Introduction
Theoretical background and hypotheses
Doctor-patient relationship and work engagement
Hypothesis 1 (H1)
The mediating effect of role overload
Hypothesis 2 (H2)
The moderating effect of conflict avoidance
Hypothesis 3 (H3)
Samples and procedures
Variable measurement
Work engagement of residents
Doctor-patient relationship
Role overload
Conflict avoidance
Control variables
Results
Reliability and validity
Variables | Cronbach’s α | Factor loading | AVE | CR |
---|---|---|---|---|
doctor-patient relationship | 0.81 | 0.80-0.91 | 0.73 | 0.89 |
Conflict avoidance | 0.85 | 0.71-0.88 | 0.63 | 0.90 |
Role overload | 0.84 | 0.73-0.86 | 0.62 | 0.89 |
Work engagement | 0.88 | 0.69-0.84 | 0.58 | 0.92 |
Variables | Means | S.D. | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Gender | 1.43 | 0.49 | - | ||||||||
2 | Age | 2.36 | 0.65 | 0.05 | - | |||||||
3 | Marriage | 1.58 | 0.47 | 0.52*** | -0.01 | - | ||||||
4 | Education | 2.37 | 0.54 | -0.03 | 0.19* | -0.02 | - | |||||
5 | Doctor qualification | 1.06 | 0.56 | 0.26** | -0.01 | 0.39*** | 0.02 | - | ||||
6 | doctor-patient relationship | 3.46 | 0.66 | 0.14 | -0.06 | 0.16* | 0.05 | 0.12 | (0.85) | |||
7 | Conflict avoidance | 3.56 | 0.71 | -0.02 | -0.01 | -0.07 | -0.17* | -0.08 | 0.07 | (0.80) | ||
8 | Role overload | 3.48 | 0.72 | 0.06 | -0.12 | 0.07 | -0.02 | -0.03 | 0.24** | 0.20** | (0.79) | |
9 | Work engagement | 3.71 | 0.57 | 0.10 | 0.01 | 0.10 | -0.06 | 0.14 | 0.32*** | 0.23** | 0.21** | (0.76) |
Common method bias
Hypotheses tests
Work engagement | Role overload | ||||||
---|---|---|---|---|---|---|---|
Independent variables | Model1 | Model2 | Model3 | Model4 | Model5 | Model6 | Model7 |
Controls | |||||||
Gender | 0.03 | 0.01 | 0.00 | 0.05 | 0.03 | 0.03 | -0.00 |
Age | 0.03 | 0.05 | 0.07 | -0.13 | -0.11 | -0.11 | -0.12 |
Marriage | 0.05 | 0.01 | 0.01 | 0.05 | 0.02 | 0.03 | 0.06 |
Education | -0.09 | -0.10 | -0.10 | 0.01 | 0.00 | 0.04 | 0.03 |
Doctor qualification | 0.14 | 0.12 | 0.13 | -0.06 | -0.08 | -0.07 | -0.09 |
Doctor-patient relationship (DPR) | 0.31*** | 0.27** | 0.25** | 0.23** | 0.24** | ||
Conflict avoidance (CA) | 0.19* | 0.18* | |||||
Role overload | 0.16* | ||||||
DPR*CA | -0.16* | ||||||
R2 | 0.04 | 0.13 | 0.15 | 0.03 | 0.09 | 0.12 | 0.15 |
∆R2 | 0.04 | 0.09 | 0.02 | 0.03 | 0.06 | 0.03 | 0.03 |
F | 1.10 | 3.28** | 3.49** | 0.77 | 2.09* | 2.63* | 2.86** |
∆F | 1.10 | 15.79*** | 4.45* | 0.77 | 9.77** | 5.93* | 4.29* |
The relationship between doctor-patient relationship and work engagement
The mediating effect of role overload
Path: Doctor-patient relationship - Role overload - Work engagement | |
---|---|
Bootstrap—indirect effect | 0.0352 |
Standard error | 0.0211 |
Lower limit 95% CI | 0.0013 |
Upper limit 95% CI | 0.0834 |