Erschienen in:
30.01.2018 | Original Article
Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care
verfasst von:
Kathleen C. Thomas, Hillary Owino, Sana Ansari, Leslie Adams, Julianne M. Cyr, Bradley N. Gaynes, Seth W. Glickman
Erschienen in:
Administration and Policy in Mental Health and Mental Health Services Research
|
Ausgabe 4/2018
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Abstract
Little is known about what patients value in psychiatric crisis services or how they compare community-based services with those received in the emergency department. Three focus groups (n = 27) were held of participants who had received psychiatric crisis services in emergency departments or a community mental health center. Participants described care experiences and preferences. Focus groups were audio recorded, transcribed, and coded using a value-based lens. Themes included appreciation for feeling respected, basic comforts, and shared decision-making as foundations of quality care. Participants preferred the community mental health center. Research should address long-term outcomes to motivate change in psychiatric crisis care.