Background
Terminology
Interdisciplinary team work
Necessity of interdisciplinary team work
Methods
Systematic review
Team perspectives
Results
Results from the thematic synthesis of the literature
Themes | Characteristics | ||
---|---|---|---|
Climate | • Interprofessional atmosphere | • Team culture | • Trust |
• Valued contributions | • Nurturing consensus | • Participative safety | |
• Personal qualities | |||
Communication | • Formal/Informal structures | • Completion/Reading care plans | • Use of shared case notes |
• Intra-team communication | • Regular case conferences | ||
Individual characteristics | • Knowledge/experience | • Interpersonal team relationships | • Common goals |
• Interpersonal skills | • Listening skills | • Different opinions/perceptions | |
• Personal characteristics | • Understanding own role/others roles | • Exploring/Acceptance role overlap | |
Interdependence | • Mutual support | • Willingness to share | • Professional synergy |
• Reciprocity within team | • Team relationships | ||
Leadership | • Role of physicians | •Need for chairperson role | |
Learning | • Action based learning | • Nurturing a learning culture | • Training within clinical teams |
• Interprofessional learning | |||
Patient focus | • Patient centeredness | • Outcomes focus | • Team care planning and discussion |
• Holistic care | • Timely interventions | • Impacts of reduced contact time | |
Perceptions | • Differing perceptions of own role, others roles, team work | ||
Power | • Equality of relationships | • Hierarchical/traditional role of medicine | • Assertiveness/confidence |
• Power/Status | • Reluctance to voice opinions | • Scapegoat (Victimization) | |
Problem solving/decision-making | • Proactive approach | • Physician role | |
• Creativity | |||
Professional commitment | • Professional identity | • Professional jargon | • Tensions/rivalry |
• Role expectations | • Knowledge/skills | • Jealousy | |
Roles | • Autonomy | • Role enactment | • Role boundaries/delineation/decision making |
• Role modeling | • Role clarity | ||
Skills | • Core professional competencies, skills, tasks | • Sharing of knowledge/information/skills | • Differing levels of skill acquisition |
Structures | • Organizational factors | • Goal planning | • Time |
• Team building | • Common location | • Team meetings/case conferences | |
Team characteristics | • Capacity | • Size | • Accessibility after hours |
• Dynamics/Balance | • Membership | ||
Values | • Philosophy | • Shared goals/objectives | • Practice context |
• Staff commitment | • Positive attitude |
Results from the data on team perspectives
1. Good communication | Communication primarily referred to intra-team communication and included team members feeling as though they could listen as well as speak out within a team context; and the ability to discuss and resolve difficulties within the team. It was suggested that being part of a large team hinders good communication by limiting the “two-way” communication, and that some peoples' views do not travel “upwards”. |
2. Respecting/understanding roles | Importance of respecting and understanding the roles of other team members; that the limitations and boundaries of each role were well understood; and to have an understanding of how the roles have the potential to impact on patients. Practitioners should also be aware of how their own role fits within the team, and differs from that of other team members, and that roles and responsibilities are made explicit. |
3. Appropriate skill mix | Skill mix refers to the mix and breadth of staff, personalities, individual attributes, professions and experience. Teams value diversity, and clearly need input from a range of staff who bring complementary experience and attributes to the team. Teams also felt that it was important to have the full complement of staff. |
4. Quality and outcomes of care | Ensuring the quality and outcomes of care was identified as an important component of a good team and includes several reflective mechanisms both within and external to the team. Teams emphasized the importance both to have systems for capturing their effectiveness (such as measuring patient outcomes); and to meet their targets. This included suggestions that teams are able to reflect; accept criticism and act on it; have defined outcomes; follow-up patients; provide feedback to other services (for example, on appropriateness of referrals and timeliness and appropriateness of information provided); and celebrate their own successes; and clinicians keeping their skills up to date. |
5. Appropriate team processes and resources | This theme includes access to sufficient physical resources (office space, parking, computers); privacy to make confidential phone calls; appropriate and efficient systems and procedures, including induction processes, policies, and paperwork that serves the need of the service whilst avoiding duplication. Workload management, having enough time to do the job, and time management were highlighted by several teams. Finally, the pathway for patients, and the integration of the team with wider services was seen as an important procedural issue. |
