Erschienen in:
01.04.2012
Outcomes Management: Incorporating and Sustaining Processes Critical to Using Outcome Data to Guide Practice Improvement
verfasst von:
Kay Hodges, PhD, James R. Wotring, MSW
Erschienen in:
The Journal of Behavioral Health Services & Research
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Ausgabe 2/2012
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Abstract
An outcomes management system (OMS) greatly facilitates an organization or state achieving requirements regarding accountability and use of empirically based interventions. A case example of the authors’ experience with a successful and enduring OMS is presented, followed by a review of the literature and a proposed model delineating the key components and benefits of an OMS. Building capacity to measure performance requires embedding utilization of youth-specific, clinically meaningful outcome data into the organization’s processes and structures. An OMS measures outcomes associated with services, facilitates implementation of evidence-based practices, informs case decision making, enables better and more efficient clinical management, and provides aggregated information used to improve services. A case-specific supervisory model based on instantaneously available information, including progress to date, helps maximize consumer outcomes. Continuous quality improvement activities, which are databased and goal-oriented, become a positive change management tool. This paper describes organizational processes that facilitate the development of a highly functional OMS.