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Indian Journal of Pediatrics

Erschienen in:

01.06.2011 | Special Article

Culture, Communication and Safety: Lessons from the Airline Industry

verfasst von: Lori G. d’Agincourt-Canning, Niranjan Kissoon, Mona Singal, Alexander F. Pitfield

Erschienen in: Indian Journal of Pediatrics | Ausgabe 6/2011

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Abstract

Background

Communication is a critical component of effective teamwork and both are essential elements in providing high quality of care to patients. Yet, communication is not an innate skill but a process influenced by internal (personal/cultural values) as well as external (professional roles and hierarchies) factors.

Objective

To provide illustrative cases, themes and tools for improving communication.

Methods

Literature review and consensus opinion based on extensive experience.

Results

Professional autonomy should be de-emphasized. Tools such as SBAR and simulation are important in communication and teamwork.

Conclusion

Tools designed to improve communication and safety in the aviation industry may have applicability to the pediatric intensive care unit.

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Titel: Culture, Communication and Safety: Lessons from the Airline Industry
verfasst von: Lori G. d’Agincourt-Canning
Niranjan Kissoon
Mona Singal
Alexander F. Pitfield
Publikationsdatum: 01.06.2011
Verlag: Springer-Verlag
Erschienen in: Indian Journal of Pediatrics / Ausgabe 6/2011
Print ISSN: 0019-5456
Elektronische ISSN: 0973-7693
DOI: https://doi.org/10.1007/s12098-010-0311-y

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Springer Medizin

Culture, Communication and Safety: Lessons from the Airline Industry

Abstract

Background

Objective

Methods

Results

Conclusion

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Springer Medizin

Abstract

Background

Objective

Methods

Results

Conclusion

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