6. Clear vision | Participants identified the need for a clear vision, role and purpose of the team. This was both to steer the direction of the team, but also required so that teams could establish appropriate referral criteria into the team. |
7. Flexibility (of the team and the individuals within it) | The need for flexibility was identified as an individual attribute “ability to cover each other’s roles, but knowing your boundaries”. Individuals also need to be flexible to respond to the constantly changing service environment and patient needs (for instance, flexibility of working hours). Flexibility of the service was also identified, for instance, flexibility in referral criteria. |
8. Leadership and management | All teams identified the importance of good leadership, and the characteristics of a good leader are explored elsewhere. |
9. Team culture: camaraderie and team support/relationships | The importance of team culture was the largest theme, with 66 items within this theme. Trust, mutual respect, reliability, commitment and support were the most commonly raised themes. But team culture included the importance of informal relationships, camaraderie, fun, and friendship between colleagues. |
10. Training and development opportunities | Opportunities for gaining new knowledge, sharing knowledge, continuing professional development, and education. |
11. External image of the service | The importance of the external image of the service was raised by half of the teams and included the physical presentation of the staff (that is, whether or not they wear uniforms); the external image portrayed to outside agencies through their external points of contact (for instance phone systems that do not work properly); the external marketing of the service, which is important for managing referrals and the workload of the team. |
12. Personal attributes | Several personal attributes were identified as being important to having an excellent team. These included approachability, appropriate delegation, being able to compromise, confidentiality, decisiveness, empathy, good organisation skills, initiative; knowing ones strengths and weaknesses; open to learning; acquiring, demonstrating and sharing new skills and knowledge, patience, personal responsibility, protective, reflexive practice, tolerance |
13. Individual rewards and opportunity | Participants identified the importance of the individual returns on team work, which included good financial rewards; opportunities for career development; autonomy; challenge within the role and the opportunity to think outside the box. |
Code name | Code description | Inclusion | Exclusion |
---|---|---|---|
Clarity of vision, uncertainty and changes to service | The extent to which values are shared by team members including goals and objectives of the team and definitions of the service. | Including uncertainty at strategic level, external pressure to change and ways of managing change. | Excluding issues around clear delineation of individual roles and better understanding of others' roles/professions (5). |
Excluding individual goals (6). | |||
Communication and relationships-external | Communication and relationships with external organizations/services and senior management. | Knowledge of other services. Including external factors which affect the team and the influence of the team on external services and organizations. | Excluding issues related to change and uncertainty (3). |
Communication and relationships-internal | General team relationship and communication issues. | Including team integration, clear knowledge of others' roles and meetings. | Excluding joint working, sharing skills & knowledge and reflective practices (8). |
CPD, rotation and career progression | Activities aimed at professional development: training, knowledge, skills, rotation, secondment and opportunities for promotion and progression. | Including individual goals and personal issues, for example, anxiety and self-worth. | |
Facilities, resources, procedures and administration | Issues relating to facilities, resources and working practices and procedures. | Excluding capacity/team size, workload & time-management (11). | |
Joint-working | Activities related to staff members working together and observing each others’ work. | Including joint visits and assessments and shadowing opportunities. | |
Management, leadership, decision-making and autonomy | Explicit mentions of managers and management or leaders and leadership and euphemisms (for example. higher level), especially regarding decision making and coordination. | Includes processes of decision making within the team including decisions being made by superiors and having autonomy to make own decisions | Excluding issues covered by other codes for example, working procedures (7), staffing levels (11), clarity of goals (3), communication (4 and 5), de-briefing .procedures (13) and so on. |
Morale and motivation | Issues reported to positively or negatively affect the morale of team members. | Including motivation, job satisfaction, enjoyment, pride and so on. | |
