Introduction
In Scotland, rural communities are defined in terms of their settlement size and may include ‘accessible rural’ (with a population of less than 3000 people, and within a 30 min drive time of a settlement of 10,000 or more) or ‘remote rural’ areas (with a population of less than 3000 people, and with a drive time of over 30 min to a settlement of 10,000 or more) [
1]. There are well-recognised issues of access to healthcare and supporting population engagement with healthcare in remote and rural communities [
2]. These issues are compounded by the difficulties in securing an appropriately qualified healthcare workforce [
3]. Recent evidence derived from 174 countries has highlighted the disproportionate rates of health inequality often experienced within remote and rural communities [
4]. For example, rural areas often experience higher rates of suicide, alcohol related disease, accidents and palliative care treatment [
5].
Numerous studies have identified a range of difficulties commonly encountered in relation to healthcare in remote and rural communities: problems accessing care; centralised healthcare services; distance; travel costs; waiting times; service hours; relatability of the GP; starting the care process again; utilisation of emergency services; health deterioration; and making trade-offs between safety and accessing healthcare [
6‐
13].
Access to medicines within remote and rural communities may also prove problematic. A systematic review of literature on rural patients living with long term conditions reported a demand within those living in remote and rural communities for access to pharmacists [
7].
NHS Highland is the largest geographical health board area in the United Kingdom (UK), covering 41% of the land mass of Scotland, but with a population representing only 6% of Scotland whereby 40% of whom live in ‘remote rural’ locations [
1]. The Scottish Government 2017 ‘Achieving Excellence in Pharmaceutical Care’ strategy for Scotland outlines a series of commitments from the Scottish Government with regard to the provision of pharmaceutical care which “…focuses the knowledge, responsibilities and skills of the pharmacist on the provision of drug therapy with the goal of achieving definite therapeutic outcomes toward patient health and quality of life.” Key commitments of the strategy relate to enhancing access to pharmaceutical care in remote and rural communities and the provision of improved pharmaceutical care for people being cared for in their own homes [
14]. Similarly, the ‘Delivering for Remote and Rural Healthcare’ report of the Scottish Government highlights the importance of building community resilience within remote and rural areas whereby communities utilise health services which are available to them [
5].
Recent research conducted in Scotland explored access to medicines and healthcare services within remote and rural areas. A large-scale survey of residents (n = 2913) aged ≥ 18 years in rural Scotland highlighted that whilst access to medicines was typically considered convenient, there were inherent challenges for older adults (≥ 80 years) and those living alone [
15]. A later survey conducted in the same geographical area amongst those aged ≥ 60 years (n = 1042) reported that older age respondents were significantly more likely to state that their access to healthcare services was not convenient and that those in the most rural areas had issues around access to pharmacies [
16].
The Scottish Government places much focus on the care of older people, publishing ‘Reshaping Care for Older People’ which articulates the goal to ensure that ‘older people are valued as an asset, their voices are heard and they are supported to enjoy full and positive lives in their own home or in a homely setting’ [
17]. Several government strategies place emphasis on a health and social care shift towards ‘personalisation’, whereby people become more involved in how services are designed and receive the support that is most suited to them and where older people are supported to live a healthy life whereby long terms conditions are managed [
17‐
20]. Further, The Scottish Government ‘Better Health, Better Care Action Plan’ stipulates the importance of there being community based services which promote the delivery of care at home or within the community. The document also highlights the role of community pharmacies in the provision of accessible services [
21].
Aim of the study
Given the policy direction of the Scottish Government and the findings of several survey based studies, there is a need for qualitative research which focuses on older people living in the most remote areas.
The aim of this research was understand the perspectives of older people in the most remote areas of the Scottish Highlands on issues of accessibility to healthcare, medicines and medicines-taking.
Ethics approval
This study was approved by the Ethical Review Panel of the School of Pharmacy and Life Sciences at Robert Gordon University, UK; the North of Scotland Research Ethics Committee advised that the study was exempt from NHS ethical review.
Methods
Design
The design was a qualitative methodology of semi-structured, one-to-one interviews.
Sampling frame and sampling
The sampling frame comprised members of the general public aged ≥ 60 years resident in very remote rural areas of the Scottish Highlands, as defined by the Scottish Government classification (areas with a population of < 3000 and with a drive time of over 60 min to a settlement of ≥ 10,000) [
1]. These individuals had participated in a cross-sectional survey on access to general practitioners, community pharmacies and prescribed medicines [
16], and had expressed interest in being involved in further research: 133 were interested and of these, there were 50 individuals taking 5 or more medicines. A purposive sampling approach was used within the interviews in an effort to obtain the perspectives of those prescribed most medicines.
