Abstract
Attention to accessibility usually comes into play in the later phases of product development. Accessibility audits are typically performed during quality assurance and user acceptance testing phases. Remediation for any issues identified in the audit usually happens in code. The best fix for many complex accessibility issues may be to revisit the overall design approach, yet reworking designs at this late phase has a significant impact on timelines and processes. Any recommendation involving alternative designs is therefore usually unwelcome. Instead, the issues remain unresolved, or are resolved in a fashion that achieves technical accessibility but offers a compromised user experience.
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Horton, S., Sloan, D. (2014). Accessibility in Practice: A Process-Driven Approach to Accessibility. In: Langdon, P., Lazar, J., Heylighen, A., Dong, H. (eds) Inclusive Designing. Springer, Cham. https://doi.org/10.1007/978-3-319-05095-9_10
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