Patient treatment, communication, capacity and outcomes | Referral procedures/criteria, capacity and demand issues. | Including patient interventions and outcomes, and measurements of effectiveness. | Excluding communication and relationships with external services and organizations (4). |
Including throughput of patients, care-needs and issues of workload and time-management. | |||
Including communication and relationships with patients and family members. | |||
Role mix, professional roles and responsibilities | Issues regarding the variety of roles and distribution of responsibilities currently within the team. | Including the balance between maintenance of professional roles and the need for generic working. | Excluding professional development (6) or service development activities (that is, developing/distributing skills and knowledge) (13). |
Excluding team size (11), team work issues (5). | |||
Excluding lack of clarity of roles (5). | |||
Excluding functions ordinarily performed by external services (4). | |||
Service development activities | Service development and team building activities. | Including case reviews and other reflective practices (for example, de-briefing procedures). | |
Including specific skill development across the team (for example, supporting changing roles). | |||
Including group knowledge translation activities, for example, journal clubs and visits to other services. |
Data synthesis | Data sources | ||
---|---|---|---|
Characteristics of a good interdisciplinary team | Themes from thematic synthesis of the literature | Themes identified as characteristics of a good team from IMT workshops | Topics identified by participants as challenges to interdisciplinary team work from IMT workshops |
Communication | Communication | Good communication | Communication and relationships-external |
Individual characteristics | Individual characteristics | Personal qualities | |
Problem solving/decision-making | |||
Interdependence | |||
Leadership and management | Leadership | Leadership and management | Management, leadership, decision-making and autonomy |
Personal rewards, training and development opportunities | Learning | Training and development opportunities | Continuing professional development, rotation and career progression |
Individual rewards and opportunity | Morale and motivation | ||
Quality and outcomes of care | Patient focus | Quality and outcomes of care | Patient treatment, communication, capacity and outcomes |
Appropriate skill mix | Skills | Appropriate skill mix | Role mix, professional roles and responsibilities |
Team characteristics | |||
Appropriate process and resources | Structures | Appropriate team processes and resources | Facilities, resources, procedures and administration |
Team climate | Climate | Team culture | Communication and relationships-internal |
Respecting and understanding roles | Power | Respecting and understanding roles | Joint working |
Perceptions | Role mix, professional roles and responsibilities | ||
Roles | |||
Clarity of vision | Values | Clear vision | Clarity of vision, uncertainty and changes to service |
Professional commitment | External image of the service | ||
Flexibility |
Themes | Description |
---|---|
1. Leadership and management | Having a clear leader of the team, with clear direction and management; democratic; shared power; support/supervision; personal development aligned with line management; leader who acts and listens. |
2. Communication | Individuals with communication skills; ensuring that there are appropriate systems to promote communication within the team. |
3. Personal rewards, training and development | Learning; training and development; training and career development opportunities; incorporates individual rewards and opportunity, morale and motivation. |
4. Appropriate resources and procedures | Structures (for example, team meetings, organizational factors, team members working from the same location). Ensuring that appropriate procedures are in place to uphold the vision of the service (for example, communication systems, appropriate referral criteria and so on). |
5. Appropriate skill mix | Sufficient/appropriate skills, competencies, practitioner mix, balance of personalities; ability to make the most of other team members' backgrounds; having a full complement of staff, timely replacement/cover for empty or absent posts. |
6. Climate | Team culture of trust, valuing contributions, nurturing consensus; need to create an interprofessional atmosphere. |
7. Individual characteristics | Knowledge, experience, initiative, knowing strengths and weaknesses, listening skills, reflexive practice; desire to work on the same goals. |
8. Clarity of vision | Having a clear set of values that drive the direction of the service and the care provided. Portraying a uniform and consistent external image. |
9. Quality and outcomes of care | Patient-centered focus, outcomes and satisfaction, encouraging feedback, capturing and recording evidence of the effectiveness of care and using that as part of a feedback cycle to improve care. |
10. Respecting and understanding roles | Sharing power, joint working, autonomy. |