Skip to main content
Erschienen in:

04.06.2021 | COVID-19 | Original Article Zur Zeit gratis

Tele-Otolaryngology at a Tertiary Care Center in North India During COVID-19 Pandemic Lockdown: A Validated Patient Feedback Questionnaire Based Study

verfasst von: Ramya Rathod, Kanika Arora, Karthika Chettuvati, Sajith Abraham, Prerna Angrish, Vikas Sharma, Ganesh Agarwal, Manjul Muraleedharan, Reshma Raj, Naresh K. Panda, Jaimanti Bakshi, Satyawati Mohindra, Rijuneeta Gupta, Roshan Verma, Sandeep Bansal, Anurag Ramavat, Gyanaranjan Nayak, Sourabha K. Patro, Ashok Kumar, Ramandeep S. Virk

Erschienen in: Indian Journal of Otolaryngology and Head & Neck Surgery | Sonderheft 2/2022

Einloggen, um Zugang zu erhalten

Abstract

Providing medical care using the telecommunication networks holds the promise of increased access and efficiency of healthcare particularly during global emergencies like the Coronavirus disease 2019 (COVID-19) pandemic. Most of the hospital setups worldwide have put telemedicine into practice ever since the onset of the COVID-19 pandemic. This study aimed at assessing the effectiveness of Tele-otolaryngology (TO) at a tertiary care centre during the pandemic lockdown. A validated patient feedback questionnaire was developed and distributed to 2577 patients who utilised the TO mobile health service at our institute. Patient feedback-based assessment of TO effectiveness during COVID-19 lockdown was carried out. The validated questionnaire in English and Hindi was statistically robust with Cronbach’s alpha value of 0.808 and 0.886 respectively. 1751 patients completed their feedback to the questionnaire. 97.5% utilised WhatsApp for TO consultation. 15.2% patients were detected of Severe acute respiratory syndrome Coronavirus 2 (SARS-CoV-2) infection with TO guidance. Up to 75% patients had a positive response to the questionnaire and 91.1% opined of savings achieved either with travel time, cost incurred or the treatment time. With respect to patient health status, 71.5% recovered, 20.1% had no change and 8.4% deteriorated with a mortality rate of 1.65%. Telehealth in otolaryngology during the COVID-19 pandemic lockdown was indispensable in managing exigencies. Redesigning of clinical protocol and technical constraints, clinician training and a validated patient feedback questionnaire would effectively bestow upon the global emergencies.
Anhänge
Nur mit Berechtigung zugänglich
Literatur
1.
Zurück zum Zitat Ekeland AG, Bowes A, Flottorp S (2010) Effectiveness of telemedicine: a systematic review of reviews. Int J med Inform 79:736–771CrossRefPubMed Ekeland AG, Bowes A, Flottorp S (2010) Effectiveness of telemedicine: a systematic review of reviews. Int J med Inform 79:736–771CrossRefPubMed
2.
Zurück zum Zitat Ohannessian R, Duong TA, Odone A (2020) Global telemedicine implementation and integration within health systems to fight the COVID-19 pandemic: a call to action. JMIR Public Health Surveill 6(2):e18810CrossRefPubMedPubMedCentral Ohannessian R, Duong TA, Odone A (2020) Global telemedicine implementation and integration within health systems to fight the COVID-19 pandemic: a call to action. JMIR Public Health Surveill 6(2):e18810CrossRefPubMedPubMedCentral
5.
Zurück zum Zitat Yip MP, Chang AM, Chan J et al (2003) Development of the telemedicine satisfaction questionnaire to evaluate patient satisfaction with telemedicine: a preliminary study. J Telemed Telecare 9:46–50CrossRefPubMed Yip MP, Chang AM, Chan J et al (2003) Development of the telemedicine satisfaction questionnaire to evaluate patient satisfaction with telemedicine: a preliminary study. J Telemed Telecare 9:46–50CrossRefPubMed
6.
Zurück zum Zitat Demiris G, Speedie S, Finkelstein S (2000) A questionnaire for the assessment of patients’ impressions of the risks and benefits of home telecare. J Telemed Telecare 6:278–284CrossRefPubMed Demiris G, Speedie S, Finkelstein S (2000) A questionnaire for the assessment of patients’ impressions of the risks and benefits of home telecare. J Telemed Telecare 6:278–284CrossRefPubMed
7.
Zurück zum Zitat Demiris G, Speedie SM, Finkelstein S (2001) Change of patients’ perceptions of telehome care. Telemed J E Health 7:241–248CrossRefPubMed Demiris G, Speedie SM, Finkelstein S (2001) Change of patients’ perceptions of telehome care. Telemed J E Health 7:241–248CrossRefPubMed
