Erschienen in:
01.05.2013 | Original Article
Challenges to Quality Assurance and Improvement Efforts in Behavioral Health Organizations: A Qualitative Assessment
verfasst von:
Luis E. Zayas, J. Curtis McMillen, Madeline Y. Lee, Samantha J. Books
Erschienen in:
Administration and Policy in Mental Health and Mental Health Services Research
|
Ausgabe 3/2013
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Abstract
Behavioral health organizations have been increasingly required to implement plans to monitor and improve service quality. This qualitative study explores challenges that quality assurance and improvement (QA/I) personnel experience in performing their job in those practice settings. Sixteen QA/I personnel from different agencies in St. Louis, Missouri, U.S.A., were interviewed face-to-face using a semi-structured instrument to capture challenges and a questionnaire to capture participant and agency characteristics. Data analysis followed a grounded theory approach. Challenges involved agency resources, agency buy-in, personnel training, competing demands, shifting standards, authority, and research capacity. Further research is needed to assess these challenges given expected outcomes.