Interview schedule development
A semi-structured interview schedule was developed to explore access to general practice and community pharmacy, medicines and medicines taking practices. The schedule was reviewed for credibility by individuals with extensive expertise in policy, practice and research related to older people and medicines: two senior clinical pharmacists; two academic researchers; a senior pharmacist based in the Scottish Government; and a consultant physician specialising in the care of older people. Following minor revision, the schedule was piloted with two survey respondents resident in less remote areas.
Recruitment
Potential participants were mailed a study invitation letter, information leaflet and consent form. If interested, they were requested to complete and return the consent form, providing a contact telephone number and details of suitable days and times to be contacted to arrange an interview.
Data generation
Interviews of approximately 20 min duration were conducted by trained researchers. The interviews were digitally audio-recorded, transcribed verbatim and checked for transcribing accuracy prior to analysis. Data saturation was established using the approach of Francis et al. [
22] with an initial sample size of ten and a stopping criterion of three i.e. no new themes emerged from three consecutive interviews.
Data analysis
Members of the research team met to agree the initial coding framework. Transcripts were analysed independently by two researchers using the Framework Approach of: data familiarisation; identifying constructs; indexing; charting; mapping; and interpreting [
23].
Discussion
Four key themes emerged in these qualitative interviews with older adults in some of the most remote and rural areas of Scotland. Healthcare was considered to be convenient irrespective of the location or mode of travel required, with the importance of dependence on others and being well-organised being highlighted. While there was variation in the levels of satisfaction with healthcare services, positive relationships with healthcare providers were important and could be disrupted by regular changes in personnel or difficulties in staff recruitment. Review of medicines was perceived to be the remit of the doctor, with pharmacists seen as valuable suppliers of medicines. Medicine taking was not perceived to be an issue, interviewees considered themselves to be competent and highly organised, although often required the support of others.
Strengths and limitations
This qualitative interview study adds to the limited body of knowledge on issues of access to healthcare, medicines and medicines-taking for those resident in the most remote areas. Research trustworthiness was assured via utilisation of a number of strategies to promote credibility, transferability, dependability and confirmability. These included: integration of widely used research methods (credibility); expert review of data generation materials (credibility); training of interviewers (credibility); providing accurate in-depth descriptions of the research setting, procedures and study participants (transferability/dependability/confirmability). A further strength, was the application of recognised saturation principles to the data to ensure data saturation had occurred [
22]. The study findings are however, limited to the participants sampled and hence, those agreeing to be interviewed may not have been representative of all older people residing in remote areas. An additional limitation of the study may be that participants repeated a response which was similar to the manner in which the question was asked, an issue which may be inherent in semi-structured interviews due to having pre-defined interview schedules. However, interviewers adopted additional probing in an effort to overcome potential issues with repetition.
Interpretation
All interviewees reported access to healthcare to be both accessible and convenient. Whilst it was reported that access to healthcare was some distance away, perhaps requiring transport via ferry, this was not necessarily perceived negatively. The only difficulties reported in relation to access were due to adverse weather conditions. This finding corresponds with existing mixed methods research conducted amongst urban and rural residents in Scotland. Indeed, Farmer et al. [
24] reported that rural residents had higher levels of satisfaction than those living in urban areas regarding their access to health services. Furthermore, the finding that interviewees either currently, or would in the future, rely on others to assist them in gaining access to healthcare has also been reported by others [
10]. Such ‘community resilience’, defined as “a collective and collaborative response within communities to promote independence”, is often a feature of remote areas. The Scottish Remote and Rural Steering Group report notes positive consequences for those communities enabled to care for themselves, employ adequate resources, engage in self-care and to rely on volunteers within the community [
5]. It has been advocated that individual expression, within capabilities, of both autonomy and competence may further promote resilience [
25].
The importance of organising medicines and creating routines were regarded as key to autonomy and competence. These results may be viewed via the lens of Self Determination Theory (SDT) which posits three tenets critical to fulfilling an individuals’ psychological needs: autonomy (the requirement to feel a sense of responsibility for executing a behaviour); competence (the need for individuals to feel effective in interactions with their environment); and relatedness (to feel a sense of belongingness and connectedness with others) [
26,
27]. The discussions around autonomy and competence, in relation to medicines-taking, within this sample perhaps highlights the importance to older adults of maintaining both autonomy and competence in accordance with their degree of capability.
