Skip to main content
Erschienen in: Journal of Medical Systems 6/2014

01.06.2014 | Patient Facing Systems

A usability framework for speech recognition technologies in clinical handover: A pre-implementation study

verfasst von: Linda Dawson, Maree Johnson, Hanna Suominen, Jim Basilakis, Paula Sanchez, Dominique Estival, Barbara Kelly, Leif Hanlen

Erschienen in: Journal of Medical Systems | Ausgabe 6/2014

Einloggen, um Zugang zu erhalten

Abstract

A multi-disciplinary research team is undertaking a trial of speech-to-text (STT) technology for clinical handover management. Speech-to-text technologies allow for the capture of handover data from voice recordings using speech recognition software and systems. The text documents created from this system can be used together with traditional handover notes and checklists to enhance the depth and breadth of data available for clinical decision-making at the point of care and so improve patient care and reduce medical errors. This paper reports on a preliminary study of perceived usability by nurses of speech-to-text technology based on interviews at a “test day” and using a user-task-technology usability framework to explore expectations of nurses of the use of speech-to-text (STT) technology for clinical handover. The results of this study will be used to design field studies to test the use of speech-to-text (STT) technologies at the point of care in several hospital settings.
Literatur
1.
Zurück zum Zitat Suominen, H., Basilakis, J., Johnson, M., Sanchez, P., Dawson, L., Hanlen, L., and Kelly, B., Preliminary Evaluation of Speech Recognition for Capturing Patient Information at Nursing Shift Changes: Accuracy in Speech to Text and User Preferences for Recorders. In: Suominen, H. (Ed.), Louhi 2013, Fourth International Workshop on Health Document Text Mining and Information Analysis. Sydney, NSW, Australia, 2013. Suominen, H., Basilakis, J., Johnson, M., Sanchez, P., Dawson, L., Hanlen, L., and Kelly, B., Preliminary Evaluation of Speech Recognition for Capturing Patient Information at Nursing Shift Changes: Accuracy in Speech to Text and User Preferences for Recorders. In: Suominen, H. (Ed.), Louhi 2013, Fourth International Workshop on Health Document Text Mining and Information Analysis. Sydney, NSW, Australia, 2013.
2.
Zurück zum Zitat Johnson, M., and Cowin, L. S., Nurses discuss bedside handover and using written handover sheets. J Nurs Manag 21(1):121–9, 2013 Jan. Johnson, M., and Cowin, L. S., Nurses discuss bedside handover and using written handover sheets. J Nurs Manag 21(1):121–9, 2013 Jan.
3.
Zurück zum Zitat Farhan, M., Brown, R., Woloshynowych, M., and Vincent, C., The ABC of handover: a qualitative study to develop a new tool for handover in the emergency department. Emerg Med J 29(12):941–6, 2012 Dec. Farhan, M., Brown, R., Woloshynowych, M., and Vincent, C., The ABC of handover: a qualitative study to develop a new tool for handover in the emergency department. Emerg Med J 29(12):941–6, 2012 Dec.
4.
Zurück zum Zitat Bhabra, G., Mackeith, S., Monteiro, P., and Pothier, D. D., An experimental comparison of handover methods. Ann R Coll Surg Engl 89(3):298–300, 2007 Apr. Bhabra, G., Mackeith, S., Monteiro, P., and Pothier, D. D., An experimental comparison of handover methods. Ann R Coll Surg Engl 89(3):298–300, 2007 Apr.
5.
Zurück zum Zitat Barnes, S. L., Campbell, D. A., Stockman, K. A., and Wunderlink, D., From theory to practice of electronic handover. Australian Health Review 35(3):384–91, 2011.CrossRef Barnes, S. L., Campbell, D. A., Stockman, K. A., and Wunderlink, D., From theory to practice of electronic handover. Australian Health Review 35(3):384–91, 2011.CrossRef
6.
