Introduction
Method
Identifying research questions
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- To identify characteristics of tele-dentistry studies in the field of oral medicine,
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- To identify barriers of tele dentistry application in the field of oral medicine,
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- To identify facilitators of tele-dentistry, use in the field of oral medicine,
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- and to identify participants’ view about tele-dentistry in the field of oral medicine.
Identifying relevant studies
Study selection
Charting the data
Collating, summarizing, and reporting the results
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Familiarization: the extracted data from the full text of the included papers were read several times to become familiar with the collected data.
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Initial coding: the extracted data were arranged into table of initial codes with appropriate labels. Via this second step, similar meaningful units were given the same codes.
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Finding themes: the third step was applied to integrate the initial codes into final codes. The inductive and deductive approach were used to categorize the initial codes to the final ones and the final codes to the sub-themes and main themes.
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Reviewing themes: the fourth step consisted of two stages: reviewing the themes, including the coded summaries to determine whether they are valid for the original data set, and refining the themes to make them more accurate and a better representative of the data.
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Defining and naming the themes: through the fifth step, the themes were named according to their definition considering that they provide a comprehensive representation of the main concepts. And finally, the themes were tabulated and reported the facilitators, barriers, and participant perception of applying tele-dentistry in oral medicine.
Consultation (optional)
Results
Part 1: Characteristics of the included studies
Part 2: Thematic results
Facilitators and barriers
Facilitators | Barriers | ||
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Main theme | Sub-theme | Main theme | Sub-theme |
Information | Applying patient information management tools | Individual | |
Following data quality criteria | |||
Skill | Communication skills [5] | ||
Environmental | |||
Documentation skill [5] | Technical | Integration problems [3] | |
Participants digital skill [11] | |||
Human resource | |||
Using two remote clinicians and consultant [42] | |||
Using a trained assistant to record videos and photos [43] | |||
Technical | Cloud-based platform [44] | ||
Accessibility problems [7] | |||
Regulation | legal and ethical issues [41] | ||
Prohibition of using some applications [20] | |||
Organizational | |||
Administrative Challenges [23] | |||
Clinical | |||
Photo transmission speed between onsite and remote health provider [38] | |||
Problems in performing treatment plan [55] | |||
Financial | Reimbursement [7] | ||
Free of charge tele medicine services [44] | |||
Training and education | |||
Providing adequate training [26] | |||
Training (healthcare worker/ health aids) [26] | |||
Training (patients) [11] | |||
Administrative | collaboration and coordination between remote and hub sites [43] Ex: Coordination before tele-consulting by SMS* and phone call [5], Collection of patient clinical information before the appointment [5], Set adequate time for the appointment [5], Collaboration between healthcare providers [5] | ||
Involvement of local authorities [23] |
Participants’ view
Domains | Items |
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Time | Minimization of doctor’s delay [58] |
Access to oral medicine services | A convenient way for disabled patients in the remote population. [21] Improved access to remote specialists for unassisted populations [40] |
Communication between dental clinicians | Practical means of communication between dental clinicians [45] Optimizing the use of specialists’ skill in underserved area [8] Access specialized knowledge globally through experts` integration [1] Access to specialist (dental hygienist located in a remote or underserved area/primary healthcare) [7, 57] Improve access to specialists (confirming diagnosis/detecting oral lesions/formulating treatment plan) [7, 27] Communication (share uncertainties, complexity of cases, experience and doing the best for the patient) [7, 60] Giving advice of secondary healthcare staff to primary healthcare staff base on appropriate information [45] Reduce isolation of practitioners through contact with peers and specialists [7] Allowing clinicians to treat the patients in an informed manner [8] |
Referrals | Aid the referral pathway from primary to secondary care [20] Ensuring timely referral [24] Suitable for management of referrals for older dependent adults with oral mucosal disease [25] |
