Predictive factors of the general public’s willingness to be seen and seek treatment from a nurse practitioner in Australia: a cross-sectional national survey

Australia, like other countries in the developed world, is experiencing increased demand on the health care system. This demand is characterized by higher numbers of patient presentations and congestion in emergency departments, and long wait times to see the medical doctor/practitioner (MD) [1, 2]. Factors contributing to this issue are the increased proportion of the population who are older, have chronic or multiple health problems and who experience difficulty accessing timely or cost-effective primary health care such as general medical practitioners (GP) [2‐7]. It is anticipated that this increasing demand for access to an already stretched primary health care services will not ease soon [8]. Internationally, health workforce shortages necessitate the implementation of multiple and targeted approaches involving a range of health workforce delivery models to provide support for those with chronic health conditions and co-morbidities, which in turn improves efficiency, reduces hospital admissions and improves the quality of life of the individual [8, 10, 11].

Internationally, one health professional group experiencing rapid role expansion is the Nurse Practitioners (NP). The NP is a registered nurse with additional qualifications, authorised to integrate advanced nursing and medical clinical skills, to independently assess, diagnose, prescribe medications, and manage patients within an agreed scope of practice [9]. While the title protection, regulation, qualifications and scope of practice of the NP role differs across countries [9], in Australia, to be endorsed as an NP, the registered nurse candidate must hold a Master’s degree and 5000 h or 3 year full-time specialised clinical experience [12‐17]. The scope of the Australian NP practice includes: managing patient episodes of care, initiation and interpretation of diagnostic and pathology investigations, endorsement to prescribe medications, patient education and health promotion, admission and discharge rights and referrals for specific patient groups [10, 11, 18‐21]. As increasingly more NPs are getting established in the Australian public sector workforce [17, 22] and to a lesser extent in the private, community and primary care settings [12], the question as to what patients want continues to emerge [23].

Internationally and in Australia, health service providers are reconceptualising how health care is delivered through adjunct, autonomous models of care, delivered by health professionals who work independently to manage caseloads and who are not a medical doctor [9, 14, 21, 24]. Patient reported outcome measures such as patient experience and satisfaction are fundamental measure of quality health care [25]. Patient perception of care is important as satisfaction correlates with compliance, improved health outcomes and quality of life [23]. While consumer experience and satisfaction with the NP role is well documented in the international and Australian literature [9, 11, 26‐36], much of this evidence has been collected during or following NP consultations. Evidence is needed understanding consumer choice and public expectations or willingness to see different health practitioners. Indeed, authors caution that health care providers should not assume that all people are willing to receive autonomous health care from personnel such as NPs who are not an MD [37, 38].

The emerging international and Australian evidence is that the general public are willing to treated by health professionals who are not an MD in circumstances, where they would have traditionally only consulted the MD [39‐41]. Circumstances included; minor ailments [37] reduced waiting time for a consultation [37, 42]; and the extra time they receive from nurses [31, 34, 43‐46]. Evidence from the U.S shows that once having treated solely by the NP, instead of an MD, 94% patients reported a willingness to be seen by the NP on future visits [43]. Clarifying the nature of the consumers ‘willingness’ to be seen by health care workers warrants further investigation [38, 40, 42, 43, 47].

Australian studies have been undertaken to ascertain health-care consumers’ willingness to be seen by an NP [40] and what level of independent treatment would they accept from the NP for their primary health care needs [22, 48]. Parker et.al reported that Australian health consumers are supportive of the NP role to provide medical certificates, repeat prescriptions, and treat ‘minor’ or ‘every day’ health concerns [22, 48]. A limitation of Parker and colleagues’ [22, 48] research is that the participants reported either limited or no prior experience of seeing seeking and receiving treatment from a health professional who is not an MD. Participants experienced confusion around role delineation and differences between nurse practitioners, other nurses and GPs [48].

