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Erschienen in: The Journal of Behavioral Health Services & Research 1/2019

12.04.2018

Measuring Quality of Care in Community Mental Health: Validation of Concordant Clinician and Client Quality-of-Care Scales

verfasst von: Lauren Luther, MS, Sadaaki Fukui, PhD, Jennifer M. Garabrant, BSW, Angela L. Rollins, PhD, Gary Morse, PhD, Nancy Henry, BA, Dawn Shimp, Timothy Gearhart, MSW, LCSW, Michelle P. Salyers, PhD

Erschienen in: The Journal of Behavioral Health Services & Research | Ausgabe 1/2019

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Abstract

Measuring quality of care can transform care, but few tools exist to measure quality from the client’s perspective. The aim of this study was to create concordant clinician and client self-report quality-of-care scales in a sample of community mental health clinicians (n = 189) and clients (n = 469). The client scale had three distinct factors (Person-Centered Care, Negative Staff Interactions, and Inattentive Care), while the clinician scale had two: Person-Centered Care and Discordant Care. Both versions demonstrated adequate internal consistency and validity with measures related to satisfaction and the therapeutic relationship. These measures are promising, brief quality assessment tools.
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Metadaten
Titel
Measuring Quality of Care in Community Mental Health: Validation of Concordant Clinician and Client Quality-of-Care Scales
verfasst von
Lauren Luther, MS
Sadaaki Fukui, PhD
Jennifer M. Garabrant, BSW
Angela L. Rollins, PhD
Gary Morse, PhD
Nancy Henry, BA
Dawn Shimp
Timothy Gearhart, MSW, LCSW
Michelle P. Salyers, PhD
Publikationsdatum
12.04.2018
Verlag
Springer US
Erschienen in
The Journal of Behavioral Health Services & Research / Ausgabe 1/2019
Print ISSN: 1094-3412
Elektronische ISSN: 2168-6793
DOI
https://doi.org/10.1007/s11414-018-9601-3

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