Zurück zum Zitat Finnigan, M. A., Marshall, S. D., and Flanagan, B. T., ISBAR for clear communication: one hospital's experience spreading the message. Australian health review : a publication of the Australian Hospital Association 34(4):400–4, 2010 Nov. Finnigan, M. A., Marshall, S. D., and Flanagan, B. T., ISBAR for clear communication: one hospital's experience spreading the message. Australian health review : a publication of the Australian Hospital Association 34(4):400–4, 2010 Nov.
7.
Zurück zum Zitat Eggins, S., and Slade, D., Clinical handover as an interactive event: informational and interactional communication strategies in effective shift-change handovers. Communication & medicine 9(3):215–27, 2012. Eggins, S., and Slade, D., Clinical handover as an interactive event: informational and interactional communication strategies in effective shift-change handovers. Communication & medicine 9(3):215–27, 2012.
8.
Zurück zum Zitat Holly C, Poletick EB. A systematic review on the transfer of information during nurse transitions in care. Journal of clinical nursing 2013 Jun 21. Holly C, Poletick EB. A systematic review on the transfer of information during nurse transitions in care. Journal of clinical nursing 2013 Jun 21.
9.
Zurück zum Zitat Mardegan, K., Heland, M., Whitelock, T., Millar, R., and Jones, D., Developing a medical emergency team running sheet to improve clinical handoff and documentation. Joint Commission journal on quality and patient safety/Joint Commission Resources 39(12):570–5, 2013 Dec. Mardegan, K., Heland, M., Whitelock, T., Millar, R., and Jones, D., Developing a medical emergency team running sheet to improve clinical handoff and documentation. Joint Commission journal on quality and patient safety/Joint Commission Resources 39(12):570–5, 2013 Dec.
10.
Zurück zum Zitat Johnson, M., Sanchez, P., Suominen, H., Basilakis, J., Dawson, L., Kelly, B., and Hanlen, L., Comparing nursing handover and documentation: forming one set of patient information. Int Nurs Rev 61(1):73–81, 2014 Mar. Johnson, M., Sanchez, P., Suominen, H., Basilakis, J., Dawson, L., Kelly, B., and Hanlen, L., Comparing nursing handover and documentation: forming one set of patient information. Int Nurs Rev 61(1):73–81, 2014 Mar.
11.
Zurück zum Zitat Hanada E, Fujiki T, Nakakuni H, Sullivan CV. The effectiveness of the installation of a mobile voice communication system in a university hospital. Journal of medical systems. [Research Support, Non-U.S. Gov't]. 2006 Apr;30 (2):101–6. Hanada E, Fujiki T, Nakakuni H, Sullivan CV. The effectiveness of the installation of a mobile voice communication system in a university hospital. Journal of medical systems. [Research Support, Non-U.S. Gov't]. 2006 Apr;30 (2):101–6.
12.
Zurück zum Zitat Tran, D. T., and Johnson, M., Classifying nursing errors in clinical management within an Australian hospital. Int Nurs Rev 57(4):454–62, 2010 Dec. Tran, D. T., and Johnson, M., Classifying nursing errors in clinical management within an Australian hospital. Int Nurs Rev 57(4):454–62, 2010 Dec.
13.
Zurück zum Zitat Jefferies D, Johnson M, Nicholls D. Comparing written and oral approaches to clinical reporting in nursing. Contemporary Nurse. [Report]. 2012 2012/08//;42 (1):129 + . Jefferies D, Johnson M, Nicholls D. Comparing written and oral approaches to clinical reporting in nursing. Contemporary Nurse. [Report]. 2012 2012/08//;42 (1):129 + .
14.
Zurück zum Zitat Clarke, C. M., and Persaud, D. D., Leading Clinical Handover Improvement: A Change Strategy to Implement Best Practices in the Acute Care Setting. Journal of Patient Safety 7(1):11–8, 2011 Mar. Clarke, C. M., and Persaud, D. D., Leading Clinical Handover Improvement: A Change Strategy to Implement Best Practices in the Acute Care Setting. Journal of Patient Safety 7(1):11–8, 2011 Mar.
