Background
Methods
Statistical analysis
Acceptability
Reliability
Internal structure and construct validity
Divergent validity
Dependency of satisfaction on external variables
Results
Subjects
Variable | Category | n | Percentage |
---|---|---|---|
Gender
| Female | 79 | 53.4% |
Male | 69 | 46.6% | |
Age (in classes)
| 18-25 | 5 | 3.4% |
25-40 | 22 | 14.9% | |
40-65 | 63 | 42.6% | |
>65 | 58 | 39.2% | |
Married
| Yes* | 87 | 58.8% |
No** | 61 | 41.2% | |
Working
| Yes | 65 | 43.9% |
No | 13 | 8.8% | |
Retired | 70 | 47.3% | |
Education
| Elementary | 36 | 24.3% |
Mid school | 52 | 35.1% | |
Upper school | 39 | 26.4% | |
University | 21 | 14.2% | |
Facility recommended by
| Doctor | 103 | 69.6% |
Friends | 10 | 6.8% | |
Other Patients | 9 | 6.1% | |
Other | 26 | 17.6% | |
First treatment in the facility
| Yes | 79 | 53.4% |
No | 69 | 46.6% | |
First physical therapy treatment
| Yes | 51 | 34.5% |
No | 97 | 65.5% | |
Therapist’s gender
| Female | 67 | 45.3% |
Male | 81 | 54.7% | |
Payment
| Direct payment | 33 | 22.3% |
Co-Payment | 61 | 41.2% | |
Fully covered (National Health System) | 47 | 31.8% | |
Insurance | 7 | 4.7% |
Psychometric characteristics
Acceptability
Item | Label | n | % missing | Distribution of responses | ||||
---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | ||||
Q07 | My privacy was respected during my physical therapy care. | 147 | 0.68% | 0.0% | 0.0% | 6.8% | 47.6% | 45.6% |
Q08 | My physical therapist was courteous. | 148 | 0.00% | 0.0% | 0.0% | 7.4% | 41.9% | 50.7% |
Q09 | All other staff members were courteous. | 147 | 0.68% | 0.0% | 0.0% | 13.6% | 31.3% | 55.1% |
Q10 | The clinic scheduled appointments at convenient times. | 132 | 10.81% | 0.0% | 0.0% | 4.5% | 47.0% | 48.5% |
Q11 | I was satisfied with the treatment provided by my physical therapist. | 148 | 0.00% | 0.0% | 0.0% | 8.8% | 31.8% | 59.5% |
Q12 | My first visit for physical therapy was scheduled quickly. | 136 | 8.11% | 0.0% | 0.0% | 29.4% | 35.3% | 35.3% |
Q13 | It was easy to schedule visits after my first appointment. | 117 | 20.95% | 0.0% | 0.9% | 4.3% | 41.0% | 53.8% |
Q14 | I was seen promptly when I arrived for treatment. | 146 | 1.35% | 0.7% | 0.7% | 4.1% | 39.7% | 54.8% |
Q15 | The location of the facility was convenient for me | 129 | 12.84% | 1.6% | 3.9% | 20.2% | 47.3% | 27.1% |
Q19 | My physical therapist understood my problem or condition. | 148 | 0.00% | 0.0% | 0.0% | 12.2% | 34.5% | 53.4% |
Q20 | The instructions my physical therapist gave me were helpful. | 146 | 1.35% | 0.0% | 0.0% | 4.8% | 47.9% | 47.3% |
Q21 | I was satisfied with the overall quality of my physical therapy care. | 148 | 0.00% | 0.0% | 0.0% | 4.7% | 43.9% | 51.4% |
Q22 | I would recommend this facility to family or friends. | 148 | 0.00% | 0.0% | 0.0% | 2.0% | 50.0% | 48.0% |
Q23 | I would return to this facility if I required physical therapy care in the future. | 147 | 0.68% | 0.0% | 0.0% | 2.7% | 46.9% | 50.3% |
Q26 | Overall, I was satisfied with my experience with physical therapy. | 148 | 0.00% | 0.0% | 0.7% | 2.7% | 50.7% | 45.9% |
Reliability
Internal consistency
Deleted variable | Cronbach’s Alpha if Item Deleted | Corrected Item-Total Correlation | Scale Mean if Item Deleted | Scale Variance if Item Deleted |
---|---|---|---|---|
Q07 | 0.944 | 0.829 | 61.383 | 49.295 |
Q08 | 0.943 | 0.845 | 61.365 | 48.781 |
Q09 | 0.944 | 0.802 | 61.551 | 47.231 |
Q10 | 0.943 | 0.877 | 61.449 | 48.627 |
Q11 |
0.950
|
0.526
| 61.393 | 51.109 |
Q12 | 0.946 | 0.747 | 61.692 | 47.913 |
Q13 | 0.944 | 0.834 | 61.402 | 48.526 |
Q14 | 0.948 |
0.636
| 61.308 | 50.027 |
Q15 |
0.960
|
0.261
| 61.766 | 52.294 |
Q19 | 0.944 | 0.793 | 61.551 | 47.608 |
Q20 | 0.944 | 0.830 | 61.421 | 48.755 |
Q21 | 0.943 | 0.868 | 61.402 | 48.431 |
Q22 | 0.946 | 0.760 | 61.411 | 50.037 |
Q23 | 0.943 | 0.867 | 61.365 | 49.215 |
Q26 | 0.946 | 0.722 | 61.449 | 50.193 |
Internal structure and construct validity
Factor no. | Eigenvalue | Proportion of variance accounted for | Cumulative proportion of variance accounted for |
