Skip to main content
Erschienen in: Administration and Policy in Mental Health and Mental Health Services Research 4/2018

30.01.2018 | Original Article

Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care

verfasst von: Kathleen C. Thomas, Hillary Owino, Sana Ansari, Leslie Adams, Julianne M. Cyr, Bradley N. Gaynes, Seth W. Glickman

Erschienen in: Administration and Policy in Mental Health and Mental Health Services Research | Ausgabe 4/2018

Einloggen, um Zugang zu erhalten

Abstract

Little is known about what patients value in psychiatric crisis services or how they compare community-based services with those received in the emergency department. Three focus groups (n = 27) were held of participants who had received psychiatric crisis services in emergency departments or a community mental health center. Participants described care experiences and preferences. Focus groups were audio recorded, transcribed, and coded using a value-based lens. Themes included appreciation for feeling respected, basic comforts, and shared decision-making as foundations of quality care. Participants preferred the community mental health center. Research should address long-term outcomes to motivate change in psychiatric crisis care.
Anhänge
Nur mit Berechtigung zugänglich
Literatur
Zurück zum Zitat Alston, C., Berger, Z., Brownlee, S., Elwyn, G., Fowler, F. J. Jr., Hall, L. K., … Henderson, D. (2014). Shared decision-making strategies for best care: Patient decision aids. Institute of Medicine Roundtable on Value and Science-driven Health Care. Alston, C., Berger, Z., Brownlee, S., Elwyn, G., Fowler, F. J. Jr., Hall, L. K., … Henderson, D. (2014). Shared decision-making strategies for best care: Patient decision aids. Institute of Medicine Roundtable on Value and Science-driven Health Care.
Zurück zum Zitat Centers for Disease Control and Prevention (CDC). (2013). Emergency department visits by patients with mental health disorders–North Carolina, 2008–2010. MMWR Morbidity and Mortality Weekly Report, 62(23), 469–472. Centers for Disease Control and Prevention (CDC). (2013). Emergency department visits by patients with mental health disorders–North Carolina, 2008–2010. MMWR Morbidity and Mortality Weekly Report, 62(23), 469–472.
Zurück zum Zitat Creed, J. O., Cyr, J. M., Owino, H., Box, S. E., Ives-Rublee, M., Sheitman, B. … Glickman, S. W. (2018). Prehospital diversion and subsequent treatment of patients with acute behavioral health disorders at a community mental health center. Academic Emergency Medicine, 22, S199–S200. Creed, J. O., Cyr, J. M., Owino, H., Box, S. E., Ives-Rublee, M., Sheitman, B. … Glickman, S. W. (2018). Prehospital diversion and subsequent treatment of patients with acute behavioral health disorders at a community mental health center. Academic Emergency Medicine, 22, S199–S200.
Zurück zum Zitat Fenton, W. S., Hoch, J. S., Herrell, J. M., Mosher, L., & Dixon, L. (2002). Cost and cost-effectiveness of hospital vs residential crisis care for patients who have serious mental illness. Archives of General Psychiatry, 59(4), 357–364.CrossRefPubMed Fenton, W. S., Hoch, J. S., Herrell, J. M., Mosher, L., & Dixon, L. (2002). Cost and cost-effectiveness of hospital vs residential crisis care for patients who have serious mental illness. Archives of General Psychiatry, 59(4), 357–364.CrossRefPubMed
Zurück zum Zitat Hackman, A. L., Goldberg, R. W., Brown, C. H., Fang, L. J., Dickerson, F. B., Wohlheiter, K., … Dixon, L. (2006). Use of emergency department services for somatic reasons by people with serious mental illness. Psychiatric Services, 57(4), 563–566.CrossRefPubMed Hackman, A. L., Goldberg, R. W., Brown, C. H., Fang, L. J., Dickerson, F. B., Wohlheiter, K., … Dixon, L. (2006). Use of emergency department services for somatic reasons by people with serious mental illness. Psychiatric Services, 57(4), 563–566.CrossRefPubMed
Zurück zum Zitat Hahn, I. H., Grynderup, M. B., Dalsgaard, S. B., Thomsen, J. F., Hansen, A. M., Kærgaard, A., … Kolstad, H. A. (2011). Does outdoor work during the winter season protect against depression and mood difficulties? Scandinavian Journal of Work, Environment & Health, 37(5), 446–449. https://doi.org/10.5271/sjweh.3155.CrossRef Hahn, I. H., Grynderup, M. B., Dalsgaard, S. B., Thomsen, J. F., Hansen, A. M., Kærgaard, A., … Kolstad, H. A. (2011). Does outdoor work during the winter season protect against depression and mood difficulties? Scandinavian Journal of Work, Environment & Health, 37(5), 446–449. https://​doi.​org/​10.​5271/​sjweh.​3155.CrossRef
Zurück zum Zitat Halmer, T. C., Beall, R. C., Shah, A. A., & Dark, C. (2015). Health policy considerations in treating mental and behavioral health emergencies in the United States. Emergency Medicine Clinics of North America, 33(4), 875–891.CrossRefPubMed Halmer, T. C., Beall, R. C., Shah, A. A., & Dark, C. (2015). Health policy considerations in treating mental and behavioral health emergencies in the United States. Emergency Medicine Clinics of North America, 33(4), 875–891.CrossRefPubMed
