Background
Methods
Data analysis
Results
Number | Percentage | |
---|---|---|
Age groups | ||
≤ 30 | 120 | 33.5% |
31–50 | 187 | 52.2% |
> 50 | 51 | 14.2% |
Gender | ||
Male | 83 | 23.2% |
Female | 275 | 76.8% |
Educational status | ||
Less than secondary | 50 | 14.0% |
Secondary | 80 | 22.3% |
College or higher | 228 | 63.7% |
Occupation | ||
Working | 149 | 41.6% |
Student | 64 | 17.9% |
Retired | 36 | 10.1% |
Unemployed | 109 | 30.4% |
Body parts treated | ||
Neck and shoulder | 54 | 15.3% |
Back | 108 | 30.5% |
Upper limb | 54 | 15.3% |
Lower limb | 94 | 26.6% |
Multiple areas | 25 | 7.1% |
Others | 19 | 5.4% |
Time spent in the clinic (min) | ||
0–15 min | 76 | 21.2% |
16–30 min | 165 | 46.1% |
31–60 min | 87 | 24.3% |
> 60 min | 30 | 8.4% |
Pain duration in the body parts treated | ||
Last 3 months | 87 | 24.3% |
Last 6 months | 52 | 14.5% |
Last year | 219 | 61.2% |
Physical therapy treatment times during last year | ||
This is the first time | 114 | 31.8% |
2–4 times | 127 | 35.5% |
> 4 times | 117 | 32.7% |
Post treatment health status | ||
Better | 272 | 76.0% |
No change | 61 | 17.0% |
Worse | 25 | 7.0% |
Physical therapy speciality | ||
Musculoskeletal | 237 | 66.9% |
Neurology | 60 | 16.9% |
Sport injuries | 25 | 7.1% |
Women’s Health | 16 | 4.5% |
Others | 16 | 4.5% |
City of treatment | ||
Riyadh | 263 | 80.9% |
Outside Riyadh | 62 | 19.1% |
PS with physical therapy treatment in Saudi Arabia
Number | Mean | SD | |
---|---|---|---|
Component-1 Communication and respect | 358 | 3.80 | 0.77 |
Item 1 The office receptionist was courteous | 351 | 3.66 | 0.98 |
Item 9 My therapist thoroughly explained the treatment(s) I received | 358 | 3.40 | 1.19 |
Item 10 My therapist treated me respectfully | 358 | 4.15 | 0.85 |
Item 11 The office staff was respectful | 352 | 4.05 | 0.89 |
Item 12 The therapist’s assistant/aide was respectful | 328 | 3.95 | 0.88 |
Item 14 My therapist answered all my questions | 358 | 3.75 | 1.04 |
Item 15 My therapist advised me how to avoid future problems | 358 | 3.78 | 1.07 |
Item 18 My therapist gave me detailed home program instructions | 358 | 3.75 | 1.10 |
Component-2 Convenience | 358 | 3.26 | 0.64 |
Item 2 The registration process was appropriate | 358 | 3.64 | 0.98 |
Item 3 The waiting area was comfortable | 347 | 3.21 | 1.18 |
Item 4 The office location was convenient | 358 | 2.95 | 1.22 |
Item 5 This office provided convenient parking | 341 | 2.94 | 1.30 |
Item 6 I did not wait too long to see my therapist | 358 | 3.27 | 1.16 |
Item 7 The office hours were convenient for me | 358 | 3.56 | 1.06 |
Component-3 Quality time | 358 | 3.33 | 0.91 |
Item 6 I did not wait too long to see my therapist | 358 | 3.27 | 1.16 |
