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Pediatric Nephrology

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01.08.2012 | Original Article

Migration background and patient satisfaction in a pediatric nephrology outpatient clinic

verfasst von: Dan Züllich, Miriam Zimmering, Thomas Keil, Uwe Querfeld

Erschienen in: Pediatric Nephrology | Ausgabe 8/2012

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Abstract

Background

We examined the association of a migration background and patient satisfaction in a pediatric nephrology outpatient clinic in Germany.

Methods

This was a cross-sectional study of 348 families presenting at the Pediatric Nephrology Outpatient Department of Charité University Children’s Hospital in Berlin during 2008. Parents were asked to complete a questionnaire containing basic sociodemographic information, a subjective categorical rating of disease severity and communication with the medical team, and a validated patient satisfaction score (ZUF-8) derived from a customer satisfaction score used by industry and modified for healthcare providers.

Results

Of the 348 families included in the study, 131 patients (38 %) had a migration background (20 different nationalities, 22 different native languages). Patient satisfaction (rated on a scale from 8 to 40) was significantly higher in families without (32.9 ± 4.6) than in those with a migration background (30.8 ± 4.7; p < 0.0001). A multivariate linear regression analysis revealed that trust in doctors, friendliness of the doctor, severity of the child’s disease, number of medications prescribed, and a migration background were significantly and independently correlated with patient satisfaction.

Conclusions

Migrant families were less satisfied with the provision of the outpatient care provided by our department than non-migrants.

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Titel: Migration background and patient satisfaction in a pediatric nephrology outpatient clinic
verfasst von: Dan Züllich
Miriam Zimmering
Thomas Keil
Uwe Querfeld
Publikationsdatum: 01.08.2012
Verlag: Springer-Verlag
Erschienen in: Pediatric Nephrology / Ausgabe 8/2012
Print ISSN: 0931-041X
Elektronische ISSN: 1432-198X
DOI: https://doi.org/10.1007/s00467-012-2133-9

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Migration background and patient satisfaction in a pediatric nephrology outpatient clinic

Abstract

Background

Methods

Results

Conclusions

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