Background
Methods
Samples
Measures
Statistical analysis
Results
Development of the questionnaire to measure satisfaction with inpatient psychiatric services
Description of sample characteristics and related factors
Variables | Family members (n = 1598) |
---|---|
Sex | |
Male | 858 (53.69) |
Female | 740 (46.31) |
Agea | |
≤ 30 | 166 (10.39) |
31–40 | 299 (18.71) |
41–50 | 498 (31.16) |
51–60 | 403 (25.22) |
>60 | 232 (14.52) |
Relationship with patients | |
Parents | 560 (35.04) |
Spouses | 460 (28.79) |
Offspring | 213 (13.33) |
Sibling | 240 (15.02) |
Others | 125 (7.82) |
Educational background | |
Elementary school | 257 (16.08) |
Middle school | 410 (25.66) |
High school | 528 (33.04) |
College education | 374 (23.40) |
Graduate education | 29 (1.81) |
Variables | Patients |
---|---|
Sex | |
Male | 767 (48.00) |
Female | 831 (52.00) |
Insurance-pay | |
Yes | 1215 (76.03) |
No | 383 (23.97) |
Frist time of psychiatric hospitalization | |
Yes | 705 (44.12) |
No | 893 (55.88) |
Involuntary admission | |
Yes | 701 (43.86) |
No | 897 (56.13) |
Length of stay (days)a | |
≤ 20 | 506 (25.41) |
21–40 | 593 (37.11) |
41–60 | 274 (17.15) |
>60 | 325 (20.34) |
Diagnosis | |
Schizophrenia and related disorders | 757 (47.37) |
Mood disorder | 483 (30.23) |
Others diagnosis | 358 (22.40) |
GAF of admissionb | |
≤ 20 | 283 (17.71) |
21–40 | 352 (22.03) |
41–60 | 659 (41.24) |
>60 | 304 (19.02) |
ECT treatmentc | |
0 | 1364 (85.36) |
≥ 1 | 234 (14.64) |
Treatment response | |
Marked improvement | 925 (57.88) |
Improvement | 591 (36.98) |
Somewhat improvement | 73 (4.57) |
No change or worse | 9 (0.56) |
Number of Psychologic treatment per dayd | |
≤ 0.4 | 894 (55.94) |
0.5–1.0 | 583 (36.48) |
>1.0 | 121 (7.57) |
Total payment (RMBs)e | |
≤ 10,000 | 471 (29.47) |
10,001–20,000 | 540 (33.79) |
20,001–30,000 | 286 (17.90) |
>30,000 | 301 (18.84) |
Self-payment (RMBs)f | |
≤ 5000 | 919 (57.51) |
5001–10,000 | 305 (19.09) |
10,001–20,000 | 209 (13.08) |
>20,000 | 165 (10.33) |
Family satisfaction scores and related factors
Total satisfaction score | General satisfaction score | Costs satisfaction score | Medical services satisfaction score | Privacy protection satisfaction score | Doctor-family communication satisfaction score | |||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Sexa | P = 0.27 | P = 0.48 | P = 0.49 | P = 0.95 | P = 0.07 | P = 0.11 | ||||||
Male | 23.52 ± 2.48 | 4.72 ± 0.51 | 4.59 ± 0.67 | 4.72 ± 0.54 | 4.74 ± 0.51 | 4.73 ± 0.55 | ||||||