In Australia, the NP role has only been in place for a relatively short period, achieving legislated title protection in 1998 [19] with current estimate of 1745 endorsed practitioners nationally [17]. Given this nascence, it is fair to assume that the public are not familiar with NP role and scope of practice. With the exception of Parker and colleagues’ [22, 48] research, there is a paucity of empirical data focused on public willingness to be seen and treated by an NP. Exploring the general public’s willingness to engage with an unfamiliar model of health care can potentially have important implications for service delivery [34]. The aim of this study was to contribute new knowledge in this field by examining the factors related to the general public’s willingness to be seen and treated by an NP.

Of those eligible, 1318 (response rate 33%) residents agreed to participate in the telephone survey, representing all Australian states and territories (Table 2) and slightly more females (54.3%, n = 716) than males (45.7%, n = 602). Reasons people declined to participate included, a reluctance to participate in telephone surveys; screening of calls; and the anticipated length of the survey (average total length of telephone survey = 33 min). Most were born in Australia (75%, n = 989), in married/de-facto relationships (66.5%; n = 877), employed on full/part-time basis (52.9%; n = 697) and held a technical or higher education qualification (66.4%; n = 875). Just under a third were retired or on a pension (29.2%; n = 385). The sample had a mean age of 52.6 years (SD 17.96) and range of 18–101 years.

This study provides confirmation of the general publics’ willingness to be seen and treated by an NP. When provided with information about NPs scope of practice, there was strong overall public support for this role across different demographic groups. Despite limited awareness of the role, the proportion of the Australian population in this study willing to be seen and treated by an NP was high. The majority reported high levels of willingness to be seen and treated by an NP (80–91.5%) in the community, the emergency department, to manage chronic conditions, to have scrips written and referrals made, and if they did not have to wait so long to see a medical doctor (MD). The main factors that predict greater willingness to be seen and receive treatment from an NP were being: female, under 65 years of age, a native English speaker, and a rural resident. Offering individuals immediate assessment by an NP as opposed for waiting for an MD review did improve the willingness to be seen and treated by an NP; however, this cannot be applied to all medical contexts.

This study indicates that the Australian public have limited awareness of the NP role with only half of the sample having heard of an NP, a finding consistent in contemporary literature [22, 48]. This is not surprising given the general publics’ limited understanding of the different categories nurses or levels within nursing groups [26, 49], the relatively low number of NPs (approximately 0.5% of the nursing workforce [14, 55]) and the fact that the majority of NPs in Australia are predominantly employed in the public sector [1]. International cross-country comparisons suggest that public exposure to the NP role will also be influenced by the fact that there are only 4.4 NPs per 100,000 population compared with 395 physicians per 100,00 population [14]. While the number of NPs nationally and internationally is slowly increasing [11, 14, 56], there is a risk that the general public, in failing to recognise the extended scope of the NP role in comparison to other nurses, nor their ability to independently manage a case load, may fail to recognise the NP role as a skilled and viable model for transforming health care delivery across Australia. In our study, we found that while there is limited understanding of the NP role amongst the Australian public, this had no relationship to their willingness to receive treatment and autonomous episodes of care from an NP. Indeed, a recent international scoping review of patient satisfaction with independent care provided by adjunct health care providers, such as the physician assistants, found that people are generally satisfied with care received, regardless of medical provider [23]. Health care consumer support, willingness and acceptance for autonomous and complementary models of health care are fundamental to informing policy change [24]. Our study affirms that the Australian public are very accepting of the NP model of care. This high level of acceptance is potentially related to the general public’s confidence in the governance of health the system to adequately educate the NP for the role [50].

In Australia, few NPs are employed in primary care and community settings [12, 17], and this fact provides context as to why only half of the participants had heard of the NP. Regardless of this limited awareness, no differences observed between respondents with a prior experience of accessing consultations with NPs and those without. Indeed, nearly, all (91.6%) of the participants in our study were willing to see an NP in a community setting. Our findings suggest that Australian public are open to independent nursing led models to access community and primary health care services and this was more evident in the younger population (less than 65 years of age). We also found that willingness to access the NP in the community setting (91.5%) and to manage a chronic illness (88%) were both very high. Maier et al. [14] proposed that 67–93% of primary health care services and visits can be delivered safely by an NP. This observation contrasts with Parker et al. study [22] who found that the management of chronic or long-term conditions was considered only moderately acceptable within the scope of an NP. A possible explanation for those over the age of 65 (when compared to all other age groups) being less willing to see an NP may well be related to the stero-typical understandings held by this age group and the legacy of the subservient role of the nurse to the MD [24]. Alternative explanations may be the Australian health-care consumers’ inexperience with the NP as an independent consultant for primary health care concerns and availability of and access to health care.

