Patient satisfaction with pharmacist-administered COVID-19 vaccines in Poland: a survey study in the vaccination centres context

Since 2021, pharmacists in Poland have been authorised to administer vaccinations against COVID-19, which is of particular significance in view of the spreading pandemic. This was the first opportunity for Polish pharmacists to provide a vaccination service. At the end of December 2021, more than 3.5 million people in Poland have been infected with COVID-19 (about 10% of the population), and nearly 80 thousand people have died [1]. The World Health Organisation (WHO) considers vaccinations against COVID-19 the most effective way to combat this disease [2]. To date, about 54% people in Poland have been fully vaccinated (as of the end of November 2021) [1]. For this reason, further efforts to increase the vaccination coverage level in Poland in order to prevent the spread of the pandemic seem essential.

Protective vaccinations administered by pharmacists have been common for many years in many countries worldwide, e.g. Great Britain, Canada and the USA [3‐5]. Literature data indicates that the number of vaccinations provided by pharmacists has been on the rise because of easy access of pharmacies, which may have an impact on the overall vaccination coverage level [6]. Vaccinations offered by pharmacists increase the availability of this service [7] as pharmacists constitute one of the largest groups of medical professionals in Poland (0.77 per thousand inhabitants) [8]. Previous studies carried out in Poland show the readiness of pharmacists to administer vaccinations. Pharmacists believe that community pharmacies are easily accessible and pharmacists have the necessary skills to provide vaccination service [9].

In Poland, pharmacists with appropriate qualifications are authorised to qualify for and administer vaccinations. These qualifications are acquired at a two-stage course that includes theoretical and practical training. The theoretical part concerns medical (e.g. indications and contraindications for vaccinations) and technical/informatical (correct digital documentation of vaccinations) issues. In the first weeks after obtaining the right to administer vaccinations, several thousand pharmacists in Poland completed this course [10].

Since the COVID-19 pandemic, vaccination centers have been established in Poland. This was to increase the availability of the vaccination service for patients and to vaccinate as many patients as possible in the shortest possible time. Until now, vaccinations were performed in medical institutions, mainly by nurses.

Given the above, the primary objective of this study was to evaluate patient satisfaction with vaccinations administered by pharmacists in national vaccination centres, while a secondary objective was to indicate the influence of the basic sociodemographic variables on patient satisfaction with the vaccinations.

This study of the opinions of patients was carried out in the period of May to September 2021. The research tool was an anonymous questionnaire developed for the purposes of this study consisting of 4 questions on patient satisfaction with vaccinations, 3 questions on the symptoms of COVID-19 and any adverse events following immunisation, as well as personal data. These required a single-choice answer from ready multiple-choices (apart from 2 open questions). The questionnaire developed for this study is provided as Additional file 1.

The questionnaire was distributed to patients after vaccination. Each patient vaccinated by a pharmacist received the questionnaire immediately after vaccination. The inclusion criteria for patients were: age over 13 and literacy. Ultimately, 628 patients took part in the study. Patients filled in the questionnaire in the waiting room and gave it to the indicated person. Each patient who received the questionnaire completed it. If the respondent was a minor (a person under 13 years of age), consent to the study was obtained from the parent who accompanied the child to the vaccination.

The study was approved by the Bioethics Committee of the National Geriatrics, Reumatology and Rehabilitation Institute in Warsaw (decision no. KBT – 3/3/2021).

The establishment of vaccination centers and the obtaining of the authorization by pharmacists to perform vaccination were a milestone in Polish health care. These measures were a response to the spreading COVID-19 pandemic. Therefore, our goal was to check whether Polish patients are satisfied with the vaccination services provided by pharmacists at vaccination centers.

Our study indicates that patients in Poland are of the opinion that getting vaccinated by pharmacists is convenient, and that they feel that pharmacists possess the relevant competencies to provide this service. The vast majority of the respondents reported that they would get vaccinated by a pharmacist again if it were possible. Similarly, patients think that pharmacists in Poland should also be authorised to administer other protective vaccinations.

