Perception of improvement after orthognathic surgery: the important variables affecting patient satisfaction

Dentofacial deformity affects patient QoL in the community. In particular, dentoskeletal class-III malocclusion results in unaesthetic alterations of soft tissues which may cause psychological and inter-personal problems [9].

Our results revealed that satisfaction after orthognathic surgery in former class-III patients was, in general, high. A total of 77.9% of all patients rated postoperative outcomes with grades 8, 9, and 10 on the VAS 1 year after surgery. With respect to recommending surgery, 73% considered advising other patients to undergo orthognathic surgery. The high satisfaction rate was in accordance with that reported in previous studies, which ranged between 70% [10] and 87% [11], and which was also higher than that reported among pre-treatment and no-treatment control groups [4]. Hence, positive changes occurred in the personality profiles of patients. There was an obvious improvement in self-confidence in 67.5% of patients as a result of an improved appearance and an improved chewing function. Patients responded that surgical treatment had had a great effect on family and friends. Satisfaction of those correlated significantly with patients’ satisfaction. From the present study, we understand that patients’ mental attitude about his/her postoperative appearance may be influenced by the support network after surgery. In contrast, the prevalence of postoperative problems such as numbness, prickle-sensations, pain in the TMJ area, or restrictions in mouth-opening had no overall effect on satisfaction, which remained high. However, a negative tendency on patient ratings could be observed if postoperative problems were raised and persisted. These results were in accordance with the findings of other studies [11‐13]; even if sensory disturbance was frequently observed, most patients (particularly in the younger age groups) seemed to adapt. The primary determinant of satisfaction with surgery was whether or not the outcome was perceived to be an aesthetic improvement. If there was an aesthetic improvement in facial features, the satisfaction was high regardless of functional problems.

One result of this survey was that a correlation between age, sex, and response to the questionnaire was not observed. When these findings were compared with other studies including patients with different dysgnathic classes, it was apparent that age and sex had a significant influence on the expectations and surgical outcome among populations. More young males than females wanted functional improvement, whereas younger females than males hoped for improvement in self-confidence [14]. Older female patients displayed improved self-esteem and diminished depressive symptoms due to surgical intervention; whereas older male patients showed no alteration in self-esteem or depression with surgical intervention [15]. This discrepancy with other studies may be because in this study the population consisted of patients aged primarily around 23 years, so elderly subjects were not adequately represented, and perhaps no obvious significant difference between females and males exists in class-III patients. These aspects had no influence on the significance of the present study because the motives and concerns of patients that initiated treatment were improvement of aesthetics and chewing function (71.4%) and results were in accordance with findings in recent studies [16, 17]. However, both intentions may not be natural but instead be dependent upon regional distinctions. For example, in an Indian population, it was found that the primary motivation of many patients who seek orthognathic surgery was aesthetics and not for correction of functional disability [18]. In addition, problems related to the TMJ may be the reason for undergoing treatment in only a minority of subjects [13], even though 20.8% of all patients presented signs of disorder of the TMJ in the present study. Surgical correction of dentofacial deformities has been shown to relieve the signs and symptoms relating to TMJ dysfunction such as pain or restriction of mouth-opening in 75% of patients. Nevertheless, a small number of patients continued to experience TMJ problems and 16.4% even developed new symptoms of TMJ disorders after surgery. In comparison, other studies reported similar data demonstrating 16–20% of orthognathic surgery patients with TMJ symptoms before surgery. However, a wide range from 40% to 75% of these symptomatic patients reported fewer or no symptoms after surgery, and about 12% of preoperatively asymptomatic patients also developed TMJ symptoms after surgery [19, 20]. In comparison, patients with asymmetrical deformities showed significant more TMJ symptoms after surgery leading to less satisfaction 1 year postoperatively [21]. Patients in this study who reported TMJ impairment were offered complementary treatment such as physiotherapy and splint therapy.

