Background
Transitions in care between healthcare providers are complex processes that can result in vital information being lost or altered [
1‐
3]. Three points of transition in care can occur for patients arriving in the Emergency Department (ED) via Emergency Medical Services (EMS): (1) EMS to triage nurse, (2) EMS to bedside nurse, and (3) EMS to ED trauma team. Efficient and safe transitions in care are dependent on accurate communication of pertinent patient information between health service providers [
4,
5]. Information transfer during transitions between EMS-ED nurses can be hampered by multiple factors, including interruptions, multitasking, workload, and suboptimal working relationships [
2,
6,
7]. This can result in loss of key information [
6], which may negatively impact patient safety. Poor clinical transitions in care within the ED between care providers may place patients at increased risk for harm, such as overlooking early deterioration, risk of transferring cognitive bias, and delayed or missed investigations [
5,
8,
9]. It is, thus, vital that transitions in care within and between professional groups providing ED care, including EMS practitioners-ED nurses, is accurate and efficient.
EMS practitioners and ED nurses have different professional perspectives. EMS practitioners in the pre-hospital setting focus on information that enables them to determine underlying pathology/injury, required treatments, and destination [
10‐
12]. They have key insights about the unfolding of events, goals of care, and the patient’s environment. Furthermore, they are aware that waits at the hospital result in fewer ambulances being available to respond to emergency calls. ED triage nurses, in addition to determining acuity and prioritizing patients, are responsible for appropriate allocation of treatment space in the ED [
13‐
15]. Hence, they require information that will enable them to predict the trajectory of patients and resources (staff and equipment) required.
Loss of information during transitions in care may lead to incorrect triage decisions in terms of acuity rating or prioritization of order to be examined by a physician, delayed time to treatment, or the patient being triaged to an inappropriate area of the ED [
16,
17]. Ultimately, this impacts patient safety, patient flow, and the efficient and timely use of ED resources. Triage decisions determine a patient’s destination in the ED; therefore, the patient’s trajectory through the ED may be influenced by decisions made at triage. For instance, a patient who is erroneously triaged to a less acute area in the ED may be perceived as less urgent by the treating physician [
16]. An effective triage system in which patients are accurately triaged is thus essential for the safety of patients who present to the ED, for managing patient flow through the ED, and for the appropriate use of ED resources [
18‐
21].
Preliminary findings from two studies conducted by GR—one of decision-making by paramedics (in progress) and one of decision-making by ED triage nurses—indicate that EMS-triage nurse communication is problematic [
15]. Paramedics expressed that triage nurses did not always trust them, that their professional knowledge and clinical expertise was at times disregarded, and that nurses did not adequately consider the patient information paramedics reported. Nurses did not fully trust information from EMS and, at times, felt they were given borderline misleading information in order for paramedics to be triaged faster [
22]. Similar findings have been reported by others [
23]. Mistrust was not always the case: some participants spoke of “good” paramedics and “good” triage nurses with whom they had an excellent working relationship. The outcome of mistrust is the potential for loss of vital patient information during the transition process at triage and at the bedside.
A related UK-based literature review [
1] identified similar concerns about interprofessional relationships, particularly mistrust and misunderstandings between prehospital and hospital staff during transitions in care. Communication and information transfer were also susceptible to issues with context and environment. The review, however, was methodologically weak (e.g., risk of bias assessment and study characteristics are not detailed, limited dates and searches, no gray literature searches, focus on UK). Furthermore, this review did not focus on the factors that can improve the quality of transitions in care or evaluate the effectiveness of interventions to support transitions of care between EMS and ED nurses. To address these limitations and ensure that healthcare policy-makers have high quality evidence from which to make accurate decisions, we will conduct a comprehensive systematic review of studies that examine transitions in care between EMS practitioners and ED nurses.
Aim
The objectives of this systematic review are to assess factors that mitigate or improve transitions in care from EMS practitioners to ED nurses and to identify effective interventional strategies that lead to improvements in communication and a reduction in adverse events.
Discussion
The findings from this systematic review will result in an in-depth understanding of the factors and interventional strategies that lead to improved communication and decrease in adverse events. To date, although EMS and ED nurses generally exhibit good working relationships, there is also a level of mistrust and sense of not being heard [
1,
2]. Our review findings can inform the potential design and development of an evidence-informed transitions in care tool that ensures efficient transfer of accurate patient information, continuity of care, enhances patient safety, and avoids duplication of services. A standardized research-based approach to transitions in care would ensure that there are clear expectations of what information should be communicated and how. Given that ED triage nurses control access to the ED and are responsible for assigning priority to be examined and treatment space to arriving patients [
15], efficient and accurate transitions in care at the initial point of contact with the ED can improve flow and optimize the use of ED resources. Ultimately, a standardized approach to transitions in care ensures that patient expectations and needs are communicated, thereby making ED care more responsive to patient needs.
The potential heterogeneity of the literature including varying study designs, study quality, and outcomes reported may constrain our ability to draw consistent and clear conclusions on the outcomes. Regardless of study heterogeneity, this systematic review will provide a meaningful analysis regarding the existing evidence on transitions in care between EMS and ED nurses and identify areas for future research.
Acknowledgements
Not applicable.