nach oben

Current Allergy and Asthma Reports

Erschienen in:

01.11.2020 | Telemedicine and Technology (J Portnoy, Section Editor)

A Review of Patient and Provider Satisfaction with Telemedicine

verfasst von: Mary Nguyen, Morgan Waller, Aarti Pandya, Jay Portnoy

Erschienen in: Current Allergy and Asthma Reports | Ausgabe 11/2020

Einloggen, um Zugang zu erhalten

Abstract

Purpose of Review

The purpose of this review is to describe the determinants of satisfaction with telemedicine (TM) and how they compare with in-person visits from both the perspective of patients and of providers.

Recent Findings

The use of TM will expand only if patients and providers are at least as satisfied with it as they are with in-person visits. Since deviations from expected care can result in reduced satisfaction regardless of the quality of the visit or objective medical outcomes, it is important to understand and to help form those expectations when possible. Patients consistently report 95–100% satisfaction rate with TM when compared with in-person appointments. They tend to cite the convenience of decreased travel times and costs as the main drivers for satisfaction with TM. Providers tend to be satisfied with TM if they have input into its development, there is administrative support, the technology is reliable and easy to use, and if there is adequate reimbursement for its use.

Summary

Satisfaction with TM is necessary for adoption of this new technology. To improve satisfaction it is important to consider factors that drive it both for patients and for providers.

ONC. Telemedicine and Telehealth. Washington, DC: The Office of the National Coordinator for Health Information Technology; 2018. https://www.healthit.gov/topic/health-it-initiatives/telemedicine-and-telehealth.

Portnoy JM, Waller M, De Lurgio S, Dinakar C. Telemedicine is as effective as in-person visits for patients with asthma. Ann Allergy Asthma Immunol. 2016;117(3):241–5. https://doi.org/10.1016/j.anai.2016.07.012.CrossRefPubMed

Delgoshaei B, Mobinizadeh M, Mojdekar R, Afzal E, Arabloo J, Mohamadi E. Telemedicine: A systematic review of economic evaluations. Med J Islam Repub Iran. 2017;31:113. https://doi.org/10.14196/mjiri.31.113.CrossRefPubMedPubMedCentral

Dehours E, Valle B, Bounes V, Girardi C, Tabarly J, Concina F, et al. User satisfaction with maritime telemedicine. J Telemed Telecare. 2012;18(4):189–92. https://doi.org/10.1258/jtt.2012.110910.CrossRefPubMed

•• Chongmelaxme B, Lee S, Dhippayom T, Saokaew S, Chaiyakunapruk N, Dilokthornsakul P. The effects of telemedicine on asthma control and patients' quality of life in adults: a systematic review and meta-analysis. J Allergy Clin Immunol Pract. 2019;7(1):199–216 e11. https://doi.org/10.1016/j.jaip.2018.07.015A systematic review of telemedicine for treatment of patients with asthma and allergic disorders.CrossRefPubMed

Kane CK, Gillis K. The use of telemedicine by physicians: still the exception rather than the rule. Health Aff (Millwood). 2018;37(12):1923–30. https://doi.org/10.1377/hlthaff.2018.05077.CrossRef

Garcia R, Adelakun O. A conceptual framework and pilot study for examining telemedicine satisfaction research. J Med Syst. 2019;43(3):51. https://doi.org/10.1007/s10916-019-1161-4.CrossRefPubMed

Junewicz A, Youngner SJ. Patient-satisfaction surveys on a scale of 0 to 10: improving health care, or leading it astray? Hast Cent Rep. 2015;45(3):43–51. https://doi.org/10.1002/hast.453.CrossRef

• Hall JA, Dornan MC. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Soc Sci Med. 1988;27(6):637–44. https://doi.org/10.1016/0277-9536(88)90012-3A meta-analysis of 221 studies of patient satisfaction that identified the empirical dimensions of a patient’s view of quality.CrossRefPubMed

10.

• Thompson AG, Sunol R. Expectations as determinants of patient satisfaction: concepts, theory and evidence. Int J Qual Health Care. 1995;7(2):127–41. https://doi.org/10.1093/intqhc/7.2.127Expectations that patients tend to have for clinical care. Deviations from these can adversely effect satisfaction with care.CrossRefPubMed

11.