9.
Zurück zum Zitat Rattray J, Jones MC (2007) Essential elements of questionnaire design and development. J Clin Nurs 16:234–243CrossRefPubMed Rattray J, Jones MC (2007) Essential elements of questionnaire design and development. J Clin Nurs 16:234–243CrossRefPubMed
11.
Zurück zum Zitat Portney LG, Watkins MP (2009) Foundations of clinical research: Application to practice, 3rd edn. Prentice Hall, Upper Saddle River Portney LG, Watkins MP (2009) Foundations of clinical research: Application to practice, 3rd edn. Prentice Hall, Upper Saddle River
12.
Zurück zum Zitat Ware JE, Gandek B (1998) Methods for testing data quality, scaling assumptions, and reliability: the IQOLA Project approach. J Clin Epidemiol 51:945–952CrossRefPubMed Ware JE, Gandek B (1998) Methods for testing data quality, scaling assumptions, and reliability: the IQOLA Project approach. J Clin Epidemiol 51:945–952CrossRefPubMed
13.
Zurück zum Zitat Vidal-Alaball J, Mateo GF, Domingo JLG et al (2020) Validation of a short questionnaire to assess healthcare professionals’ perceptions of asynchronous telemedicine services: the Catalan version of the health optimum telemedicine acceptance questionnaire. Int J Environ Res Public Health 17:2202CrossRefPubMedPubMedCentral Vidal-Alaball J, Mateo GF, Domingo JLG et al (2020) Validation of a short questionnaire to assess healthcare professionals’ perceptions of asynchronous telemedicine services: the Catalan version of the health optimum telemedicine acceptance questionnaire. Int J Environ Res Public Health 17:2202CrossRefPubMedPubMedCentral
14.
Zurück zum Zitat Argimon-Pallàs JM, Mateo FG, Jiménez-Villa J et al (2010) Psychometric properties of a test in evidence based practice: the Spanish version of the Fresno test. BMC Med Educ 10:45CrossRefPubMedPubMedCentral Argimon-Pallàs JM, Mateo FG, Jiménez-Villa J et al (2010) Psychometric properties of a test in evidence based practice: the Spanish version of the Fresno test. BMC Med Educ 10:45CrossRefPubMedPubMedCentral
16.
Zurück zum Zitat Giansanti D (2020) WhatsApp in mHealth: an overview on the potentialities and the opportunities in medical imaging. mHealth 6: 19. Giansanti D (2020) WhatsApp in mHealth: an overview on the potentialities and the opportunities in medical imaging. mHealth 6: 19.
17.
Zurück zum Zitat Bailey SC, O’Conor R, Bojarski EA et al (2014) Literacy disparities in patient access and health-related use of internet and mobile technologies. Health Expect 18(6):3079–3087CrossRefPubMedPubMedCentral Bailey SC, O’Conor R, Bojarski EA et al (2014) Literacy disparities in patient access and health-related use of internet and mobile technologies. Health Expect 18(6):3079–3087CrossRefPubMedPubMedCentral
18.
Zurück zum Zitat Simmons S, Alverson D, Poropatich R et al (2008) Applying telehealth in natural and anthropogenic disasters. Telemed J E Health 14:968–971CrossRefPubMed Simmons S, Alverson D, Poropatich R et al (2008) Applying telehealth in natural and anthropogenic disasters. Telemed J E Health 14:968–971CrossRefPubMed
19.
Zurück zum Zitat Rimmer RA, Christopher V, Falck A et al (2018) Telemedicine in otolaryngology outpatient setting—single center head and neck surgery experience. Laryngoscope 128(9):2072–2075CrossRefPubMed Rimmer RA, Christopher V, Falck A et al (2018) Telemedicine in otolaryngology outpatient setting—single center head and neck surgery experience. Laryngoscope 128(9):2072–2075CrossRefPubMed
20.
Zurück zum Zitat Giordano V, Koch H, Godoy-Santos A et al (2017) WhatsApp messenger as an adjunctive tool for telemedicine: an overview. Interact J Med Res 6(2):e11CrossRefPubMedPubMedCentral Giordano V, Koch H, Godoy-Santos A et al (2017) WhatsApp messenger as an adjunctive tool for telemedicine: an overview. Interact J Med Res 6(2):e11CrossRefPubMedPubMedCentral
21.
Zurück zum Zitat Lukas H, Xu C, Yu Y et al (2020) Emerging telemedicine tools for remote COVID-19 diagnosis, monitoring, and management. ACS Nano 14:16180–16193CrossRefPubMedPubMedCentral Lukas H, Xu C, Yu Y et al (2020) Emerging telemedicine tools for remote COVID-19 diagnosis, monitoring, and management. ACS Nano 14:16180–16193CrossRefPubMedPubMedCentral