It is well-known that satisfaction and the perception of surgical outcome are dependent upon preoperative expectations and the degree to which the procedure is explained by the operating staff [22, 23]. Patients who are psychologically distressed before orthognathic surgery tend to report a higher overall recovery burden and, on average, experience more difficulty with symptoms, social/self-concerns, and general health in the first 1–2 months after surgery [24]. However, various factors may modulate postoperative satisfaction in a positive direction. Written information about possible sequelae and the recovery period, and patient consent to the surgical procedure may be helpful and may reduce postoperative dissatisfaction [14, 25]. In surveys carried out by Türker et al. [10] and Williams et al. [16], subjects admitted for orthognathic surgery talked to patients who had previously undergone surgery and, as a result, they felt more ready for surgery and expressed great satisfaction with the outcome. During conservations, the previously operated participants quoted their experiences, which had a contributory effect on the emotional preparation of the patients about to undergo surgery. This activity did not create negative impressions in the patients because it did not cause distress or anxiety. Arranging for new patients to talk to patients who have undergone treatment may be difficult to organize as part of a busy joint clinic and also raises issues of patient confidentiality. In addition, viewing treatment simulation before surgery did not, on average, negatively affect perception of symptoms or satisfaction after surgery [24]. A high level of patient satisfaction (up to 89%) may also be achieved with simultaneous procedures, including orthognathic surgery, septoplasty, removal of third molars, and even liposuction [26]. However, “All in one” procedures as a mean to improve patient satisfaction do not fit with our philosophy of orthognathic surgery. We assume, besides an increased prevalence of morbidity, results may be harder to predict and reciprocally, satisfaction may decrease. Nevertheless, two of 42 patients (5%) undergoing simultaneous procedures in the study of Posnick and Wallace [26] were dissatisfied despite the absence of surgical or orthodontic complications, and despite the clinicians’ feelings that the results were an improvement. These findings are comparable with the data of Türker et al. [10] showing 3% of unsatisfied patients, and with our data demonstrating two patients (2.6%) who were unsatisfied and rated with grade 0 (poor) for the overall surgical outcome. Interestingly, there were no patients in the present study who rated on the scale for overall satisfaction grades 1–4, so both patients rating 0 represented obviously extreme views. If the response rates of surveys including questionnaires are low, responders may not be representative of non-responders. Furthermore, responders may represent individuals who have extreme views. Although a significant proportion of patients were lost to follow-up, a response rate of 70% was achieved in the present study. This could be regarded as typical for this type of study [27, 28]. Considering the mobility of this group of patients (who tend to undergo surgery at school-leaving age), this should be regarded as a good response rate for this population.

After orthognathic surgery, most patients report an improvement in self-confidence, body and facial image, and social adjustment, but some patients are only temporarily satisfied and become litigious or violent [2]. Patients who receive inadequate explanation of the surgery are prone to be emotionally unprepared and anxious after surgery, but orthognathic surgery may not be beneficial for patients who assume that it will solve most of their problems. The latter group may suffer from body dysmorphic disorder (BDD) [29]. Because of the delusional content of the disorder, patients with BDD lack insight in the unreal nature of their bodily concerns. They are often not (or only temporarily) satisfied with the result of surgery. In maxillofacial surgery, even 10% of patients could be screened positive for BDD. The high prevalence of problems related to psychosocial functioning and the high occurrence of BDD in maxillofacial patients makes a referral of these patients to psychiatrists necessary for appropriate treatment. This minimizes their opportunities for several referrals, litigation, and unnecessary orthognathic surgery.

The assessment of facial beauty is subjective, but the assessment of facial proportions should be undertaken objectively. Disproportionate human faces are unattractive, whereas proportionate features are acceptable, even if not always attractive [30]. Treatment, if based on cephalometric evaluations alone, can result in inadequate correction of facial aesthetics and patient dissatisfaction. Soft-tissue changes after skeletal advancement or setback should be addressed and cephalometric indications compared with aesthetic clinical indications and (if possible) skeletal planning must be corrected by the aesthetic needs so that aesthetic and functional success can be reached simultaneously [31, 32]. We previously reported that in cases of bimaxillary osteotomies, differences between predicted and postoperative results could be measured with a range of 1–2° for SNA, SNB, and ArGoMe [33]. This small difference is not apparent for facial aesthetics. However, it is highly interesting to find that in the present survey, patients who rated significantly lower on the VAS (<7) were more dissatisfied when presenting a lower SNB in the postoperative cephalogram compared with patients who rated grade 7 or higher. This should be seen only as a tendency because the observed significantly lower SNB in these patients covered the lower normal range and was in accordance with predictions. For SNA and ArGoMe, similar relationships were not detectable. One reason may be (as supported by the literature) that up to 30% of patients had difficulty getting used to their appearance even 24 months after surgery [10]. In particular, correction of the lower facial area with a mandible setback in class-III patients for an improved facial profile with a reduced labiomental angle and accentuation of the chin could lead to an extreme alteration of appearance, more than movement of the maxilla alone could provide [31]. These alterations rely more on the reduction of the sagittal SNB angle as on the vertical ArGoMe angle. In class-III cases in which SNB is surgically narrowed to the lower normal range, profile changes are very radical and may contribute significantly to the delay in getting used to the new appearance. Therefore, it may result in more dissatisfaction 1 year after surgery. Additionally, the opinions of friends and relatives affect the satisfaction of the patient, and friends and relatives may also have problems getting used to the new appearance of the patient.