A needs assessment for a minor eye condition service within Leeds, Bradford and Airedale, UK

Minor Eye Conditions Services (MECS, also known as Primary Eye-care Acute Referral Schemes: PEARS) have been commissioned by Clinical Commissioning Groups (CCGs) in some areas of England, Wales and Northern Ireland. These enhanced optical services are commissioned at a local level to enable appropriate use of community resources to manage minor eye problems within routine optometric practice. Although detection and management of certain eye diseases is core competence for UK trained optometrists, accreditation is typically attained through online training [1]. Once this is completed, optometrists are able to offer NHS funded eye care beyond the scope of a general ophthalmic service (GOS) sight test in the form of a MECS appointment. Specifically, MECS aim to offer rapid access to professional eye care, thereby reducing unnecessary referrals into hospital ophthalmology departments. In turn, this is expected to reduce referral-related patient anxiety and will change the case-mix of overburdened ophthalmology departments to be more appropriate to secondary care [1‐5].

Elderly patients make up the largest proportion of health service users [6], which combined with an increasingly ageing UK population is increasing the demand on hospital services. Ophthalmology departments are no exception [7, 8]. A number of reports have pointed to the conclusion that the overburdening of secondary eye care services directly results in a negative impact on patient safety and treatment [8‐14]. Patient safety, combined with issues of accessibility, sustainability and convenience require the current practice of delivering eye care within a hospital setting to be reviewed [11‐14].

One way of reducing the demand on hospital ophthalmology departments is to promote the management of certain eye conditions by optometrists [7]. In line with this, optometrists within ophthalmology departments are increasing in responsibility to facilitate the efficiency of doctors’ clinics [15]. As this increase in practitioner scope is limited to optometrists within a hospital setting, the demand on hospital ophthalmology departments and costs to the NHS remain unchanged. Although there are a limited number of studies evaluating MECS in different regions, it is typically reported that after a MECS consultation approximately 20% and 9% of patients require a hospital ophthalmology and general practitioner (GP) appointment, respectively [16‐20]. It has been reported that this results in a reduction in GP and ophthalmology outpatient appointments [19, 21]. This reduction in unnecessary appointments results in a greater number of patients who require specialist care to receive it. Furthermore, two studies [22, 23] have shown that approximately 25% of patients attending specific ophthalmology accident & emergency (A&E) departments could have been successfully managed by an optometrist. These studies point to the conclusion that redirection of these patients to an optometrist could reduce the number of patients presenting to A&E with ocular issues.

According to ‘Annex A: The national prices and national tariff workbook of the National tariff payment system 2017/18 and 2018/19’,the current initial outpatient attendance fee for a single professional ophthalmology appointment is £139 with a follow up fee of £53. Similarly, a visit to A&E involving investigation starts from £93 [24]. In contrast, CCGs that have commissioned MECS in regions neighbouring the area of the present study receive remuneration of £40 (Wakefield), £44 (Harrogate) and £46 (Huddersfield). Similarly, the cost of a GP appointment is approximately £30 [25]. Given this lower average appointment cost within primary, relative to secondary, care successful management of eye issues within primary care could reduce the costs associated with managing this cohort of patients depending on how much demand increases due to currently unmet need.

Although the financial cost of a GP appointment is lower than the typical cost of a MECS assessment, GPs typically do not possess the necessary equipment and/or skills for investigation and intervention of ophthalmic problems. Specifically, it has been reported that GPs, on average, received 8 days of ophthalmology training at undergraduate level [26, 27]. Beyond this, 96% of GPs received no further ophthalmological training [28]. The end result is that, in one survey, 78% of general practitioners felt that their training on ophthalmology was inadequate [29].

NHS ‘red flags’ exist for GPs when examining patients with ophthalmological symptoms. Specifically, if a patient presents with any of the following acute signs or symptoms: sudden appearance of flashes or floaters, abnormal pupil reactions, moderate to severe pain or photophobia, marked redness of one eye, reduced visual acuity, reduced visual field, haloes around lights or foreign bodies, an urgent referral into the ophthalmology department is recommended [28, 30, 31]. It is expected that after examination by an optometrist, a lower number of patients would be referred, relative to when based solely upon presenting symptoms.

Currently, there are no Minor Eye Condition Services in Bradford, Airedale or Leeds. As such, two local optical committees (LOCs) commissioned this audit to investigate the need for a MECS scheme in the locality.