Polinski JM, Barker T, Gagliano N, Sussman A, Brennan TA, Shrank WH. Patients' satisfaction with and preference for telehealth visits. J Gen Intern Med. 2016;31(3):269–75. https://doi.org/10.1007/s11606-015-3489-x.CrossRefPubMed

12.

Muller KI, Alstadhaug KB, Bekkelund SI. Headache patients' satisfaction with telemedicine: a 12-month follow-up randomized non-inferiority trial. Eur J Neurol. 2017;24(6):807–15. https://doi.org/10.1111/ene.13294.CrossRefPubMedPubMedCentral

13.

•• Taylor L, Waller M, Portnoy JM. Telemedicine for allergy services to rural communities. J Allergy Clin Immunol Pract. 2019;7(8):2554–9. https://doi.org/10.1016/j.jaip.2019.06.012A recent review of satisfaction with telemedicine in rural communities.CrossRefPubMed

14.

Williams TL, May CR, Esmail A. Limitations of patient satisfaction studies in telehealthcare: a systematic review of the literature. Telemed J E Health. 2001;7(4):293–316. https://doi.org/10.1089/15305620152814700.CrossRefPubMed

15.

Kruse CS, Krowski N, Rodriguez B, Tran L, Vela J, Brooks M. Telehealth and patient satisfaction: a systematic review and narrative analysis. BMJ Open. 2017;7(8):e016242. https://doi.org/10.1136/bmjopen-2017-016242.CrossRefPubMedPubMedCentral

16.

•• Mustafa SS, Yang L, Mortezavi M, Vadamalai K, Ramsey A. Patient satisfaction with telemedicine encounters in an allergy and immunology practice during the coronavirus disease 2019 pandemic. Ann Allergy Asthma Immunol. 2020. https://doi.org/10.1016/j.anai.2020.06.027A recent paper that describes satisfaction with allergy services delived via telemedicine.

17.

Taylor L, Capling H, Portnoy JM. Administering a telemedicine program. Curr Allergy Asthma Rep. 2018;18(11):57. https://doi.org/10.1007/s11882-018-0812-8.CrossRefPubMed

18.

Bulik RJ. Human factors in primary care telemedicine encounters. J Telemed Telecare. 2008;14(4):169–72. https://doi.org/10.1258/jtt.2007.007041.CrossRefPubMed

19.

Martinez KA, Rood M, Jhangiani N, Kou L, Rose S, Boissy A, et al. Patterns of use and correlates of patient satisfaction with a large nationwide direct to consumer telemedicine service. J Gen Intern Med. 2018;33(10):1768–73. https://doi.org/10.1007/s11606-018-4621-5.CrossRefPubMedPubMedCentral

20.

Staicu ML, Holly AM, Conn KM, Ramsey A. The use of telemedicine for penicillin allergy skin testing. J Allergy Clin Immunol Pract. 2018;6(6):2033–40. https://doi.org/10.1016/j.jaip.2018.04.038.CrossRefPubMed

21.

Robinson MD, Branham AR, Locklear A, Robertson S, Gridley T. Measuring satisfaction and usability of FaceTime for virtual visits in patients with uncontrolled diabetes. Telemed J E Health. 2016;22(2):138–43. https://doi.org/10.1089/tmj.2014.0238.CrossRefPubMed

22.

von Wangenheim A, de Souza Nobre LF, Tognoli H, Nassar SM, Ho K. User satisfaction with asynchronous telemedicine: a study of users of Santa Catarina's system of telemedicine and telehealth. Telemed J E Health. 2012;18(5):339–46. https://doi.org/10.1089/tmj.2011.0197.CrossRef

23.

Marchell R, Locatis C, Burgess G, Maisiak R, Liu WL, Ackerman M. Patient and provider satisfaction with teledermatology. Telemed J E Health. 2017;23(8):684–90. https://doi.org/10.1089/tmj.2016.0192.CrossRefPubMedPubMedCentral

24.