15.
Zurück zum Zitat Marukami T, Tani S, Matsuda A, Takemoto K, Shindo A, Inada H. A basic study on application of voice recognition input to an electronic nursing record system -evaluation of the function as an input interface. Journal of medical systems. [Evaluation Studies]. 2012 Jun;36 (3):1053–8. Marukami T, Tani S, Matsuda A, Takemoto K, Shindo A, Inada H. A basic study on application of voice recognition input to an electronic nursing record system -evaluation of the function as an input interface. Journal of medical systems. [Evaluation Studies]. 2012 Jun;36 (3):1053–8.
16.
Zurück zum Zitat Unluturk, M. S., Advanced nurse-patient communication system. Journal of medical systems 36(4):2529–36, 2012 Aug. Unluturk, M. S., Advanced nurse-patient communication system. Journal of medical systems 36(4):2529–36, 2012 Aug.
17.
Zurück zum Zitat Martinez-Perez, B., de la Torre-Diez, I., Lopez-Coronado, M., Sainz-de-Abajo, B., Robles, M., and Garcia-Gomez, J. M., Mobile clinical decision support systems and applications: a literature and commercial review. Journal of medical systems 38(1):4, 2014 Jan. Martinez-Perez, B., de la Torre-Diez, I., Lopez-Coronado, M., Sainz-de-Abajo, B., Robles, M., and Garcia-Gomez, J. M., Mobile clinical decision support systems and applications: a literature and commercial review. Journal of medical systems 38(1):4, 2014 Jan.
18.
Zurück zum Zitat Celikkan, U., Sahin, Y. G., and Senuzun, F., Perceived usefulness of data entry tools in medical encounters: a survey. Journal of medical systems 37(6):9988, 2013 Dec. Celikkan, U., Sahin, Y. G., and Senuzun, F., Perceived usefulness of data entry tools in medical encounters: a survey. Journal of medical systems 37(6):9988, 2013 Dec.
19.
Zurück zum Zitat Vuokko, R., and Karsten, H., Transforming work practices in a complex environment. Int Fed Info Proc 267:143–57, 2008. Vuokko, R., and Karsten, H., Transforming work practices in a complex environment. Int Fed Info Proc 267:143–57, 2008.
20.
Zurück zum Zitat Anderson P. Complexity theory and organization science. Organ Sci 1999 May-Jun;10 (3):216–32. Anderson P. Complexity theory and organization science. Organ Sci 1999 May-Jun;10 (3):216–32.
21.
Zurück zum Zitat Latour, B., Reassembling the Social. An Introduction to Actor-Network Theory. Oxford University Press, Oxford, UK, 2005. Latour, B., Reassembling the Social. An Introduction to Actor-Network Theory. Oxford University Press, Oxford, UK, 2005.
22.
Zurück zum Zitat Alapetite, A., Impact of noise and other factors on speech recognition in anaesthesia. Int J Med Inform 77(1):68–77, 2008 Jan. Alapetite, A., Impact of noise and other factors on speech recognition in anaesthesia. Int J Med Inform 77(1):68–77, 2008 Jan.
23.
Zurück zum Zitat Devine EG, Gaehde SA, Curtis AC. Comparative evaluation of three continuous speech recognition software packages in the generation of medical reports. J Am Med Inform Assn 2000 Sep-Oct;7 (5):462–8. Devine EG, Gaehde SA, Curtis AC. Comparative evaluation of three continuous speech recognition software packages in the generation of medical reports. J Am Med Inform Assn 2000 Sep-Oct;7 (5):462–8.
24.
Zurück zum Zitat Zick, R. G., and Olsen, J., Voice recognition software versus a traditional transcription service for physician charting in the ED. Am J Emerg Med 19(4):295–8, 2001 Jul. Zick, R. G., and Olsen, J., Voice recognition software versus a traditional transcription service for physician charting in the ED. Am J Emerg Med 19(4):295–8, 2001 Jul.
25.