The percentage of respondents satisfied with vaccinations administered by pharmacists (including convenience and qualifications of pharmacists) was about 97%, which is similar to studies carried out in other countries, e.g. Australia [7], Canada [11] and Estonia [12]. The studies also indicate that people satisfied with vaccinations provided by pharmacists in community pharmacies recommend this service to others, which may increase vaccination coverage levels [13].

Considering the medical data of the respondents, pharmacist engagement in providing vaccinations as part of pharmaceutical care is particularly significant. In our study group, nearly 12% of the respondents developed symptoms that could indicate COVID-19, yet the test confirmed this infection in only a few of them. In the case of symptoms, many of those respondents had the opportunity to receive professional pharmaceutical help, e.g. an appropriate selection of medications in relation to symptoms, which could largely shorten the length of sick leave and thus reduce global economic and social costs. Similarly, pharmacists with extensive knowledge of medications can to a large extent help patients deal with the adverse events experienced by nearly 7% of the respondents.

While some studies indicate that it is mainly women who get vaccinated by pharmacists and the results of studies are differentiated by multiple demographic variables [14], our study group was to a large extent homogenous (similar percentage of women and men, single and married respondents, large age differentiation). Several dependencies regarding the aspects of satisfaction with vaccinations in relation to demographic features were observed. For example, the willingness of receiving the next vaccination from a pharmacist was indicated mainly by women, people with higher education and married respondents. Large-scale studies on this type of dependency may serve for targeting health promotion actions performed by pharmacists at specific groups of recipients in order to achieve the largest effectiveness possible [15].

Considering the number and availability of pharmacists in Poland, it seems that this group of medical staff can greatly impact public health. Pharmacies (often open 24 hours a day, without the necessity to make appointments, open even during the pandemic) are frequently the patients’ first contact points with healthcare staff. For this reason, activities performed by pharmacists, particularly within health promotion and prophylaxis, can largely improve patient health results [16, 17].

Previous data on vaccinations in Poland indicate a very low vaccination coverage level. For example, in the case of flu, it is about 6-7% [18], compared to other countries such as Great Britain, Northern Ireland, Portugal and the Netherlands (60-70%) [19]. The vaccination coverage level against COVID-19 is much higher than in the case of flu (54% have received two vaccination doses). One influencing factor can be the significantly increased availability of vaccinations, which impacts the convenience and decision on getting vaccinated [5, 20]. In the majority of pharmacies and vaccination centres in Poland, vaccinations against COVID-19 are administered until evening hours, while vaccinations against flu were possible exclusively in outpatient clinics during the working hours of a doctor qualifying for vaccinations and a nurse administering vaccinations. Studies carried out in other countries also show that pharmacist engagement in administering vaccinations against COVID-19 can have a significant influence on stopping the pandemic in Europe [21].

The willingness of pharmacists in Poland [9] and other countries [22, 23] to expand pharmaceutical services is of great importance in this respect. When implementing or expanding pharmaceutical services with vaccinations administered by pharmacists, one should also be aware of the barriers that can impact the effectiveness of implementation of these services in healthcare systems: barriers associated with the organisation and administration of vaccinations, legal barriers, and barriers connected with settlement of vaccination services [3, 24, 25]. The necessity of practical training in order to acquire vaccination skills is also indicated [26]. Efforts made to reduce these barriers can largely influence the perception of pharmacists as people competent to administer vaccinations, which will increase the availability of these services, relieve the burden on medical staff, as well as provide patients with accurate, precise and reliable information on products. These activities can also increase the number of vaccinations and thus play an important role in public health protection.

Patients in Poland are satisfied with vaccinations administered by pharmacists who in their opinion are properly qualified for this service. These results are of great importance, taking into account the fact that Polish pharmacists have recently been able to perform the vaccination service. The vast majority of the respondents indicated their trust in pharmacists and their willingness to have their next vaccination administered by a pharmacist. Pharmacists are a large and accessible professional group ready to provide further vaccinations. Expanding pharmaceutical services with vaccinations administered by pharmacists in Poland can impact the overall vaccination coverage level and relieve the burden on other medical professions.