Familiarity with GPs was regarded as an important factor when considering satisfaction with healthcare and it was perceived that it was often difficult to build a rapport where temporary staff such as GP locums were used. Evidence from the Primary Care Workforce Survey suggests that the use of locum GPs has markedly increased in recent years, largely as a result of growing GP vacancy rates [
28]. Recruitment and retention of GPs in remote and rural practices remains a significant challenge in Scotland [
3] and other remote areas globally [
29].
Given the particular difficulties in recruiting the medical workforce to remote and rural areas generally, there is a need to explore models of healthcare which can be delivered by other healthcare professionals. The high prevalence of multimorbidity in older people is associated with prescribing of multiple medicines. Prescribing data for Scotland highlight that almost 30% of those aged 60–69 years receive four to nine medicines and 7.4% ten or more medicines; in those aged ≥ 80 years the figures are even higher at 51.8 and 18.6%, respectively [
30]. Scottish Polypharmacy Guidance on optimising medicines outlines the importance of healthcare professionals, particularly pharmacists, in participating in medication reviews [
31]. The Scottish Government ‘Achieving Excellence in Pharmaceutical Care in Scotland’ strategy advises a vision for pharmacy ‘as an integral and enhanced part of a modern NHS in Scotland’. The vision suggests that pharmacists and pharmacy technicians’ working in remote and rural communities will create greater access to pharmaceutical care, enable achievement of better health outcomes and assist in sustaining services. Further, the strategy places community pharmacy at the hub of care advising that there should be increased access as a first port of call for the management of self-limiting illnesses and in providing support for self-management of long term conditions [
14].
Interviewees however reported that medicines reviews were generally conducted by GPs, with very few reporting any pharmacist involvement, or indeed any indication that pharmacist involvement was warranted. This finding is consistent with recent survey based research in this geographical area, with a minority of respondents reporting regular pharmacist review of medicines for chronic conditions [
16]. Taken together, the findings of these studies suggest that there is a lack of perceived need amongst remote and rural residents in Scotland for the provision of pharmaceutical care and pharmacist input in healthcare. This is perhaps surprising given the current policy directions in Scotland which highlight the potential role for pharmacists in being increasingly involved in person–centred holistic patient care [
14]. Further, the recently published General Medical Services Contract in Scotland envisions pharmacists delivering key pharmacotherapy services within GP practices including specialist polypharmacy reviews and specialist clinics. Such models are in development, particularly within the GP practice setting and have demonstrated positive benefits within the Scottish Highlands [
32].
There may also be an unmet educational need, amongst older residents, with regard to awareness of the role of pharmacists, the services they can provide and the benefits which may be experienced as a consequence of engagement. Increasing awareness may somewhat benefit service utilisation since many patients seem to be unaware of the services which are provided by pharmacies and pharmacy teams. Moreover, this may also be an important avenue to pursue in that it may assist in building trust and confidence between members of the public and pharmacists and the services they can provide. Further, the findings also suggested that pharmacists did not proactively discuss medications with customers and whilst there may be a myriad of reasons for not doing so, it could likely be due to timing and workload issues. Such discussions may promote trust between pharmacists and the community, and should hence, be encouraged.
Hence, given the findings of the research there is a requirement for further research to explore awareness of the availability of community pharmacy services and perceptions of pharmacy within remote and rural communities. In addition, it may be beneficial to explore patients’ acceptability of new services and also what would be considered appropriate means of delivery whether this be face-to-face or digital.
Conclusions
Based on this qualitative study and within the sample studied, experiences of access to healthcare, including community pharmacy, medicines and medicines-taking within older adults resident in the most remote areas of the Scottish Highlands are widely variable. There may be an unmet educational need, amongst residents, with regard to awareness of the role of pharmacists, the services they can provide and the benefits which may be experienced as a consequence of engagement. There is a need for quantitative research to test the generalisability of these issues. In addition, further in-depth research which seeks to explore awareness of the availability of pharmacy services and perceptions of pharmacy within remote and rural communities is warranted.
Acknowledgements
The authors wish to acknowledge the input of: Melissa Davidson, Lucie Donaldson, Katie Milne and Samantha Moodie to data collection; Anna Marie McGregor, Katie MacLure, Alpana Mair, Gary Todd, Martin Wilson and Kay Wood to interview schedule review; and all interviewees.