Zurück zum Zitat Al-Aynati MM, Chorneyko KA. Comparison of voice-automated transcription and human transcription in generating pathology reports (vol 127, pg 721, 2003). Arch Pathol Lab Med 2003 Oct;127 (10):1348-. Al-Aynati MM, Chorneyko KA. Comparison of voice-automated transcription and human transcription in generating pathology reports (vol 127, pg 721, 2003). Arch Pathol Lab Med 2003 Oct;127 (10):1348-.
26.
Zurück zum Zitat Meystre SM, Savova GK, Kipper-Schuler KC, Hurdle JF. Extracting information from textual documents in the electronic health record: a review of recent research. Yearb Med Inform 2008:128–44. Meystre SM, Savova GK, Kipper-Schuler KC, Hurdle JF. Extracting information from textual documents in the electronic health record: a review of recent research. Yearb Med Inform 2008:128–44.
27.
Zurück zum Zitat Xu, Y., Hong, K., Tsujii, J., and Chang, E. I. C., Feature engineering combined with machine learning and rule-based methods for structured information extraction from narrative clinical discharge summaries. J Am Med Inform Assn 19(5):824–32, 2012 Sep. Xu, Y., Hong, K., Tsujii, J., and Chang, E. I. C., Feature engineering combined with machine learning and rule-based methods for structured information extraction from narrative clinical discharge summaries. J Am Med Inform Assn 19(5):824–32, 2012 Sep.
28.
Zurück zum Zitat ISO Standard 9241. Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs) - Part II: Guidance on Usability: International Organization for Standardization; 1998. ISO Standard 9241. Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs) - Part II: Guidance on Usability: International Organization for Standardization; 1998.
29.
Zurück zum Zitat Nielsen, J., The Usability Engineering Life-Cycle. Computer 25(3):12–22, 1992 Mar. Nielsen, J., The Usability Engineering Life-Cycle. Computer 25(3):12–22, 1992 Mar.
30.
Zurück zum Zitat Jokela T, Siponen M, Hirasawa N, Earthy J. A survey of usability capability maturity models: implications for practice and research. Behav Inform Technol 2006 May-Jun;25 (3):263–82. Jokela T, Siponen M, Hirasawa N, Earthy J. A survey of usability capability maturity models: implications for practice and research. Behav Inform Technol 2006 May-Jun;25 (3):263–82.
31.
Zurück zum Zitat Goodhue, D. L., and Thompson, R. L., Task-Technology Fit and Individual-Performance. Mis Quart 19(2):213–36, 1995 Jun. Goodhue, D. L., and Thompson, R. L., Task-Technology Fit and Individual-Performance. Mis Quart 19(2):213–36, 1995 Jun.
32.
Zurück zum Zitat McGill, T., and Klobas, J., User developed application success: sources and effects of involvement. Behav Inform Technol 27(5):407–22, 2008. McGill, T., and Klobas, J., User developed application success: sources and effects of involvement. Behav Inform Technol 27(5):407–22, 2008.
33.
Zurück zum Zitat Venturi, G., Troost, J., and Jokela, T., People, organizations, and processes: An inquiry into the adoption of user-centered design in industry. Int J Hum-Comput Int 21(2):219–38, 2006. Venturi, G., Troost, J., and Jokela, T., People, organizations, and processes: An inquiry into the adoption of user-centered design in industry. Int J Hum-Comput Int 21(2):219–38, 2006.
34.
Zurück zum Zitat Lilholt, L. H., Pedersen, S. S., Madsen, I., Nielsen, P. H., Boye, N., Andersen, S. K., and Nohr, C., Development of Methods for Usability Evaluations of EHR Systems. St Heal T 124:341–6, 2006. Lilholt, L. H., Pedersen, S. S., Madsen, I., Nielsen, P. H., Boye, N., Andersen, S. K., and Nohr, C., Development of Methods for Usability Evaluations of EHR Systems. St Heal T 124:341–6, 2006.
35.
Zurück zum Zitat Pettigrew, A. M., Longitudinal Field Research on Change: Theory and Practice. Organ Sci 1(3):267–92, 1990 Aug. Pettigrew, A. M., Longitudinal Field Research on Change: Theory and Practice. Organ Sci 1(3):267–92, 1990 Aug.
36.