Female | 23.38 ± 2.44 | 4.70 ± 0.51 | 4.57 ± 0.66 | 4.71 ± 0.50 | 4.69 ± 0.54 | 4.69 ± 0.56 | ||||||
Ageb | P = 0.65 | P = 0.95 | P = 0.32 | P = 0.69 | P = 0.83 | P = 0.45 | ||||||
≤ 30 | 23.19 ± 2.62 | 4.71 ± 0.50 | 4.48 ± 0.78 | 4.67 ± 0.54 | 4.68 ± 0.56 | 4.64 ± 0.66 | ||||||
31–40 | 23.55 ± 2.37 | 4.72 ± 0.51 | 4.61 ± 0.63 | 4.74 ± 0.48 | 4.73 ± 0.49 | 4.73 ± 0.52 | ||||||
41–50 | 23.46 ± 2.49 | 4.70 ± 0.52 | 4.58 ± 0.64 | 4.71 ± 0.55 | 4.73 ± 0.54 | 4.73 ± 0.57 | ||||||
51–60 | 23.36 ± 2.41 | 4.71 ± 0.51 | 4.58 ± 0.67 | 4.72 ± 0.50 | 4.71 ± 0.52 | 4.70 ± 0.52 | ||||||
>60 | 23.50 ± 2.51 | 4.73 ± 0.52 | 4.67 ± 0.64 | 4.70 ± 0.54 | 4.73 ± 0.51 | 4.71 ± 0.53 | ||||||
Educational levelb | P = 0.03 | P = 0.02 | P = 0.01 | P < 0.01 | P = 0.03 | P = 0.02 | ||||||
Elementary school | 22.98 ± 2.50 | 4.64 ± 0.54 | 4.47 ± 0.64 | 4.59 ± 0.58 | 4.63 ± 0.54 | 4.63 ± 0.55 | ||||||
Middle school | 23.37 ± 2.50 | 4.69 ± 0.51 | 4.55 ± 0.71 | 4.71 ± 0.51 | 4.70 ± 0.54 | 4.70 ± 0.56 | ||||||
High school | 23.56 ± 2.54 | 4.72 ± 0.53 | 4.63 ± 0.61 | 4.75 ± 0.46 | 4.75 ± 0.51 | 4.74 ± 0.51 | ||||||
College | 23.61 ± 2.49 | 4.74 ± 0.50 | 4.63 ± 0.64 | 4.76 ± 0.51 | 4.74 ± 0.55 | 4.72 ± 0.61 | ||||||
Graduate education | 24.44 ± 1.35 | 4.89 ± 0.30 | 4.82 ± 0.38 | 4.89 ± 0.30 | 4.86 ± 0.35 | 4.96 ± 0.18 | ||||||
Relationship with patientsb | P = 0.32 | P = 0.23 | P = 0.21 | P = 0.74 | P = 0.37 | P = 0.38 | ||||||
Parents | 23.42 ± 2.35 | 4.70 ± 0.50 | 4.55 ± 0.66 | 4.71 ± 0.50 | 4.73 ± 0.49 | 4.72 ± 0.48 | ||||||
Spouses | 23.44 ± 2.58 | 4.71 ± 0.53 | 4.59 ± 0.69 | 4.72 ± 0.52 | 4.72 ± 0.54 | 4.69 ± 0.60 | ||||||
Offspring | 23.32 ± 2.89 | 4.68 ± 0.59 | 4.57 ± 0.72 | 4.69 ± 0.59 | 4.68 ± 0.58 | 4.68 ± 0.65 | ||||||
Sibling | 23.45 ± 2.31 | 4.71 ± 0.49 | 4.58 ± 0.63 | 4.72 ± 0.54 | 4.71 ± 0.55 | 4.72 ± 0.59 | ||||||
Others | 23.89 ± 1.99 | 4.81 ± 0.38 | 4.71 ± 0.50 | 4.77 ± 0.43 | 4.80 ± 0.43 | 4.79 ± 0.44 | ||||||
Insurance-paya | P = 0.58 | P = 0.39 | P = 0.14 | P = 0.77 | P = 0.85 | P = 0.84 | ||||||
Yes | 23.47 ± 2.44 | 4.72 ± 0.51 | 4.59 ± 0.64 | 4.72 ± 0.51 | 4.72 ± 0.53 | 4.71 ± 0.56 | ||||||
No | 23.39 ± 2.55 | 4.69 ± 0.53 | 4.54 ± 0.73 | 4.71 ± 0.54 | 4.72 ± 0.51 | 4.72 ± 0.52 | ||||||
Frist time of psychiatric hospitalizationa | P = 0.21 | P = 0.11 | P = 0.11 | P = 0.82 | P = 0.47 | P = 0.18 | ||||||
Yes | 23.37 ± 2.63 | 4.69 ± 0.55 | 4.55 ± 0.71 | 4.71 ± 0.53 | 4.71 ± 0.53 | 4.69 ± 0.58 | ||||||
No | 23.52 ± 2.33 | 4.73 ± 0.48 | 4.60 ± 0.62 | 4.72 ± 0.51 | 4.73 ± 0.52 | 4.73 ± 0.53 | ||||||
