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Erschienen in: Journal of Gambling Studies 4/2021

19.01.2021 | Original Paper

Examining Player Engagement with and Attitudes Toward a Gambling Play Management System

verfasst von: Timothy C. Edson, Matthew A. Tom, Debi A. LaPlante

Erschienen in: Journal of Gambling Studies | Ausgabe 4/2021

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Abstract

Play management systems are prevention tools designed to help people who gamble avoid intemperate gambling outcomes by staying within predetermined budgets. This study examined gaming patrons’ reported use of and attitudes towards the PlayMyWay play management system. We report upon the results of a survey of 1951 Marquee Rewards cardholders, including 153 individuals who were currently or previously enrolled in PlayMyWay. Users who did not enroll in PlayMyWay, despite knowing about it, typically said they did so because they believed that they did not need reminders and warnings about gambling. Although PlayMyWay users generally found the system easy to use, most reported that they paid little attention to notifications and tended to react negatively to them. Users who screened positive on the Brief Biosocial Gambling Screen were more likely to un-enroll from PlayMyWay, were less likely to report that they heeded notifications, and were more likely to respond negatively to notifications than users who screened negative. To improve the efficacy of PlayMyWay and similar play management systems, we recommend enhancing or adjusting on-machine messaging and highlighting additional features, such as play-tracking mechanisms, which could help to emphasize the idea that budget self-tracking is for everyone, not just people who might have gambling-related problems. Future research on play management systems should attempt to understand how to make budget compliance aspects of play management more effective.
Fußnoten
1
A follow up report (Tom, Edson, Shaffer, Singh, & LaPlante, 2019) included an in-depth examination of MGC motives and goals for PlayMyWay, a technical report of data issues associated with the PlayMyWay system, and a patron survey, the latter of which provided the source data for the current study.
 
2
Steady users included users who did not un-enroll or change budgets within the same day of receiving a notification.
 
3
Full documentation for this survey can be found in Tom et al., 2019, "System Experiences and Gambling Behavior" Section.
 
4
Raw SUS scores are on a 0–40 range, but are multiplied by 2.5 to convert them to a 0–100 range.
 
5
This question specifically asked participants how often they had visited a Slots parlor/casino in Massachusetts in the past 12 months. At the time this survey was administered, however, PPC was the only licensed operating casino in Massachusetts.
 
6
41 participants did not answer one or more SUS items, precluding this calculation.
 
7
∞ represents a value of infinite. Fisher’s exact tests of distributions with zero cell counts yield odds ratio values of infinite.
 
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Metadaten
Titel
Examining Player Engagement with and Attitudes Toward a Gambling Play Management System
verfasst von
Timothy C. Edson
Matthew A. Tom
Debi A. LaPlante
Publikationsdatum
19.01.2021
Verlag
Springer US
Erschienen in
Journal of Gambling Studies / Ausgabe 4/2021
Elektronische ISSN: 1573-3602
DOI
https://doi.org/10.1007/s10899-021-10002-9

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