Travel | No need to move from home [11] |
Quality of care | |
Patient empowerment | Self-monitoring [5] Risk-factor modification [5] Improves self-oral care [24] Triaging of patient through tele-consultation [24] |
Triage | Improve the efficiency of specialty triaging [1] Ability to prioritize patient's medical needs [13] Avoiding unnecessary clinical visits [10] Reduce the congestion at the hospital [19] |
Cost | An economical method of preoperative assessment when patient transport is difficult or expensive [8, 58] Cost-effective way to organize healthcare [58] Saving the costs of referral [60] Reduce cost of oral health maintenance through shared resources [7] Suitable for elderly who avoid hospital-based treatment due to travel costs [25] Reduce cost of oral health maintenance through shared resources [7] |
Education and Training | Collaboration to exchange experiences [7] Implementation of the treatment plan under the guidance of the specialist [7] Provide multipoint interactive continuing education courses [7] Multicenter treatment planning conferences [7] Inter-residency case reviews with community dentists at remote sites [7] Providing long-distance interactive training to local therapists at remote area [7] Originate multiple providers virtual care groups to provide distended clinical training [7] Improved access to specialists for clinical training [7] Improve the knowledge required for better oral cancer detection by distance learning courses [37] Create patient awareness of the harmful risk factor in oral cancer [24] Facilitate patient education about self-care [7] Provide a way to deliver long-distance clinical training and continuing education [7] |
Health crisis | Ability to continue clinical education of oral medicine trainees during COVID-19 [13] Visits and ongoing care during COVID-19 pandemic [13] Preparing for future health crises [41] Following the infection control protocols with tele-consultation prior to a face-to-face visit [62] Prioritize higher-risk patient while avoiding face-to-face contact during COVID-19 [17] Monitor oral medical emergencies [63] Alleviate patient's anxiety related to delays in scheduling their office visit in COVID-19 [13] Provide clinical and supportive care to patients with oral diseases during pandemic [16] Management of oral medicine emergencies [12] Provide reassurance [12] Providing multidisciplinary care (group video calls) for patients who require the same [12] Prescription of routine blood tests via video conferencing software [12] Prevent increased morbidity of various dental and oral diseases due to delayed treatment during COVID-19 [15] |
Empowerment of local resources | Provide direct support for a dental hygienist located in a remote area [7] Providing more accessible dental care and education by hygienists [7] Providing less expensive preventive dental care and education by hygienists [7] Support for remote early detection of oral cancer in resource-limited settings [23] Identifying oral lesions at primary level using m-Health and onsite/remote oral medicine specialist diagnosis [24] Large impact on optimizing resource utilization around specialty care [8] |
Surveillance | Provide geo-marking for high-risk group by aiding in surveillance [24] Community screening and follow-up of patients [26] Management of oral cancer and regular screening [62] Continued early diagnosis [59] Prevention of oral and pharyngeal cancer [59] Long term improving of oral cancer survival rates [34] Reduce the deficiencies in traditional screening methods by integrating health and technology [24] |
Patient management and monitoring | Management of patients with oral mucosal disease [25] An efficient/well accepted approach of managing patients with chronic oral mucosal diseases [45, 56, 60] Follow-up during treatment by fixed and scheduled rounds [58] Integrate clinical setting for patient management [26] Facilitating diagnosis and treatment plane [60] Elderly patients’ management [25] Distant supervision/consultations of elderly patient [25] Increasing patient monitoring [41] Provision of supportive care for patients with oral mucosal conditions [13] |
Framework development
Discussion
Facilitators
Barriers
Participants` view
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• Focus on the quality of information shared (e.g., image, photo, document, video) in terms of accuracy, timeliness, comprehensiveness, and legibility.
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• Using user-friendly and affordable technology for applying tele-dentistry services
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• Development of a training program to improve users' level of digital literacy.
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• Providing guidelines for oral cavity photography to improve quality of photos and accuracy of remote diagnosis, which reduce the problems of lack of physical examination, as one of the disadvantages of remote dentistry.
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• Use artificial intelligence in teledentistry to reduce human error and improve the quality-of-care delivery at a distance.