Involuntary admissiona | P = 0.27 | P = 0.56 | P = 0.83 | P = 0.23 | P = 0.10 | P = 0.16 | ||||||
Yes | 23.52 ± 2.50 | 4.72 ± 0.52 | 4.58 ± 0.68 | 4.73 ± 0.53 | 4.74 ± 0.50 | 4.73 ± 0.55 | ||||||
No | 23.39 ± 2.44 | 4.70 ± 0.50 | 4.58 ± 0.64 | 4.70 ± 0.53 | 4.70 ± 0.54 | 4.69 ± 0.55 | ||||||
Diagnosisb | P = 0.30 | P = 0.66 | P = 0.55 | P = 0.76 | P = 0.20 | P = 0.04 | ||||||
Schizophrenia and related disorders | 23.47 ± 2.39 | 4.72 ± 0.50 | 4.58 ± 0.65 | 4.71 ± 0.51 | 4.72 ± 0.49 | 4.72 ± 0.53 | ||||||
Mood disorder | 23.55 ± 2.25 | 4.71 ± 0.48 | 4.60 ± 0.65 | 4.73 ± 0.48 | 4.74 ± 0.46 | 4.75 ± 0.47 | ||||||
Others diagnosis | 23.29 ± 2.88 | 4.69 ± 0.57 | 4.55 ± 0.71 | 4.70 ± 0.60 | 4.68 ± 0.65 | 4.65 ± 0.70 | ||||||
Treatment responseb | P < 0.01 | P = 0.01 | P = 0.06 | P < 0.01 | P = 0.03 | P < 0.01 | ||||||
Marked improvement | 23.62 ± 2.36 | 4.74 ± 0.48 | 4.61 ± 0.65 | 4.76 ± 0.47 | 4.75 ± 0.50 | 4.75 ± 0.53 | ||||||
Improvement | 23.16 ± 2.63 | 4.66 ± 0.55 | 4.52 ± 0.68 | 4.64 ± 0.59 | 4.67 ± 0.56 | 4.64 ± 0.60 | ||||||
Somewhat improvement | 23.07 ± 2.28 | 4.61 ± 0.48 | 4.43 ± 0.63 | 4.62 ± 0.53 | 4.65 ± 0.46 | 4.55 ± 0.43 | ||||||
No change or worse | 22.45 ± 1.01 | 4.46 ± 0.43 | 4.37 ± 0.49 | 4.57 ± 0.52 | 4.58 ± 0.33 | 4.52 ± 0.55 | ||||||
Length of stay (days)b | P = 0.59 | P = 0.44 | P = 0.47 | P = 0.53 | P = 0.67 | P = 0.63 | ||||||
≤ 20 | 23.53 ± 2.46 | 4.74 ± 0.48 | 4.62 ± 0.64 | 4.73 ± 0.52 | 4.72 ± 0.57 | 4.71 ± 0.58 | ||||||
21–40 | 23.50 ± 2.52 | 4.71 ± 0.53 | 4.58 ± 0.67 | 4.73 ± 0.52 | 4.74 ± 0.51 | 4.73 ± 0.55 | ||||||
41–60 | 23.41 ± 2.21 | 4.69 ± 0.49 | 4.56 ± 0.63 | 4.69 ± 0.51 | 4.72 ± 0.47 | 4.72 ± 0.51 | ||||||
>60 | 23.31 ± 2.58 | 4.69 ± 0.54 | 4.54 ± 0.70 | 4.69 ± 0.52 | 4.69 ± 0.53 | 4.68 ± 0.57 | ||||||
GAF at admissionb | P = 0.85 | P = 0.70 | P = 0.88 | P = 0.72 | P = 0.89 | P = 0.66 | ||||||
≤ 20 | 23.53 ± 2.33 | 4.74 ± 0.46 | 4.56 ± 0.68 | 4.75 ± 0.46 | 4.74 ± 0.50 | 4.72 ± 0.55 | ||||||
21–40 | 23.55 ± 2.41 | 4.73 ± 0.51 | 4.61 ± 0.64 | 4.72 ± 0.52 | 4.73 ± 0.48 | 4.74 ± 0.51 | ||||||
41–60 | 23.39 ± 2.63 | 4.69 ± 0.55 | 4.57 ± 0.69 | 4.70 ± 0.54 | 4.71 ± 0.56 | 4.69 ± 0.59 | ||||||
>60 | 23.42 ± 2.30 | 4.71 ± 0.48 | 4.56 ± 0.62 | 4.70 ± 0.55 | 4.71 ± 0.51 | 4.71 ± 0.53 | ||||||
ECT treatmenta | P = 0.38 | P = 0.71 | P = 0.14 | P = 0.25 | P = 0.64 | P = 0.74 | ||||||
0 | 23.48 ± 2.46 | 4.71 ± 0.51 | 4.59 ± 0.66 | 4.72 ± 0.52 | 4.72 ± 0.52 | 4.71 ± 0.56 | ||||||
≥1 | 23.32 ± 2.51 | 4.70 ± 0.52 | 4.52 ± 0.69 | 4.68 ± 0.54 | 4.70 ± 0.51 | 4.70 ± 0.52 | ||||||