Zurück zum Zitat Hamilton, J. E., Desai, P. V., Hoot, N. R., Gearing, R. E., Jeong, S., Meyer, T. D., … Begley, C. E. (2016). Factors associated with the likelihood of hospitalization following emergency department visits for behavioral health conditions. Academic Emergency Medicine, 23(11), 1257–1266. https://doi.org/10.1111/acem.13044.CrossRef Hamilton, J. E., Desai, P. V., Hoot, N. R., Gearing, R. E., Jeong, S., Meyer, T. D., … Begley, C. E. (2016). Factors associated with the likelihood of hospitalization following emergency department visits for behavioral health conditions. Academic Emergency Medicine, 23(11), 1257–1266. https://​doi.​org/​10.​1111/​acem.​13044.CrossRef
Zurück zum Zitat Institute of Medicine (US) Committee on Crossing the Quality Chasm: Adaptation to Mental Health and Addictive Disorders. (2006). Improving the quality of health care for mental and substance-use conditions: Quality chasm series. Washington, D.C.: National Academies Press. Institute of Medicine (US) Committee on Crossing the Quality Chasm: Adaptation to Mental Health and Addictive Disorders. (2006). Improving the quality of health care for mental and substance-use conditions: Quality chasm series. Washington, D.C.: National Academies Press.
Zurück zum Zitat Kessler, R. C., Berglund, P. A., Bruce, M. L., Koch, J. R., Laska, E. M., Leaf, P. J., … Wang, P. S. (2001). The prevalence and correlates of untreated serious mental illness. Health Services Research, 36(6 Pt 1), 987–1007.PubMedPubMedCentral Kessler, R. C., Berglund, P. A., Bruce, M. L., Koch, J. R., Laska, E. M., Leaf, P. J., … Wang, P. S. (2001). The prevalence and correlates of untreated serious mental illness. Health Services Research, 36(6 Pt 1), 987–1007.PubMedPubMedCentral
Zurück zum Zitat Lunsky, Y., Lin, E., Balogh, R., Klein-Geltink, J., Wilton, A. S., & Kurdyak, P. (2012). Emergency department visits and use of outpatient physician services by adults with developmental disability and psychiatric disorder. The Canadian Journal of Psychiatry, 57(10), 601–607.CrossRefPubMed Lunsky, Y., Lin, E., Balogh, R., Klein-Geltink, J., Wilton, A. S., & Kurdyak, P. (2012). Emergency department visits and use of outpatient physician services by adults with developmental disability and psychiatric disorder. The Canadian Journal of Psychiatry, 57(10), 601–607.CrossRefPubMed
Zurück zum Zitat McPherson, S., Barbosa-Leiker, C., Daratha, K., Short, R., McDonell, M. G., Alicic, R., … Tuttle, K. (2014). Association of co-occurring serious mental illness with emergency hospitalization in people with chronic kidney disease. American Journal of Nephrology, 39(3), 260–267. https://doi.org/10.1159/000360095.CrossRefPubMed McPherson, S., Barbosa-Leiker, C., Daratha, K., Short, R., McDonell, M. G., Alicic, R., … Tuttle, K. (2014). Association of co-occurring serious mental illness with emergency hospitalization in people with chronic kidney disease. American Journal of Nephrology, 39(3), 260–267. https://​doi.​org/​10.​1159/​000360095.CrossRefPubMed
Zurück zum Zitat O’Malley, A. S., Gerland, A. M., Pham, H. H., & Berenson, R. A. (2005). Rising pressure: Hospital emergency departments as barometers of the health care system. Issue Brief Center for Studying Health System Change, 101, 1–4. O’Malley, A. S., Gerland, A. M., Pham, H. H., & Berenson, R. A. (2005). Rising pressure: Hospital emergency departments as barometers of the health care system. Issue Brief Center for Studying Health System Change, 101, 1–4.
Zurück zum Zitat O’Regan, C., & Ryan, M. (2009). Patient satisfaction with an emergency department psychiatric service. International Journal of Health Care Quality Assurance, 22(5), 525–534.CrossRefPubMed O’Regan, C., & Ryan, M. (2009). Patient satisfaction with an emergency department psychiatric service. International Journal of Health Care Quality Assurance, 22(5), 525–534.CrossRefPubMed
Zurück zum Zitat Park, J. M., Park, L. T., Siefert, C. J., Abraham, M. E., Fry, C. R., & Silvert, M. S. (2009). Factors associated with extended length of stay for patients presenting to an urban psychiatric emergency service: A case-control study. Journal of Behavioral Health Services Resesarch, 36(3), 300–308. https://doi.org/10.1007/s11414-008-9160-0.CrossRef Park, J. M., Park, L. T., Siefert, C. J., Abraham, M. E., Fry, C. R., & Silvert, M. S. (2009). Factors associated with extended length of stay for patients presenting to an urban psychiatric emergency service: A case-control study. Journal of Behavioral Health Services Resesarch, 36(3), 300–308. https://​doi.​org/​10.​1007/​s11414-008-9160-0.CrossRef
