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The Journal of Behavioral Health Services & Research

Erschienen in:

08.10.2018

Mental Health Service Preferences and Utilization Among Women Veterans in Crisis: Perspectives of Veterans Crisis Line Responders

verfasst von: Virginia Kotzias, BS, BA, MPP, Charles C. Engel, BS, MD, MPH, Rajeev Ramchand, BA, PhD, Lynsay Ayer, BA, PhD, Zachary Predmore, BA, Patricia Ebener, BA, Gretchen L. Haas, PhD, Janet E. Kemp, RN, PhD, Elizabeth Karras, PhD

Erschienen in: The Journal of Behavioral Health Services & Research | Ausgabe 1/2019

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Abstract

Women military veterans are at increased risk of suicide compared to non-veterans, but little is known about the mental health service preferences and needs of women veterans in crisis. This study used qualitative, secondary source key informant interviews to ascertain the experiences of women veterans in crisis from 54 responders working at the Veterans Crisis Line. Responders indicated that women veterans reported different experiences with Veterans Administration (VA) and non-VA care, though drivers of satisfaction or dissatisfaction were similar. Availability of specialty care, sensitivity to veterans’ issues or Military Sexual Trauma, strong provider relationships, and continuity of care contributed to satisfaction; lengthy appointment wait times, limited service options, and insensitivity to veterans’ issues contributed to dissatisfaction. Responders suggested that barriers limiting VA access for women veterans are perceived as similar to non-VA care. Findings suggest that caller experiences with providers drive satisfaction with VA and non-VA mental health services.

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Titel: Mental Health Service Preferences and Utilization Among Women Veterans in Crisis: Perspectives of Veterans Crisis Line Responders
verfasst von: Virginia Kotzias, BS, BA, MPP
Charles C. Engel, BS, MD, MPH
Rajeev Ramchand, BA, PhD
Lynsay Ayer, BA, PhD
Zachary Predmore, BA
Patricia Ebener, BA
Gretchen L. Haas, PhD
Janet E. Kemp, RN, PhD
Elizabeth Karras, PhD
Publikationsdatum: 08.10.2018
Verlag: Springer US
Erschienen in: The Journal of Behavioral Health Services & Research / Ausgabe 1/2019
Print ISSN: 1094-3412
Elektronische ISSN: 2168-6793
DOI: https://doi.org/10.1007/s11414-018-9635-6

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Mental Health Service Preferences and Utilization Among Women Veterans in Crisis: Perspectives of Veterans Crisis Line Responders

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