22.
Zurück zum Zitat Krajewska J, Krajewski W, Zub K et al (2020) COVID-19 in otolaryngologist practice: a review of current knowledge. Eur Arch Otorhinolaryngol 277(7):1885–1897CrossRefPubMedPubMedCentral Krajewska J, Krajewski W, Zub K et al (2020) COVID-19 in otolaryngologist practice: a review of current knowledge. Eur Arch Otorhinolaryngol 277(7):1885–1897CrossRefPubMedPubMedCentral
23.
Zurück zum Zitat Monaghesh, E, Hajizadeh A (2020) The role of telehealth during COVID-19 outbreak: a systematic review based on current evidence. BMC Public Health 20(1): 1193 Monaghesh, E, Hajizadeh A (2020) The role of telehealth during COVID-19 outbreak: a systematic review based on current evidence. BMC Public Health 20(1): 1193
24.
Zurück zum Zitat Hollander JE, Carr BG (2020) Virtually perfect? Telemedicine for Covid-19. N Engl J Med 382:1679–1681CrossRefPubMed Hollander JE, Carr BG (2020) Virtually perfect? Telemedicine for Covid-19. N Engl J Med 382:1679–1681CrossRefPubMed
25.
Zurück zum Zitat Urquhart AC, Antoniotti NM, Berg RL (2011) Telemedicine—an efficient and cost-effective approach in parathyroid surgery. Laryngoscope 121(7):1422–1425CrossRefPubMed Urquhart AC, Antoniotti NM, Berg RL (2011) Telemedicine—an efficient and cost-effective approach in parathyroid surgery. Laryngoscope 121(7):1422–1425CrossRefPubMed
26.
Zurück zum Zitat Miller LE, Rathi VK, Kozin ED et al (2020) Telemedicine services provided to medicare beneficiaries by otolaryngologists between 2010 and 2018. JAMA Otolaryngol Head Neck Surg 146(9):816–821CrossRefPubMed Miller LE, Rathi VK, Kozin ED et al (2020) Telemedicine services provided to medicare beneficiaries by otolaryngologists between 2010 and 2018. JAMA Otolaryngol Head Neck Surg 146(9):816–821CrossRefPubMed
27.
Zurück zum Zitat Singh HK, Patil V, Ganne C et al (2020) Preparedness of the cancer hospitals and changes in oncosurgical practices during COVID-19 pandemic in India: za cross-sectional study. J Surg Oncol 122(7):1276–1287CrossRefPubMedPubMedCentral Singh HK, Patil V, Ganne C et al (2020) Preparedness of the cancer hospitals and changes in oncosurgical practices during COVID-19 pandemic in India: za cross-sectional study. J Surg Oncol 122(7):1276–1287CrossRefPubMedPubMedCentral
28.
Zurück zum Zitat Büntzel J, Walter S, Hellmund H et al (2021) Oncology services for patients with head and neck cancer during corona-times-Patients’perspective. Laryngorhinootologie 100(2):104–110PubMed Büntzel J, Walter S, Hellmund H et al (2021) Oncology services for patients with head and neck cancer during corona-times-Patients’perspective. Laryngorhinootologie 100(2):104–110PubMed
29.
Zurück zum Zitat Chen G, Wu Q, Jiang H et al (2020) Impact of treatment delay due to the pandemic of COVID-19 on the efficacy of immunotherapy in head and neck cancer patients. J Hematol Oncol 13(1):174CrossRefPubMedPubMedCentral Chen G, Wu Q, Jiang H et al (2020) Impact of treatment delay due to the pandemic of COVID-19 on the efficacy of immunotherapy in head and neck cancer patients. J Hematol Oncol 13(1):174CrossRefPubMedPubMedCentral
30.
Zurück zum Zitat Smith AC, Thomas E, Snoswell CL et al (2020) Telehealth for global emergencies: Implications for coronavirus disease 2019 (COVID-19). J Telemed Telecare 26(5):309–313CrossRefPubMed Smith AC, Thomas E, Snoswell CL et al (2020) Telehealth for global emergencies: Implications for coronavirus disease 2019 (COVID-19). J Telemed Telecare 26(5):309–313CrossRefPubMed
Metadaten
Titel
Tele-Otolaryngology at a Tertiary Care Center in North India During COVID-19 Pandemic Lockdown: A Validated Patient Feedback Questionnaire Based Study
verfasst von
Ramya Rathod
Kanika Arora
Karthika Chettuvati
Sajith Abraham
Prerna Angrish
Vikas Sharma
Ganesh Agarwal
Manjul Muraleedharan
Reshma Raj
Naresh K. Panda
Jaimanti Bakshi
Satyawati Mohindra
Rijuneeta Gupta
Roshan Verma
Sandeep Bansal
Anurag Ramavat
Gyanaranjan Nayak
Sourabha K. Patro
Ashok Kumar
Ramandeep S. Virk
Publikationsdatum
04.06.2021
Verlag
Springer India
Schlagwort
COVID-19
Erschienen in
Indian Journal of Otolaryngology and Head & Neck Surgery / Ausgabe Sonderheft 2/2022
Print ISSN: 2231-3796
Elektronische ISSN: 0973-7707
DOI
https://doi.org/10.1007/s12070-021-02666-x