Item 8 My therapist spent enough time with me | 358 | 3.21 | 1.25 |
Item 13 My therapist listened to my concerns | 358 | 3.52 | 1.20 |
Component-4 Person-focused care | 358 | 3.44 | 0.95 |
Item 3 The waiting area was comfortable | 347 | 3.21 | 1.18 |
Item 16 The office and its facilities were clean | 358 | 3.75 | 1.06 |
Item 17 The office used up-to-date equipment | 358 | 3.35 | 1.19 |
Global items | |||
Item 19 Overall, I am completely satisfied with the services I receive from my therapist | 358 | 3.56 | 1.21 |
Item 20 I would return to this office for future care | 358 | 3.49 | 1.25 |
Overall MRPS score (20-item) | 358 | 3.54 | 0.67 |
Component-1 Communication and respect | Component-2 Convenience | Component-3 Quality time | Component-4 Person-focused care | Overall MRPS score (20-item) | |
---|---|---|---|---|---|
Age groups | |||||
< =30 | 3.90 ± 0.73 | 3.23 ± 0.65 | 3.47 ± 0.82 | 3.39 ± 0.96 | 3.58 ± 0.63 |
31–50 | 3.79 ± 0.80 | 3.31 ± 0.64 | 3.31 ± 0.97 | 3.51 ± 0.93 | 3.56 ± 0.70 |
> 50 | 3.64 ± 0.72 | 3.17 ± 0.61 | 3.08 ± 0.85 | 3.29 ± 0.95 | 3.40 ± 0.64 |
P-value | 0.05 | 0.218 |
0.029
| 0.227 | 0.128 |
Gender | |||||
Male | 3.71 ± 0.87 | 3.02 ± 0.74 | 3.39 ± 0.93 | 3.26 ± 1.09 | 3.41 ± 0.78 |
Female | 3.83 ± 0.73 | 3.34 ± 0.59 | 3.32 ± 0.91 | 3.49 ± 0.89 | 3.58 ± 0.63 |
P-value | 0.637 |
0.001
| 0.423 | 0.153 | 0.22 |
Educational status | |||||
Less than secondary | 3.99 ± 0.65 | 3.36 ± 0.58 | 3.06 ± 0.93 | 3.71 ± 0.94 | 3.67 ± 0.58 |
Secondary | 3.88 ± 0.74 | 3.36 ± 0.58 | 3.26 ± 0.93 | 3.66 ± 0.78 | 3.63 ± 0.62 |
College or higher | 3.73 ± 0.79 | 3.21 ± 0.67 | 3.42 ± 0.89 | 3.30 ± 0.98 | 3.48 ± 0.70 |
P-value | 0.053 | 0.182 |
0.024
|
0.001
| 0.134 |
Occupation | |||||
Working | 3.69 ± 0.83 | 3.19 ± 0.65 | 3.37 ± 0.93 | 3.25 ± 0.98 | 3.46 ± 0.73 |
Student | 3.82 ± 0.76 | 3.09 ± 0.67 | 3.49 ± 0.80 | 3.26 ± 0.93 | 3.48 ± 0.64 |
Retired | 3.74 ± 0.81 | 3.30 ± 0.63 | 3.36 ± 0.99 | 3.74 ± 0.64 | 3.57 ± 0.66 |
Unemployed | 3.97 ± 0.64 | 3.45 ± 0.59 | 3.17 ± 0.90 | 3.69 ± 0.92 | 3.69 ± 0.60 |
P-value | 0.183 |
0.003
| 0.089 |
< 0.001
| 0.104 |
Body parts treated | |||||
Neck and shoulder | 3.89 ± 0.69 | 3.39 ± 0.50 | 3.44 ± 0.86 | 3.50 ± 0.81 | 3.64 ± 0.57 |
Back | 3.80 ± 0.86 | 3.32 ± 0.64 | 3.37 ± 0.92 | 3.38 ± 1.00 | 3.57 ± 0.71 |
Upper limb | 3.76 ± 0.81 | 3.21 ± 0.68 | 3.42 ± 0.87 | 3.32 ± 1.10 | 3.49 ± 0.73 |
Lower limb | 3.72 ± 0.74 | 3.14 ± 0.72 | 3.15 ± 0.89 | 3.47 ± 0.95 | 3.46 ± 0.69 |
Multiple areas | 4.13 ± 0.53 | 3.38 ± 0.53 | 3.43 ± 1.25 | 3.63 ± 0.82 | 3.73 ± 0.60 |
Others | 3.67 ± 0.65 | 3.15 ± 0.63 | 3.39 ± 0.71 | 3.49 ± 0.66 | 3.45 ± 0.53 |
P-value | 0.101 | 0.312 | 0.328 | 0.851 | 0.3 |
Time spent in the clinic (min) | |||||
0–15 min | 3.55 ± 0.80 | 3.20 ± 0.61 | 3.01 ± 0.91 | 3.28 ± 0.95 | 3.33 ± 0.67 |