Total payment (RMBs)b | P = 0.10 | P = 0.07 | P = 0.04 | P = 0.53 | P < 0.01 | P = 0.24 | ||||||
≤ 10,000 | 23.64 ± 2.25 | 4.74 ± 0.48 | 4.64 ± 0.59 | 4.74 ± 0.49 | 4.75 ± 0.49 | 4.74 ± 0.52 | ||||||
10,001–20,000 | 23.26 ± 2.59 | 4.67 ± 0.54 | 4.55 ± 0.69 | 4.69 ± 0.53 | 4.66 ± 0.57 | 4.67 ± 0.57 | ||||||
20,001–30,000 | 23.47 ± 2.38 | 4.72 ± 0.51 | 4.51 ± 0.70 | 4.71 ± 0.51 | 4.77 ± 0.46 | 4.73 ± 0.54 | ||||||
>30,000 | 23.49 ± 2.64 | 4.73 ± 0.53 | 4.59 ± 0.68 | 4.72 ± 0.56 | 4.72 ± 0.54 | 4.72 ± 0.59 | ||||||
Self-payment (RMBs)b | P < 0.01 | P < 0.01 | P < 0.01 | P < 0.01 | P = 0.01 | P < 0.01 | ||||||
≤ 5000 | 23.79 ± 3.30 | 4.78 ± 0.46 | 4.64 ± 0.58 | 4.78 ± 0.46 | 4.77 ± 0.48 | 4.76 ± 0.52 | ||||||
5001–10,000 | 23.73 ± 2.24 | 4.73 ± 0.48 | 4.62 ± 0.64 | 4.73 ± 0.49 | 4.73 ± 0.51 | 4.74 ± 0.52 | ||||||
10,001–20,000 | 23.59 ± 2.27 | 4.63 ± 0.52 | 4.40 ± 0.87 | 4.63 ± 0.55 | 4.69 ± 0.46 | 4.67 ± 0.48 | ||||||
>20,000 | 23.03 ± 2.47 | 4.58 ± 0.66 | 4.40 ± 0.77 | 4.61 ± 0.69 | 4.62 ± 0.66 | 4.56 ± 0.75 | ||||||
Number of Psychologic treatment per dayb | P < 0.01 | P < 0.01 | P < 0.01 | P = 0.09 | P = 0.02 | P < 0.01 | ||||||
≤ 0.4 | 23.28 ± 2.69 | 4.68 ± 0.56 | 4.53 ± 0.71 | 4.69 ± 0.56 | 4.69 ± 0.56 | 4.67 ± 0.59 | ||||||
0.5–1.0 | 23.65 ± 2.14 | 4.74 ± 0.46 | 4.62 ± 0.68 | 4.73 ± 0.48 | 4.74 ± 0.48 | 4.76 ± 0.48 | ||||||
>1.0 | 23.83 ± 2.12 | 4.81 ± 0.40 | 4.65 ± 0.56 | 4.80 ± 0.42 | 4.82 ± 0.40 | 4.78 ± 0.59 |
Multi-level multiple logistic regression analyses of the Total satisfaction score
Variables | Odds Ratio | 95% CI (Lower) | 95% CI (Upper) |
---|---|---|---|
Educational background (ref: Elementary school) | |||
Middle school** | 1.86 | 1.33 | 2.60 |
High school** | 2.08 | 1.46 | 2.97 |
College education** | 2.22 | 1.56 | 3.14 |
Graduate education** | 3.95 | 1.47 | 10.64 |
Treatment response (ref: Marked improvement) | |||
Improvement | 0.72 | 0.13 | 4.03 |
Somewhat improvement | 0.64 | 0.12 | 3.35 |
No change or worse | 0.39 | 0.08 | 2.05 |
Self-payment (ref: ≤5000) | |||
5001–10,000 | 1.06 | 0.79 | 1.42 |
10,001–20,000 | 0.90 | 0.65 | 1.26 |
>20,000 | 0.81 | 0.56 | 1.16 |
Psychologic treatment times per day (ref: ≤0.40) | |||
0.41–1.0** | 1.41 | 1.11 | 1.78 |
>1.0** | 1.90 | 1.21 | 2.98 |
Doctor-bed-ratio (ref: ≤0.15) | |||
0.16–0.23 | 1.28 | 0.93 | 1.75 |
>0.23* | 1.92 | 1.29 | 2.86 |
Nurse-bed-ratio (ref: ≤0.32) | |||
0.33–0.4* | 1.53 | 1.06 | 2.21 |
>0.4** | 4.46 | 3.03 | 6.55 |
Psychologist-bed-ratio (ref: ≤0.006) | |||
0.007–0.02 | 1.08 | 0.84 | 1.38 |
>0.02** | 3.21 | 2.29 | 4.48 |