Mounessa JS, Chapman S, Braunberger T, Qin R, Lipoff JB, Dellavalle RP, et al. A systematic review of satisfaction with teledermatology. J Telemed Telecare. 2018;24(4):263–70. https://doi.org/10.1177/1357633X17696587.CrossRefPubMed

25.

•• Law T, Cronin C, Schuller K, Jing X, Bolon D, Phillips B. Conceptual Framework to Evaluate Health Care Professionals' Satisfaction in Utilizing Telemedicine. J Am Osteopath Assoc. 2019;119(7):435–45. https://doi.org/10.7556/jaoa.2019.080A framework of 5 components of satisfaction with care delivery using TM: professional demographics, care settings, motivations, experiences, and overall satisfaction.CrossRefPubMed

26.

Demiris G. Examining health care providers' participation in telemedicine system design and implementation. In: AMIA Annual Symposium proceedings AMIA Symposium; 2006. p. 906.

27.

Huang J-C. Innovative health care delivery system—a questionnaire survey to evaluate the influence of behavioral factors on individuals' acceptance of telecare. Comput Biol Med. 2013;43(4):281–6. https://doi.org/10.1016/j.compbiomed.2012.12.011.CrossRefPubMed

28.

Rho MJ, Choi IY, Lee J. Predictive factors of telemedicine service acceptance and behavioral intention of physicians. Int J Med Inform. 2014;83(8):559–71. https://doi.org/10.1016/j.ijmedinf.2014.05.005.CrossRefPubMed

29.

Ariens LF, Schussler-Raymakers FM, Frima C, Flinterman A, Hamminga E, Arents BW, et al. Barriers and facilitators to eHealth use in daily practice: perspectives of patients and professionals in dermatology. J Med Internet Res. 2017;19(9):e300. https://doi.org/10.2196/jmir.7512.CrossRefPubMedPubMedCentral

30.

LeRouge C, Garfield MJ, Collins RW. Telemedicine: technology mediated service relationship, encounter, or something else? Int J Med Inform. 2012;81(9):622–36. https://doi.org/10.1016/j.ijmedinf.2012.04.001.CrossRefPubMed

31.

Dünnebeil S, Sunyaev A, Blohm I, Leimeister JM, Krcmar H. Determinants of physicians’ technology acceptance for e-health in ambulatory care. Int J Med Inform. 2012;81(11):746–60. https://doi.org/10.1016/j.ijmedinf.2012.02.002.CrossRefPubMed

32.

Broens TH, Huis in't Veld RM, Vollenbroek-Hutten MM, Hermens HJ, van Halteren AT, Nieuwenhuis LJ. Determinants of successful telemedicine implementations: a literature study. J Telemed Telecare. 2007;13(6):303–9. https://doi.org/10.1258/135763307781644951.CrossRefPubMed

33.

Wade VA, Eliott JA, Hiller JE. Clinician acceptance is the key factor for sustainable telehealth services. Qual Health Res. 2014;24(5):682–94. https://doi.org/10.1177/1049732314528809.CrossRefPubMed

34.

Liu X, Sawada Y, Takizawa T, Sato H, Sato M, Sakamoto H, et al. Doctor-patient communication: a comparison between telemedicine consultation and face-to-face consultation. Internal Med (Tokyo, Japan). 2007;46(5):227–32.CrossRef

35.

Buck S. Nine human factors contributing to the user acceptance of telemedicine applications: a cognitive-emotional approach. J Telemed Telecare. 2009;15(2):55–8. https://doi.org/10.1258/jtt.2008.008007.CrossRefPubMed

36.

• Kissi J, Dai B, Dogbe CS, Banahene J, Ernest O. Predictive factors of physicians' satisfaction with telemedicine services acceptance. Health Informatics J. 2019;1460458219892162. https://doi.org/10.1177/1460458219892162Factors that are predictive of physicians' satisfaction with and acceptance of telemedicine services.

37.