16–30 min | 3.80 ± 0.78 | 3.25 ± 0.63 | 3.41 ± 0.87 | 3.43 ± 0.92 | 3.56 ± 0.68 |
31–60 min | 3.98 ± 0.65 | 3.34 ± 0.68 | 3.35 ± 0.91 | 3.55 ± 0.96 | 3.67 ± 0.61 |
> 60 min | 3.93 ± 0.76 | 3.24 ± 0.68 | 3.63 ± 0.99 | 3.53 ± 0.97 | 3.66 ± 0.69 |
P-value |
0.003
| 0.341 |
0.006
| 0.341 |
0.012
|
Pain duration in the body parts treated | |||||
Last 3 months | 3.92 ± 0.72 | 3.25 ± 0.63 | 3.44 ± 1.01 | 3.56 ± 0.92 | 3.64 ± 0.67 |
Last 6 months | 3.74 ± 0.91 | 3.16 ± 0.76 | 3.16 ± 1.00 | 3.29 ± 1.06 | 3.44 ± 0.78 |
Last year | 3.77 ± 0.74 | 3.29 ± 0.62 | 3.33 ± 0.84 | 3.42 ± 0.92 | 3.53 ± 0.64 |
P-value | 0.183 | 0.546 | 0.189 | 0.343 | 0.154 |
Physical therapy treatment times during last year | |||||
This is the first time | 3.79 ± 0.84 | 3.25 ± 0.68 | 3.54 ± 0.94 | 3.36 ± 1.00 | 3.56 ± 0.72 |
2–4 times | 3.83 ± 0.72 | 3.26 ± 0.57 | 3.19 ± 0.88 | 3.44 ± 0.88 | 3.54 ± 0.63 |
> 4 times | 3.78 ± 0.74 | 3.28 ± 0.69 | 3.28 ± 0.88 | 3.50 ± 0.96 | 3.53 ± 0.67 |
P-value | 0.687 | 0.855 |
0.005
| 0.559 | 0.731 |
Post treatment health status | |||||
Better | 4.01 ± 0.60 | 3.36 ± 0.61 | 3.46 ± 0.88 | 3.62 ± 0.86 | 3.73 ± 0.55 |
No change | 3.25 ± 0.83 | 3.00 ± 0.62 | 2.87 ± 0.88 | 2.93 ± 0.91 | 3.04 ± 0.65 |
Worse | 2.87 ± 0.88 | 2.91 ± 0.78 | 3.03 ± 0.89 | 2.65 ± 1.13 | 2.76 ± 0.77 |
P-value |
< 0.001
|
< 0.001
|
< 0.001
|
< 0.001
|
< 0.001
|
Physical therapy specialty | |||||
Musculoskeletal | 3.79 ± 0.75 | 3.30 ± 0.64 | 3.35 ± 0.95 | 3.43 ± 0.95 | 3.55 ± 0.67 |
Neurology | 3.92 ± 0.76 | 3.23 ± 0.61 | 3.43 ± 0.85 | 3.48 ± 0.88 | 3.63 ± 0.63 |
Sport injuries | 3.78 ± 0.80 | 2.99 ± 0.82 | 3.16 ± 0.64 | 3.28 ± 1.10 | 3.40 ± 0.74 |
Women’s Health | 3.51 ± 0.97 | 3.21 ± 0.55 | 3.10 ± 0.78 | 3.27 ± 0.85 | 3.35 ± 0.67 |
Others | 3.80 ± 0.88 | 3.24 ± 0.61 | 3.21 ± 1.03 | 3.50 ± 1.05 | 3.52 ± 0.73 |
P-value | 0.529 | 0.31 | 0.436 | 0.819 | 0.43 |
City of treatment | |||||
Riyadh | 3.86 ± 0.78 | 3.29 ± 0.67 | 3.37 ± 0.92 | 3.57 ± 0.88 | 3.60 ± 0.68 |
Outside Riyadh | 3.58 ± 0.77 | 3.11 ± 0.52 | 3.33 ± 0.94 | 2.97 ± 1.05 | 3.33 ± 0.68 |
P-value |
0.01
|
0.012
| 0.947 |
< 0.001
|
0.005
|
Relation between individual components of MRPS and global satisfaction score
Item 19 Overall, I am completely satisfied with the services I receive from my therapist | Item 20 I would return to this office for future care | |||
---|---|---|---|---|
Spearman Correlation Coefficient | p-value* | Spearman Correlation Coefficient | p-value* | |
Component-1 Communication and respect | 0.79 |
< 0.001
| 0.74 |
< 0.001
|
Component-2 Convenience | 0.50 |
< 0.001
| 0.50 |
< 0.001
|
Component-3 Quality time | 0.43 |
< 0.001
| 0.40 |
< 0.001
|
Component-4 Person-focused care | 0.61 |
< 0.001
| 0.60 |
< 0.001
|