Plans for assessment and collection of outcomes {18a}
Study data with the exception of semi-structured interviews are collected through online surveys and rely heavily on previously used and well-validated instruments that take an agnostic approach with respect to infant feeding. All enrollment materials and surveys are available in English and Spanish.
At enrollment, all participants complete a baseline survey. The baseline survey encompasses an assessment of demographics as well as participants’ baseline breastfeeding intentions and attitudes. Further, it addresses digital and health literacy, trust in technology, and employment plans. Later assessments (4 weeks and 24 weeks post-partum) capture study outcomes (e.g., duration of breastfeeding, amount of formula) and uptake of the intervention (e.g., use of telelactation). The 4-week survey covers the following additional topics: birth experiences, lactation support received, breastfeeding self-efficacy, breastfeeding challenges, mental health, and COVID-19 vaccination. The 24-week survey covers the following additional topics: breastfeeding challenges, breastfeeding satisfaction, use of donor breast milk, breastfeeding support received, intention to breastfeed additional children, trust in healthcare providers, experiences with discrimination in healthcare, work status, and social support.
Surveys take 15–20 min to complete depending on study arm and breastfeeding status. Participants receive $20 gift cards to either Amazon or Walmart for each assessment (baseline, 4 weeks, and 24 weeks) and $20 for completing the step required for their study arm (download of Pacify app or ebook), for a total incentives value of $80.
Pacify also supplies data to the study team on app utilization (e.g., app downloads, number of telelactation visits, timing of visits, issues discussed). These data will be used in combination with survey data to assess use (including dose) of the intervention.
For aim 2, we will interview approximately 50 participants randomized to receive telelactation. Participants will be purposively sampled to explore how different populations (Black, Latinx, non-Black, and non-Latinx, rural, urban) experience telelactation. Within each subgroup, we will seek maximum diversity with respect to telelactation use (e.g., no use, frequent use). Participants will be invited to participate between 8 and 12 weeks postpartum and will receive a $25 gift card as an incentive to participate. We will use a semi-structured interview protocol to ensure key questions are addressed and to permit comparisons across groups. Participants will be asked to describe their experience and satisfaction with telelactation, reasons for and barriers to use, cultural appropriateness, and the strengths and limitations of these services. We will also ask about their general experiences with breastfeeding and other forms of support received. Survey instruments and interview guides will be included in appendices in peer-reviewed publications if permitted and made available upon request.
The trial incorporates multiple strategies to promote retention. First, participants receive an incentive for each survey that they complete. Second, after an initial email inviting participants to complete each survey, we send additional text and phone call reminders to those who do not complete a scheduled assessment within 3 days. Non-responders receive up to three reminder emails, two text messages, and one phone call per survey. For those participants who do not complete the final (24-week survey), we also contact a family member (contact information provided during the consent process along with permission to contact) and ask them to remind the participant to complete the survey. Third, we have incorporated a variety of strategies to promote ongoing interest and engagement in the study. We send newsletters to active participants and run a variety of contents and games (e.g., photo contest, trivia contest) in which one winner is selected and receives a small incentive. We also created a short video featuring members of the study team to thank participants for their participation. This video is designed to tap into participants’ altruism and the role they are playing in contributing to science and to personalize the study, demonstrating that there are real people behind it.
Confidentiality {27}
Personal information is collected during the consent process (e.g., name, email, phone number) and in surveys. The survey data files only have unique study IDs and do not contain contact or identifying information. A single password-protected, user-restricted file links participants’ study IDs to their names and contact information. This participant identification crosswalk is stored on Datstat’s encrypted server.