Christensen LF, Gildberg FA, Sibbersen C, Skjoeth MM, Nielsen CT, Hansen JP. Disagreement in satisfaction between patients and providers in the use of videoconferences by depressed adults. Telemed J E Health. 2019;26:614–20. https://doi.org/10.1089/tmj.2019.0055.CrossRefPubMed

Titel: A Review of Patient and Provider Satisfaction with Telemedicine
verfasst von: Mary Nguyen
Morgan Waller
Aarti Pandya
Jay Portnoy
Publikationsdatum: 01.11.2020
Verlag: Springer US
Erschienen in: Current Allergy and Asthma Reports / Ausgabe 11/2020
Print ISSN: 1529-7322
Elektronische ISSN: 1534-6315
DOI: https://doi.org/10.1007/s11882-020-00969-7

Neu im Fachgebiet HNO

Betalaktam-Allergie: praxisnahes Vorgehen beim Delabeling

16.05.2024 Pädiatrische Allergologie Nachrichten

Die große Mehrheit der vermeintlichen Penicillinallergien sind keine. Da das „Etikett“ Betalaktam-Allergie oft schon in der Kindheit erworben wird, kann ein frühzeitiges Delabeling lebenslange Vorteile bringen. Ein Team von Pädiaterinnen und Pädiatern aus Kanada stellt vor, wie sie dabei vorgehen.

Eingreifen von Umstehenden rettet vor Erstickungstod

15.05.2024 Fremdkörperaspiration Nachrichten

Wer sich an einem Essensrest verschluckt und um Luft ringt, benötigt vor allem rasche Hilfe. Dass Umstehende nur in jedem zweiten Erstickungsnotfall bereit waren, diese zu leisten, ist das ernüchternde Ergebnis einer Beobachtungsstudie aus Japan. Doch es gibt auch eine gute Nachricht.

Real-World-Daten sprechen eher für Dupilumab als für Op.

14.05.2024 Rhinosinusitis Nachrichten

Zur Behandlung schwerer Formen der chronischen Rhinosinusitis mit Nasenpolypen (CRSwNP) stehen seit Kurzem verschiedene Behandlungsmethoden zur Verfügung, darunter Biologika, wie Dupilumab, und die endoskopische Sinuschirurgie (ESS). Beim Vergleich der beiden Therapieoptionen war Dupilumab leicht im Vorteil.

Schwindelursache: Massagepistole lässt Otholiten tanzen

14.05.2024 Benigner Lagerungsschwindel Nachrichten

Wenn jüngere Menschen über ständig rezidivierenden Lagerungsschwindel klagen, könnte eine Massagepistole der Auslöser sein. In JAMA Otolaryngology warnt ein Team vor der Anwendung hochpotenter Geräte im Bereich des Nackens.

Update HNO

Bestellen Sie unseren Fach-Newsletter und bleiben Sie gut informiert – ganz bequem per eMail.

Newsletter bestellen

Die Highlights vom Kongress des American College of Cardiology 2024

Springer Medizin

A Review of Patient and Provider Satisfaction with Telemedicine

Abstract

Purpose of Review

Recent Findings

Summary

Neu im Fachgebiet HNO

Betalaktam-Allergie: praxisnahes Vorgehen beim Delabeling

Eingreifen von Umstehenden rettet vor Erstickungstod

Real-World-Daten sprechen eher für Dupilumab als für Op.

Schwindelursache: Massagepistole lässt Otholiten tanzen

Update HNO

Die Highlights vom Kongress des American College of Cardiology 2024

Springer Medizin

Abstract

Purpose of Review

Recent Findings

Summary

Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten

Weitere Artikel der Ausgabe 11/2020

Expression and Clinical Significance of Mucin Gene in Chronic Rhinosinusitis

Traditional Chinese Medicine (TCM) and Allergic Diseases

Clinical Evidence and Biomarkers Linking Allergy and Acute or Chronic Rhinosinusitis in Children: a Systematic Review

Pulmonary Surfactants: a New Therapeutic Target in Asthma

The Child with Elevated IgE and Infection Susceptibility

Asking the Right Questions—Human Factors Considerations for Telemedicine Design

Neu im Fachgebiet HNO

Betalaktam-Allergie: praxisnahes Vorgehen beim Delabeling

Eingreifen von Umstehenden rettet vor Erstickungstod

Real-World-Daten sprechen eher für Dupilumab als für Op.

Schwindelursache: Massagepistole lässt Otholiten tanzen

Update HNO