Neu im Fachgebiet HNO

Riesenzellarteriitis: bilaterale Biopsie der Temporalarterien von Vorteil

Die Riesenzellarteriitis (RZA) erfordert eine rasche und präzise Diagnose, da innerhalb weniger Tage ein schwerer, irreversibler Sehverlust drohen kann. In diesem Zusammenhang scheint die bilaterale Biopsie der Temporalarterien (TAB) der unilateralen überlegen zu sein.

Lagerungsschwindel hält trotz Manöver an: Was steckt dahinter?

Ob sich ein benigner paroxysmaler Lagerungsschwindel erfolgreich behandeln lässt, könnte einem chinesischen Team zufolge auch von psychischen Faktoren abhängen.

Lärm führt zu schnellerem Hörverlust im Alter

Ergebnisse einer US-Kohortenstudie sprechen dafür, dass Menschen, die in ihrem Leben mehr Lärm ausgesetzt waren, im Alter stärker in bestimmten Frequenzbereichen an Hörvermögen einbüßen.

Kaffee und Tee können das Risiko für Kopf-Hals-Tumoren senken

Gute Nachrichten für Kaffee- und Teetrinker: Menschen, die die Heißgetränke regelmäßig zu sich nehmen, haben ein geringeres Risiko, an bestimmten Kopf-Hals-Tumoren zu erkranken.

Update HNO

Bestellen Sie unseren Fach-Newsletter und bleiben Sie gut informiert – ganz bequem per eMail.