Zurück zum Zitat Reavley, N. J., Yap, M. B., Wright, A., & Jorm, A. F. (2011). Actions taken by young people to deal with mental disorders: Findings from an Australian national survey of youth. Early Intervention Psychiatry, 5(4), 335–342.CrossRef Reavley, N. J., Yap, M. B., Wright, A., & Jorm, A. F. (2011). Actions taken by young people to deal with mental disorders: Findings from an Australian national survey of youth. Early Intervention Psychiatry, 5(4), 335–342.CrossRef
Zurück zum Zitat Saldana, J. (2009). First cycle coding methods. In J. Saldana (Ed.) The coding manual for qualitative researchers, (1st edn., pp. 89–93). London: Sage. Saldana, J. (2009). First cycle coding methods. In J. Saldana (Ed.) The coding manual for qualitative researchers, (1st edn., pp. 89–93). London: Sage.
Zurück zum Zitat Smith, J. L., De Nadai, A. S., Storch, E. A., Langland-Orban, B., Pracht, E., & Petrila, J. (2016). Correlates of length of stay and boarding in Florida Emergency Departments for patients with psychiatric diagnoses. Psychiatric Services, 67(11), 1169–1174.CrossRefPubMed Smith, J. L., De Nadai, A. S., Storch, E. A., Langland-Orban, B., Pracht, E., & Petrila, J. (2016). Correlates of length of stay and boarding in Florida Emergency Departments for patients with psychiatric diagnoses. Psychiatric Services, 67(11), 1169–1174.CrossRefPubMed
Zurück zum Zitat Swanson, J. W., Swartz, M. S., Elbogen, E. B., Van Dorn, R. A., Ferron, J., Wagner, H. R., … Kim, M. (2006). Facilitated psychiatric advance directives: A randomized trial of an intervention to foster advance treatment planning among persons with severe mental illness. American Journal of Psychiatry, 163(11), 1943–1951.CrossRefPubMedPubMedCentral Swanson, J. W., Swartz, M. S., Elbogen, E. B., Van Dorn, R. A., Ferron, J., Wagner, H. R., … Kim, M. (2006). Facilitated psychiatric advance directives: A randomized trial of an intervention to foster advance treatment planning among persons with severe mental illness. American Journal of Psychiatry, 163(11), 1943–1951.CrossRefPubMedPubMedCentral
Zurück zum Zitat Swartz, M., & Morrissey, J. (2003). Mental health care in North Carolina: Challenges on the road to reform. North Carolina Medical Journal, 64(5), 205–211.PubMed Swartz, M., & Morrissey, J. (2003). Mental health care in North Carolina: Challenges on the road to reform. North Carolina Medical Journal, 64(5), 205–211.PubMed
Zurück zum Zitat Swartz, M. S. (2016). Emergency department boarding: Nowhere else to go. Psychiatric Services, 67(11), 1163.CrossRefPubMed Swartz, M. S. (2016). Emergency department boarding: Nowhere else to go. Psychiatric Services, 67(11), 1163.CrossRefPubMed
Zurück zum Zitat Thomas, K. C., Ellis, A. R., Konrad, T. R., & Morrissey, J. P. (2012). North Carolina’s mental health workforce: Unmet need, maldistribution, and no quick fixes. North Carolina Medical Journal, 73(3), 161–168.PubMed Thomas, K. C., Ellis, A. R., Konrad, T. R., & Morrissey, J. P. (2012). North Carolina’s mental health workforce: Unmet need, maldistribution, and no quick fixes. North Carolina Medical Journal, 73(3), 161–168.PubMed
Zurück zum Zitat Wand, T., D’Abrew, N., Acret, L., & White, K. (2016). Evaluating a new model of nurse-led emergency department mental health care in Australia; perspectives of key informants. International Emergency Nursing, 24, 16–21.CrossRefPubMed Wand, T., D’Abrew, N., Acret, L., & White, K. (2016). Evaluating a new model of nurse-led emergency department mental health care in Australia; perspectives of key informants. International Emergency Nursing, 24, 16–21.CrossRefPubMed
Zurück zum Zitat Wise-Harris, D., Pauly, D., Kahan, D., Tan de Bibiana, J., Hwang, S. W., & Stergiopoulos, V. (2016). “Hospital was the Only Option”: Experiences of frequent emergency department users in mental health. Administration and Policy in Mental Health, 44, 405–412.CrossRef Wise-Harris, D., Pauly, D., Kahan, D., Tan de Bibiana, J., Hwang, S. W., & Stergiopoulos, V. (2016). “Hospital was the Only Option”: Experiences of frequent emergency department users in mental health. Administration and Policy in Mental Health, 44, 405–412.CrossRef
Zurück zum Zitat Zeller, S., Calma, N., & Stone, A. (2014). Effect of a regional dedicated psychiatric emergency service on boarding and hospitalization of psychiatric patients in area emergency departments. Western Journal of Emergency Medicine, 15(1), 1–6.CrossRefPubMedPubMedCentral Zeller, S., Calma, N., & Stone, A. (2014). Effect of a regional dedicated psychiatric emergency service on boarding and hospitalization of psychiatric patients in area emergency departments. Western Journal of Emergency Medicine, 15(1), 1–6.CrossRefPubMedPubMedCentral
Metadaten
Titel
Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care
verfasst von
Kathleen C. Thomas
Hillary Owino
Sana Ansari
Leslie Adams
Julianne M. Cyr
Bradley N. Gaynes
Seth W. Glickman
Publikationsdatum
30.01.2018
Verlag
Springer US
Erschienen in
Administration and Policy in Mental Health and Mental Health Services Research / Ausgabe 4/2018
Print ISSN: 0894-587X
Elektronische ISSN: 1573-3289
DOI
https://doi.org/10.1007/s10488-018-0849-y

