Theme 1: Five hospitals’ descriptions of their missions
Table
2 shows the missions of the five hospitals [
31‐
36]. We reviewed the missions of the five hospitals as described in their documents, and from the text, we found that MC focuses on inspiring hope and promoting health; CC focuses on caring, research, and education; MGH emphasizes delivering the very best health care, advance the care and to improve the health and well-being of the diverse communities; UHN refers to transforming lives and communities, and JHH desires to improve the health of our community and the world.
Table 2
The mission of the world’s top five ranked hospitals
Inspiring hope and promoting health through integrated clinical practice, education and research. | Caring for life, researching for health, educating those who serve. | Guided by the needs of our patients and their families, we aim to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and to improve the health and well-being of the diverse communities we serve. | Transforming lives and communities through excellence in care, discovery and learning | To improve the health of our community and the world by setting the standard of excellence in patient care. |
Theme 2: Five hospitals’ descriptions of their vision
The vision information of the five hospitals is collected and presented in Table
3. In the MC vision, the hospital’s goal is to transform medicine to connect and heal, while the CC vision is to be the best place for care and the best place to work in healthcare. The vision of Center for Community Health Improvement (CCHI) [
36], a division of MGH, emphasizes the desire for a healthy, safe, and prosperous community and focuses on addressing health issues through the pursuit of equity, while the vision of UHN is to create a healthier world. Finally, JHH’s vision is to push the boundaries of discovery, transform health care, advance medical education, and create hope for humanity. Together, JHH’s vision will deliver the promise of medicine.
Table 3
The vision of the world’s top five ranked hospitals
Transforming medicine to connect and cure as the global authority in the care of serious or complex disease. | To be the best place for care anywhere and the best place to work in healthcare. | At CCHI, we envision healthy, safe and thriving communities where all people have equitable access to employment, food, education, housing and a high-quality health care system that addresses these and other social determinants of health. | A Healthier World for all. | To pushes the boundaries of discovery, transforms health care, advances medical education and creates hope for humanity. Together, we will deliver the promise of medicine. |
Theme 3: Five hospitals’ descriptions of their value
Table
4 illustrates the five hospitals’ practices in achieving their values, i.e., Mayo clinic’s values are that the needs of the patient come first. Mayo’s physicians and Franciscan Sisters define the values as putting the patient’s needs first, and they continue to guide MC’s operations to this day. MC’s values are also explained in the hospital’s values guidebook [
37]: they treat everyone in MC’s diverse community, including patients, their families, and co-workers, with respect. Adhere to the highest standards of professionalism, ethics, and personal responsibility to live up to the trust patients place in the hospital. Provide the best possible care, treating patients and families with sensitivity and compassion. Inspire hope and foster a sense of well-being for the whole person, respecting physical, emotional, and spiritual needs. Value the contributions of all, blending the skills of individual staff members in an unparalleled collaboration. To energize the organization and improve the lives of those we serve through each staff member’s creativity and unique talents. Deliver the best results and highest quality of service through the efforts of each team member. Finally, sustain and reinvest in MC’s mission and extended community through the wise management of human, natural, and physical resources.
Table 4
The value of the world’s top five ranked hospitals
The needs of the patient come first | Quality & Safety Empathy Inclusion Integrity Teamwork Innovation | Excellence in patient care every day. Outstanding service to our patients, their families and our referring healthcare providers. Access to clinical care for all patients at the right time, in the right place by the right clinician. Seamless integration of research and clinical care for the benefit of our patients. Basic research that advances science and increases our understanding of the nervous system and its functions. Efficient and rapid translation of laboratory advances to patient care. Teamwork and collaboration. Education and mentorship for all our trainees and staff. | Safety, Compassion, Teamwork, Integrity, Stewardship. | Excellence & Discovery Leadership & Integrity Diversity & Inclusion Respect & Collegiality |
CC’s values are stated in a few words [
32], where “Quality & Safety” represents CC’s efforts to ensure the highest standards and superior results through effective interactions, decisions, and actions. “Empathy” means CC’s efforts to imagine what another person is going through, to try to alleviate suffering, and to create as much joy as possible. “Inclusion” represents the hospital’s intention to create a compassionate environment of belonging where all people are valued and respected. “Integrity” in the values is the adherence to high ethical principles and professional standards and a commitment to honesty, confidentiality, trust, respect, and transparency. “Teamwork” in the values is illustrated by CC’s commitment to working together to ensure the best possible care, safety, and well-being for patients and other caregivers.
MGH’s values suggest providing excellent care and excellence to patients and enhancing research and teamwork [
33], followed by innovation, which refers to hospitals driving small and significant changes to transform health care. UHN’s values, on the other hand, are based on the five areas of safety, compassion, teamwork, integrity, and stewardship to achieve the mission and vision of the hospital [
34]. “Safety” provides the safest possible care for patients and staff. “Compassion” is about kindness and respect in every interaction. “Teamwork” is about collaboration, cooperation, and diversity, and “Integrity” is about ethics, respect, and responsibility. Finally, “Stewardship” is about optimizing UHN’s resources for the greater public good.
Similar to CC and UHN, JHH’s values are demonstrated by a few keywords, “Excellence and Discovery,“ which means being the best. JHH is committed to excellence in quality and service by encouraging curiosity, seeking information, and creating innovative solutions. “Leadership and Integrity” is about being a role model, inspiring others to be their best, and having the courage to do the right thing. “Diversity and Inclusion is about being open and embracing and valuing diverse backgrounds, opinions, and experiences, while “Respect & Collegiality” is about being compassionate, listening to understanding, and accepting the unique skills and knowledge of others.