Bradford LOC and Leeds LOC both contacted their databases of optometrists with details of the needs assessment and invited local performers of optometric services to participate. The duration of the Bradford study was 6 weeks: running from 29/5/18 to 9/7/18. Leeds LOC conducted their study from 15/02/18 to 31/03/18 for a period of 6 weeks and 3 days.

The inclusion criteria was defined as any patient attending the participating optometric practice whose reason for visiting was due to symptoms indicative of a problem that cannot be corrected by spectacles/contact lenses. This definition is based on advice from the Association of Optometrists. Specifically, “Patients presenting with clear ocular medical concerns requesting a sight test for reasons (such as sticky red eye, foreign bodies and requests for a procedure, for example, if a patient’s doctor has advised a visual field check for driving) should be told that a GOS sight test is inappropriate and that they should be either treated privately in your practice or directed to hospital eye services or their GP as appropriate” [32]. The present study includes patients who are redirected before seeing the optometrist (e.g. by reception).

Results from Leeds were submitted through a Microsoft Excel document with drop down boxes and results from Bradford were submitted anonymously from a computer or mobile device via a Google form although an Excel spreadsheet was offered. The same questions and response options were used in both regions and there was free text box for any additional information the optometrist deemed appropriate.

Responses from 105 patient encounters from 12 optometry practices within Leeds and 184 patient encounters from 34 optometrists within Bradford were received through the duration of the study. Following the examination, 75% of patients seen did not require intervention beyond the level of a primary care optometrist. 16% of patients were subsequently referred into hospital ophthalmology department and 9% required an onward referral to the GP (Fig. 1).

Optometric practice dealt with a range of acute eye problems. Figure 2 details the presenting complaints(s).

Patients typically presented to their optometrist with symptoms of an anterior eye problem (48%), potential posterior eye issues were relatively less common (19%). The remainder of presentations (33%) were ambiguous as to their location prior to seeing the optometrist (e.g. GP referral).

In the majority of cases, the patient paid a fee to access the optometrists’ service (53%). A number were seen at no charge, either as optometrist good-will (19%) or using a GOS claim (9%). The remainder of patients declined an appointment (19%) (Fig. 3).

Only six patient encounters specifically recorded the reason for the patient not receiving a consultation. Although only a small number, this was typically due to unwillingness to pay (4/6).

Perhaps unsurprisingly, the majority of patients presenting with an acute eye problem would have sought alternative treatment if they were unable to obtain an appointment with the optometrist (96%). Unmet demand is categorised as patients who have accessed a specific service that would not have accessed any alternative service. In the present study this could be classed as the proportion of patients that accessed an appointment with an optometrist that would not have otherwise sought professional advice and/or treatment (4%) (Fig. 4).

Sixty-two precent of patients presenting in the present study either had GP red flags [28, 30, 31] or were referred to an optometrist by the GP for a second opinion. If there was no community optometric service for seeing these patients, this large cohort of patients would have required the GP to refer into a hospital ophthalmology department; in many cases this would have been unnecessary. The results of this are particularly apparent when examining patients presenting with symptoms of flashing lights and/or floaters. Of the 55 patients presenting with flashing lights and floaters that were provided with a private optometric consultation, a GP would have been recommended to refer 100% urgently into ophthalmology [28, 30]. In the present study, after optometric examination it was found that 78% of these patients did not require ophthalmological intervention and were subsequently discharged with advice. Only 22% had signs of an underlying pathology requiring referral into hospital ophthalmology departments. Eighty-one patients presented to the optometrist with red flag symptoms excluding flashing lights and/or floaters (total red flag patients = 135). Nine further patients were referred to the optometrist by the GP for unspecified red flags or a second opinion. The presenting symptoms and outcome are detailed in Table 1.

Of the 55 red flag patients in the present study who would have sought the advice of the GP as an alternative to the optometrist, the optometrists referred 9 (16%) for an ophthalmological opinion. This details that a number of patients would have been referred to secondary care unnecessarily.

Patient satisfaction with the private MECS services was generally high (88%). From the patients who experienced dissatisfaction with the service (5%, n = 12), this most commonly occurred in instances where the patient had not received an appointment and were redirected (n = 7). The remainder of patients were indifferent about the level of service provided (8%) (Fig. 5).