A cited feature of NP practice is longer consultations, of around 1 h in duration, allowing time for patients and their families to feel heard and listened to [31]. Arguably, these longer consultations have influenced patient satisfaction, their ability to understand, manage and cope with their illness [31, 45, 46]. Patient enablement has been attributed to the processes within the NP consultation, such as: the use of longer consultation times, the building of partnerships between NPs and patients, and through NPs’ holistic and hands-on consultation approach. Other studies report the longer consultation times improve patient adherence to treatment plans, positively impact changes in health behaviours [31] and improved service delivery [57]. Despite these espoused correlations between extended consultation times and reported patient satisfaction, we found that spending more time during consultations was not a contributing factor to willingness to be see an NP. A recent study found that NPs do not have lengthy consultation times, rather they convey a sense that they are spending more time during consultations [55]. Indeed, no correlation was found between the length of NP consultations and post-consultation consumer satisfaction or enablement [55]. These authors concluded, it is the consumers’ expectations and extent the NPs can make autonomous diagnostic and prescribing decisions that positively impact postconsultation enablement.

Timely access to health care is important, with 89% of those surveyed stating they were willing to be seen by the NP immediately rather than having to wait for over an hour to be seen by the medical doctor (MD). Similar findings were reported by Parker and colleagues [48]. Furthermore, in our study, people from regional towns and rural locations were significantly more likely to prefer to see the NP immediately as opposed to having to wait for the MD. This observation may reflect the difficulties people from these regional and rural settings experience accessing timely health care. Shortages of skilled health care workers, particularly specialist physicians, are widespread in rural and remote communities [14]. The geographical imbalances of access to health care means rural residents must either wait or travel some distances to access specialist services. NPs are well positioned to address this deficit and fill the service gap [58]. One part of the impetus for establishing NP roles in Australia was to increase patient access to care specifically in rural and remote settings [10].

In 2010 in Australia, the legal scope of the Australian NP practice was expanded to include ability to register consumers to access the Medicare Benefit Schedule (MBS) and the Pharmaceutical Benefits Scheme (PBS) [11]. These schemes ensure the NP can receive remuneration for specific services on the Schedule list [10, 57]. While NPs eligibly for MBS and PBS have facilitated the growth of independent (private) NP services the, restrictive nature of the MBS items is counterproductive, limiting the level of remuneration available, increasing the cost of NP service, and ultimately the general public’s acceptance of and utilisation of NP services [12, 17, 59, 60]. The design of the MBS and PBS and the mandate that NPs must establish collaborative arrangement with an MD or an establishment that employs MDs [17] are significant barriers to NP providing complete episodes of care, reducing their capacity to function autonomously [12]. Reviewing of or removing these mandated collaborative arrangements and extending access to MBS/PBS items will ensure NPs are able to function at their full capacity and thus improving access to care to reach underserved populations [7, 17]. The general public are accepting of the NP model of care as a means for accessing autonomous, safe and efficient health care, particularly when there are gaps in existing health services such as primary health care and in smaller towns or rural settings.

We found that the general public are overwhelmingly accepting of the NP model of care as means of increasing access to health services. Furthermore, the persons level of acceptance varies depending on their personal health circumstances, age and health status. This was more evident for people from smaller towns and rural settings, if accessing the NP services meant accessing care sooner. Given the NP role was introduced to fill gaps in health service and increase access to health care services for underserviced populations such as rural settings, it is now time to cease the rhetoric and support this highly skilled workforce to practise autonomously to meet public expectations.