Background
Methods
Research design
The sampling method
Data collection
Data analysis
Descriptive statistics of the respondents
Path analysis between latent variables
Importance-performance analysis
Qualitative data analysis
Results
Demographic characteristics of the respondents
Variables | Quantitative research(n = 1335) | Qualitative research(n = 23) | |
---|---|---|---|
Pupils | |||
Age, Mean ± SD | 9.27 ± 1.74 | 9.74 ± 1.84 | |
Sex, n(%) | male | 646 (48.68%) | 11(47.83%) |
female | 681 (51.32%) | 12(52.17%) | |
Health status, n(%) | Very good | 728 (54.99%) | 14(60.87%) |
Good | 529 (39.95%) | 8(34.78%) | |
General | 67 (5.06%) | 1(4.35%) | |
Main decision-maker | |||
Age, Mean ± SD | 37.07 ± 5.88 | 38.95 + 7.69 | |
Relationship with pupils, n(%) | Father | 457 (34.31%) | 5(21.74%) |
Mother | 836 (62.76%) | 15(65.22%) | |
Others | 39 (2.93%) | 3(13.04%) | |
Sex, n(%) | male | 474 (35.59%) | 7(30.43%) |
female | 858 (64.41%) | 16(69.57%) | |
Marital status, n(%) | Married | 1275 (96.37%) | 22(95.66%) |
Divorced | 40 (3.03%) | 1(4.34%) | |
Never Married | 4 (0.30%) | – | |
Others | 4 (0.30%) | – | |
Education, n(%) | Junior high school and below | 372 (28.38%) | 6(26.09%) |
High or technical secondary school | 583 (44.47%) | 13(56.52%) | |
Junior college | 187 (14.26%) | 3(13.04%) | |
Bachelor | 153 (11.67%) | 1(4.35%) | |
Master or above | 16 (1.22%) | – |
Quantitative research phase
Path analysis between latent variables
Total path | Coefficient | SE | t | Total path | Coefficient | SE | t |
---|---|---|---|---|---|---|---|
PE → PQa | 0.568 | 0.022 | 25.377* | PQ → PVa | 0.676 | 0.021 | 31.964* |
PE → PV | 0.588 | 0.025 | 23.122* | PQ → PS | 0.737 | 0.018 | 41.270* |
PE → PS | 0.584 | 0.024 | 23.953* | PQ → PCb | − 0.179 | 0.016 | 10.870* |
PE → PCb | −0.142 | 0.013 | 10.963* | PQ → PTb | 0.467 | 0.018 | 25.732* |
PE → PTb | 0.371 | 0.023 | 16.142* | PQ_overal→PQa | 0.069 | 0.002 | 36.692* |
PV → PSa | 0.467 | 0.032 | 14.698* | PQ_information→PQa | 0.110 | 0.003 | 31.786* |
PV → PCb | −0.113 | 0.013 | 9.010* | PQ_service→PQa | 0.135 | 0.003 | 47.898* |
PV → PTb | 0.297 | 0.023 | 13.161* | PQ_policy→PQa | 0.472 | 0.006 | 76.267* |
PS → PCa | −0.243 | 0.020 | 11.847* | PQ_institution→PQa | 0.354 | 0.005 | 64.894* |
PS → PT | 0.634 | 0.020 | 31.305* |
Importance-performance analysis
Target variables | Latent variables | Importance | Performance |
---|---|---|---|
Public trust | Public expectation | 0.371 | 66.608 |
Perceived quality | 0.467 | 56.361 | |
Perceived value | 0.297 | 58.932 | |
Public satisfaction | 0.634 | 57.753 | |
Public satisfaction | Public expectation | 0.584 | 66.608 |
Perceived quality | 0.737 | 56.361 | |
Perceived value | 0.467 | 58.932 | |
Perceived quality | Overall quality | 0.069 | 67.885 |
Information quality | 0.110 | 49.147 | |
Service quality | 0.135 | 60.476 | |
Policy quality | 0.472 | 50.256 | |
Quality of institutions | 0.354 | 62.708 |