino-specific assessment instruments for diagnosis? | 294 | .737 | .647 | .613 | .832 |
Does your agency use Latino culture-specific treatment approaches? | 290 | .761 | .683 | .605 | .830 |
Does your agency envision community empowerment as a treatment goal? | 291 | .745 | .660 | .602 | .831 |
Does your agency review case practice on a regular basis to determine relevancy to clients of color? | 288 | .749 | .659 | .594 | .831 |
Does your agency provide or facilitate child care? | 298 | .688 | .569 | .612 | .842 |
Does your agency provide or facilitate transportation (e.g., bus tickets, ride sharing)? | 296 | .627 | .495 | .632 | .850 |
Does your agency include clients’ families and community in services? | 298 | .734 | .637 | .599 | .833 |
Does your agency translate agency materials into Spanish? | 302 | .634 | .520 | .640 | .846 |
Does your agency offer payment arrangements for indigent or low-income clients? | 296 | .499 | .361 | .688 | .860 |
Full scale | .621 | .855 | |||
Personnel practices | |||||
Does staff utilize cultural consultants who can help them work more effectively? | 422 | .516 | .375 | .486 | .863 |
Does your agency provide training that help staff work with Latinos? | 419 | .570 | .445 | .475 | .856 |
Does your agency utilize interpreters to work with limited English-proficient Latinos? | 418 | .503 | .346 | .485 | .869 |
In your program, are there Latinos represented in managerial and administrative positions? | 424 | .759 | .670 | .421 | .834 |
In your program, are there Latinos represented in direct-service positions? | 426 | .709 | .620 | .444 | .840 |
In your program, are there Latinos represented in administrative support positions? | 421 | .770 | .691 | .425 | .832 |
In your program, are there Latinos represented in board positions? | 413 | .789 | .712 | .418 | .830 |
In your program, are there Latinos represented in agency consultants? | 410 | .816 | .750 | .416 | .827 |
In your program, are there Latinos represented in subcontractors? | 400 | .711 | .711 | .420 | .831 |
Full scale | .443 |
.858
|
Independent variables
Control variables
Statistical analyses
Item | Obs |
M (SD) | ICC | Awg |
α
|
---|---|---|---|---|---|
Item 1: Supervisor provides incentives to the staff to become linguistically and culturally responsive, despite investment of time and resources | 237 | 2.916 (1.121) | 0.596 (0.434) | .885 | |
Item 2: Supervisor creates opportunities to talk to the staff about ways to respond to clients’ cultural and linguistic service needs despite his or her other administrative responsibilities (e.g., documentation and billing) | 239 | 3.410 (1.045) | 0.665 (0.285) | .847 | |
Item 3: Supervisor provides clear guidance about how to respond to clients’ cross-cultural issues despite busy schedule | 241 | 3.577 (1.014) | 0.602 (0.410) | .829 | |
Item 4: Supervisor has emphasized the importance of translation of material and development of policies and procedures to respond to clients with limited English proficiency, despite her or his other multiple responsibilities | 238 | 3.378 (1.043) | 0.540 (0.449) | .845 | |
Item 5: Supervisor prioritizes enhancing the staff’s cultural competence by helping resolve cross-cultural issues with clients | 240 | 3.546 (0.967) | 0.636 (0.453) | .850 | |
Test scale | .07 | 0.774 (0.221) | .878 |