Erschienen in:
01.09.2015 | Original Article
Characteristics of People Who Use Telephone Counseling: Findings from Secondary Analysis of a Population-Based Study
verfasst von:
Bridget Bassilios, Meredith Harris, Aves Middleton, Jane Gunn, Jane Pirkis
Erschienen in:
Administration and Policy in Mental Health and Mental Health Services Research
|
Ausgabe 5/2015
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Abstract
The characteristics of people who use telephone counseling are not well understood. This secondary analysis used data from a nationally representative community survey of 8,841 Australian adults to compare callers and non-callers to telephone counseling services. Callers have a poorer clinical profile, including a higher risk of suicide, than people who do not use telephone counseling. They also use a variety of other mental health services. Repeat calls are associated with anxiety disorders, receipt of mental health care from general practitioners, and social disadvantage. All callers have a potential need for telephone counseling and further population studies that distinguish between telephone services intended to provide crisis (one-off) and ongoing counseling are warranted.