Weitere Artikel der Ausgabe 4/2018

Administration and Policy in Mental Health and Mental Health Services Research 4/2018 Zur Ausgabe

Demenzkranke durch Antipsychotika vielfach gefährdet

23.04.2024 Demenz Nachrichten

Wenn Demenzkranke aufgrund von Symptomen wie Agitation oder Aggressivität mit Antipsychotika behandelt werden, sind damit offenbar noch mehr Risiken verbunden als bislang angenommen.

Weniger postpartale Depressionen nach Esketamin-Einmalgabe

Bislang gibt es kein Medikament zur Prävention von Wochenbettdepressionen. Das Injektionsanästhetikum Esketamin könnte womöglich diese Lücke füllen.

„Psychotherapie ist auch bei sehr alten Menschen hochwirksam!“

22.04.2024 DGIM 2024 Kongressbericht

Die Kombination aus Medikamenten und Psychotherapie gilt als effektivster Ansatz bei Depressionen. Das ist bei betagten Menschen nicht anders, trotz Besonderheiten.

Auf diese Krankheiten bei Geflüchteten sollten Sie vorbereitet sein

22.04.2024 DGIM 2024 Nachrichten

Um Menschen nach der Flucht aus einem Krisengebiet bestmöglich medizinisch betreuen zu können, ist es gut zu wissen, welche Erkrankungen im jeweiligen Herkunftsland häufig sind. Dabei hilft eine Internetseite der CDC (Centers for Disease Control and Prevention).

Update Psychiatrie

Bestellen Sie unseren Fach-Newsletter und bleiben Sie gut informiert.