---|---|---|---|
1
|
9.535
| 0.636 | 0.636 |
2
|
1.316
| 0.088 | 0.723 |
3 | 0.971 | 0.065 | 0.788 |
4 | 0.766 | 0.051 | 0.839 |
5 | 0.481 | 0.032 | 0.871 |
6 | 0.406 | 0.027 | 0.898 |
7 | 0.345 | 0.023 | 0.921 |
8 | 0.294 | 0.020 | 0.941 |
9 | 0.237 | 0.016 | 0.957 |
10 | 0.196 | 0.013 | 0.970 |
11 | 0.137 | 0.009 | 0.979 |
12 | 0.102 | 0.007 | 0.986 |
13 | 0.091 | 0.006 | 0.992 |
14 | 0.066 | 0.004 | 0.996 |
15 | 0.058 | 0.004 | 1.000 |
Item | Description | 1-Factor | 2-Factors | |
---|---|---|---|---|
Factor1 | Factor1 | Factor2 | ||
Q09
| All other staff members were courteous. |
0.851
|
0.941
| 0.088 |
Q19
| My physical therapist understood my problem or condition. |
0.831
|
0.891
| 0.132 |
Q12
| My first visit for physical therapy was scheduled quickly. |
0.794
|
0.851
| 0.126 |
Q23
| I would return to this facility if I required physical therapy care in the future. |
0.891
|
0.801
| 0.397 |
Q08
| My physical therapist was courteous. |
0.875
|
0.770
| 0.417 |
Q21
| I was satisfied with the overall quality of my physical therapy care. |
0.896
|
0.766
| 0.465 |
Q10
| The clinic scheduled appointments at convenient times. |
0.905
|
0.754
|
0.502
|
Q07
| My privacy was respected during my physical therapy care. |
0.868
|
0.750
| 0.436 |
Q20
| The instructions my physical therapist gave me were helpful. |
0.857
|
0.729
| 0.451 |
Q22
| I would recommend this facility to family or friends. |
0.794
|
0.699
| 0.378 |
Q13
| It was easy to schedule visits after my first appointment. |
0.860
|
0.668
|
0.559
|
Q26
| Overall, I was satisfied with my experience with physical therapy. |
0.762
|
0.649
|
0.399
|
Q14
| I was seen promptly when I arrived for treatment. |
0.677
| 0.251 |
0.894
|
Q11
| I was satisfied with the treatment provided by my physical therapist. |
0.573
| 0.150 |
0.860
|
Q15
| The location of the facility was convenient for me. | 0.291 | 0.132 | 0.345 |
Test-retest stability
Item | n | ICC(3,1) | 95% Confidence limit | |
---|---|---|---|---|
Q07
| 72 | 1 | ||
Q08
| 72 | 1 | ||
Q09
| 72 | 1 | ||
Q10
| 72 | 1 | ||
Q11
| 72 | .986 | .978 | .992 |
Q12
| 72 | .972 | .956 | .983 |
Q13
| 72 | .972 | .956 | .983 |
Q14
| 72 | .988 | .981 | .993 |
Q15
| 72 | 1 | ||
Q19
| 72 | .984 | .974 | .990 |
Q20
| 72 | .976 | .962 | .985 |
Q21
| 72 | 1 | ||
Q22
| 72 | 1 | ||
Q23
| 72 | 1 | ||
Q26
| 72 | 1 | ||
TOTAL
| 72 | .996 | .994 | .998 |
Divergent validity
Dependency of satisfaction on external variables
Variable | Levels | n | Mean | Mean of ranks | P-value(1)
|
---|---|---|---|---|---|
Gender
| Female | 59 |
67.05
|
58.57
|
0.0898
|
Male | 48 | 64.38 | 48.39 | ||
Age (in classes)
| 18-25 | 4 | 73.50 | n.c.(2)
| 0.5285 |
25-40 | 19 | 66.89 | 58.74 | ||
40-65 | 47 | 64.94 | 51.29 | ||
>65 | 37 | 65.65 | 49.45 | ||
Married
(3)
| Yes | 62 | 65.89 | 53.86 | 0.9570 |
No | 45 | 65.80 | 54.19 | ||
Education
| Elementary | 23 | 66.83 | 57.70 | 0.5924 |
Mid school | 39 | 64.59 | 48.63 | ||
Upper school | 29 | 66.00 | 56.14 | ||
University | 16 | 67.25 | 57.91 | ||
Working
| Yes | 54 | 66.28 | 57.02 | 0.5876 |
No | 12 | 64.42 | 52.08 | ||
Retired | 41 | 65.71 | 50.59 | ||
Facility recommended by
| Doctor | 69 | 64.16 |
45.93
|
0.0028
|
Friends | 10 | 67.00 |
61.65
| ||
Other | 20 | 69.20 |
69.63
| ||
Other Patients | 8 | 70.63 |
74.94
| ||
First treatment in the facility
| Yes | 56 | 66.32 | 57.04 | 0.2852 |
No | 51 | 65.33 | 50.66 | ||
First Physical Therapy treatment
| Yes | 35 | 63.69 | 46.24 |
0.0700
|
No | 72 | 66.90 |
57.77
| ||
Therapist’s gender
| Female | 41 | 64.39 | 45.95 |
0.0336
|
Male | 66 | 66.76 |
59.00
| ||
Combination of gender patient/PT
| Male patient, female PT | 18 | 62.33 |
38.28
|
0.0528
|
Both Females | 23 | 66.00 |
51.96
| ||
Both Males | 30 | 65.60 |
54.45
| ||
Female patient, male PT | 36 | 67.72 |
62.79
| ||
Payment
| Co-Payment | 45 | 61.62 | 35.04 |
<0.0001
|
Direct payment | 33 | 68.09 |
63.02
| ||
Fully covered | 24 | 69.58 |
66.52
| ||
Insurance | 5 | 71.20 | n.c.(3)
|