Kenneth L. Kraemer
ABSTRACT
Application of computer and information technology to cooperative work and group decisionmaking has grown out of three traditions: computer-based communications, computer-based information service provision, and computer-based decision support. This paper provides an overview of the various kinds of systems that have been configured to meet the needs of groups at work, evaluates the status of these systems in the United States, evaluates the experience with them, assesses barriers to their further development and use, and draws conclusions about future work in this area that should be undertaken. An extensive set of references is provided.
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