Zurück zum Zitat Pettigrew, A. M., Context and Action in the Transformation of the Firm: A Reprise. J Manage Stud 49(7):1304–28, 2012 Nov. Pettigrew, A. M., Context and Action in the Transformation of the Firm: A Reprise. J Manage Stud 49(7):1304–28, 2012 Nov.
37.
Zurück zum Zitat Coursaris C, Kim D. A Qualitative Review of Empirical Mobile Usability Studies. AMCIS 2006. Coursaris C, Kim D. A Qualitative Review of Empirical Mobile Usability Studies. AMCIS 2006.
38.
Zurück zum Zitat HyperResearch. HyperResearch: a software tool for quaitative data analysis. Researchware; 2012. HyperResearch. HyperResearch: a software tool for quaitative data analysis. Researchware; 2012.
39.
Zurück zum Zitat Dawson L, Fisher J, Heslop L. Investigating the potential improvement of patient management systems in hospital ward settings using mobile, wireless technologies. First European Conference on Mobile Government; 2005; Brighton, UK. Dawson L, Fisher J, Heslop L. Investigating the potential improvement of patient management systems in hospital ward settings using mobile, wireless technologies. First European Conference on Mobile Government; 2005; Brighton, UK.
40.
Zurück zum Zitat Dawson L, Fisher J, Weeding S, Heslop L, Howard A. Action Research in Emerging Technologies in Health Information Systems: Creating a Mobile Information Environment in a Hospital Ward. 8th European Conference on Research Methodology for Business and Management Studies 2009:127–35. Dawson L, Fisher J, Weeding S, Heslop L, Howard A. Action Research in Emerging Technologies in Health Information Systems: Creating a Mobile Information Environment in a Hospital Ward. 8th European Conference on Research Methodology for Business and Management Studies 2009:127–35.
41.
Zurück zum Zitat Fernando J, Dawson L. Clinician assessments of workplace security training-an informatics perspective. electronic Journal of Health Informatics 2008;3 (1):e7. Fernando J, Dawson L. Clinician assessments of workplace security training-an informatics perspective. electronic Journal of Health Informatics 2008;3 (1):e7.
42.
Zurück zum Zitat Lamond, D., The information content of the nurse change of shift report: a comparative study. Journal of advanced nursing 31(4):794–804, 2000 Apr. Lamond, D., The information content of the nurse change of shift report: a comparative study. Journal of advanced nursing 31(4):794–804, 2000 Apr.
43.
Zurück zum Zitat Irving, K., Treacy, M., Scott, A., Hyde, A., Butler, M., and MacNeela, P., Discursive practices in the documentation of patient assessments. Journal of advanced nursing 53(2):151–9, 2006 Jan. Irving, K., Treacy, M., Scott, A., Hyde, A., Butler, M., and MacNeela, P., Discursive practices in the documentation of patient assessments. Journal of advanced nursing 53(2):151–9, 2006 Jan.
44.
Zurück zum Zitat Liu, W., Manias, E., and Gerdtz, M., Medication communication between nurses and patients during nursing handovers on medical wards: a critical ethnographic study. International journal of nursing studies 49(8):941–52, 2012 Aug. Liu, W., Manias, E., and Gerdtz, M., Medication communication between nurses and patients during nursing handovers on medical wards: a critical ethnographic study. International journal of nursing studies 49(8):941–52, 2012 Aug.
Metadaten
Titel
A usability framework for speech recognition technologies in clinical handover: A pre-implementation study
verfasst von
Linda Dawson
Maree Johnson
Hanna Suominen
Jim Basilakis
Paula Sanchez
Dominique Estival
Barbara Kelly
Leif Hanlen
Publikationsdatum
01.06.2014
Verlag
Springer US
Erschienen in
Journal of Medical Systems / Ausgabe 6/2014
Print ISSN: 0148-5598
Elektronische ISSN: 1573-689X
DOI
https://doi.org/10.1007/s10916-014-0056-7

Weitere Artikel der Ausgabe 6/2014

Journal of Medical Systems 6/2014 Zur Ausgabe