At the time of writing, Bradford, Leeds and Airedale do not have a MECS commissioned. The results from the present study indicate that a MECS scheme would receive high patient satisfaction, while concurrently reducing the number of unnecessary presentations of eye conditions to general practice and secondary care. Furthermore, community management of minor eye conditions appears cost effective. Although important, cost is not the sole factor in determining viability of local enhanced services. Patient safety, satisfaction and service efficiency must be considered.

Getting it right first time is proposed to reduce waiting times, provide cost savings and improve the patient journey [33‐35]. The present study supports this statement by demonstrating that a number of patients who would have seen the GP and subsequently been referred to ophthalmology did not require any treatment (84%). This result is perhaps unsurprising given the small amount of ophthalmological training UK GPs receive [26‐29]. In line with this, a recent study on stakeholder attitudes towards MECS in Lewisham and Lambeth report that GPs support MECS, stating that ‘MECS would improve care and the patient journey’ [1].

Reports of the absolute cost savings of MECS are inconclusive. Whilst the PEARS in Wales incurs an increase in costs of approximately £12 per episode [19], reviews of the MECS in Lambeth and Lewisham found that cost savings were 0.6 and 16.9% respectively, relative to a control region in close proximity (Southwark) that didn’t have a MECS service [21]. Specifically, costs increased in the control region by 3.1%, whereas in Lambeth costs increased 2.5%. Lewisham, on the other hand, had cost savings of 13.8%. Whereas the data from the PEARS covers the whole of Wales, the data from England is limited to two areas with differing service specifications [21]. The differing results between these two areas highlight the dangers in generalising across the whole of England due to varying demographics. Importantly, however, it has been reported that MECS have been found to be cost-effective, irrespective of absolute cost savings [19, 21, 36].

In the present study, after receiving a privately funded appointment, 25% of patients required a further appointment from a healthcare professional (GP or ophthalmologist). In contrast, prior to the MECS appointment 93% of patients would have presented to the GP or A&E. Whilst there are very few studies on the unmet need of ophthalmology services [37], the amount of patients that would not have sought an alternative form of treatment in the present study was low (4%). These findings support the premise that MECS would reduce unnecessary referrals into hospital ophthalmology departments. Specifically, for patients presenting with symptoms of flashing lights and/or floaters, 78% of these were retained in primary care optometry: 22% were referred onto hospital ophthalmology. This figure in line with a number of studies citing the prevalence of retinal tear/breaks/detachment or other conditions requiring ophthalmological opinion is present in 13–27.1% of patients presenting with flashing lights and/or floaters [38‐42]. As unnecessary (false-positive) referrals to hospital departments have been reported to cause negative psychological consequences to the patients [4, 5, 43], reducing the number of false-positive referrals into secondary care is expected to reduce the amount of referral-associated anxiety. An advantage of providing enhanced eye care within the community allows patients to have care closer-to-home with a more flexible appointment booking system. Beyond the financial sustainability, as in the UK there are significantly greater numbers of optometrists [44], relative to ophthalmologists [45], it is also expected that care by optometrists in the community would be more sustainable for the workforce.

Although a small number of patients presented with loss of vision (n = 14), they were typically referred to either ophthalmology (n = 8) or to their GP (n = 1). Only 5 of these patients could be successfully managed in optometric practice. This indicates that there could be certain conditions that should bypass the optometrist and be directed directly to secondary care. Further work, however, is needed to explore this.

The present study supports previous findings demonstrating that cost is a factor influencing whether a patient will present to an optometrist [46, 47]. Although only a small number of presentations explicitly recorded the reason for the patient declining an appointment, the majority (4/6) recorded that the patient declined due to the fee. In these instances the patient was redirected to free-to-access health care (A&E, GP, and Pharmacy). Although this number is too small to draw any conclusions, it is in line with the core principles and values of the NHS: Specifically, that health care will be provided free at the point of delivery and not based on the ability to pay [48]. Previous studies have indicated that optometrist participation in these schemes partially depends on financial remuneration [1]. For the reasons aforementioned, to ensure widespread optometrist participation and public engagement it is important that any MECS is appropriately funded. The cost analysis of the present study reveals that community eye care could be an effective use of the finite resources of the NHS.

The present study supports the view that improvements in primary eye care could be made by using optometry based enhanced services for the management of acute eye problems. It would be expected that this service would alter the case mix of referrals into hospital ophthalmology departments making it more appropriate to secondary care. Furthermore, this study provides support for the notion that a MECS in Bradford, Leeds and Airedale would contribute towards efficient use of finite NHS resources while retaining high levels of patient satisfaction.